Analysis Tool (AT) - x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at May 19th, 2022

The x360Recover Analysis Tool (AT) helps determine Windows VSS readiness. 

 

If you need to submit an x360Recover Analysis Tool report to Support:

When you open a support ticket for a backup issue, you may be asked to run the x360Recover Analysis Tool (AT) 

The AT collects the x360Recover Backup Agent configuration and logs. The AT also includes information about Windows (including event logs) and the overall health of the system (including Microsoft VSS) and saves that information for an engineer to review when identifying potential issues.

Where can I run the AT?

You can choose to run the Analysis Tool from:

Running the AT from any of these locations will collect information related to all of these products. (Running the AT via the x360Recover web interface launches the tool from the agent folder.)

Requirements to run the AT 

In order to run this tool, the following are necessary: 

  • Access to an installed x360Recover backup agent, the Recovery Center, or Axcient Direct Restore
  • Outbound port 2525 must be open to the internet (Used to automatically update tickets with results.) 

A x360Recover support ticket ID is optional and can be obtained by creating a ticket at https://axcient.com/partner-support/



What information does the AT provide?

The AT adds the following information to the ticket:

  • Log files and diagnostics related to Axcient agents and apps
  • x360Recover backup agent settings and logs
  • OS system information
  • Volume properties
  • VSS settings
  • The results of a Read-Only CheckDisk
  • The results of a VSS Test Snapshot
  • The results of a Verify-Only SFC scan (Server 2008+)
  • VSS Event Information

How do I access the AT?

From the appliance or vault user interface:

  • Click the Protected Systems tab on the left navigation.
  • Click on the System Name of the troubled protected system.

In the Protected Systems Details page, click the Run Analysis Tool button.

The Run Analysis Tool option will open in a popup window. 

Enter the Support ticket number if you are submitting the analysis results to Axcient Support. The results from the AT will then be automatically sent to that support ticket number.

Click Run to complete the process.


How do I find the results of the AT?

1. To check the status of the AT's progress, select the Jobs tab in the left navigation and then click the Agent tab at the top of the screen.

2. On the right side of the screen, an indicator will appear under the Job Status column while the analysis is taking place:

3. When the analysis is complete, a green check mark will appear under the Job Status column:

 4. To see the results of the analysis:

(a) Click the green download icon under the Result column or 

)b) Once the job has completed, you can view the completed analysis results in C:\ReplibitAnalysisTool on the protected system itself.


Run the AT from a protected system if necessary

If access to the appliance is not available, you can run the AT from the protected system itself.

1. To run the AT, first go to the protected system having the backup issue and open services.msc. 

2. In the Services folder, locate the Replibit Agent Service:

Right click on Replibit Agent Service and select Stop.
Stopping the service will ensure that no backup will attempt to run while the analysis is being executed.

Note: Do not forget to restart the x360Recover services in services.msc once the AT has completed.  

3. Next, open Windows Explorer and navigate to the x360Recover Directory; C:\Program Files (x86)\Replibit.

4. Right-click on xcloud-analysis-tool.exe and select Run as administrator.

The AT Configuration wizard will open.

5. Select the tests shown below. 

IMPORTANT: Remember to enter the Support ticket number:

  • Note that chkdsk and sfc is run in read-only mode. The system will not be rebooted.

6. Click the Analyze button and allow the AT to run. 

Please be advised it can take an hour or more for the AT to complete.

7. Once the AT has completed, click Finish and the results will be saved in the folder:

 C:\Program Files (x86)\Replibit\AnalysisTool

In the event that (a) you do not have a Support ticket number to include or (b) the AT fails to send to the expected Support ticket, please follow these steps:

  • Zip the results folder
  • Right click it, and select Send to. 
  • Select Compressed folder and attach the zipped folder as a reply to the Axcient Support Ticket, which the engineer will download and analyze.

Note: Do not forget to restart the x360Recover services in services.msc once the AT has completed.  



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