Welcome to the Axcient Knowledgebase

Written By Tami Sutcliffe (Super Administrator)

Updated at August 19th, 2021

Introducing your new and improved Axcient Knowledgebase

You've arrived at the single source for all Axcient documentation. Our Support and Help pages have merged, combining technical articles, release notes, FAQs, and full user guides. 

What's Next?

We are setting up SSO for the knowledgebase with our x360Portal. Currently, you are not able to follow articles. 

Starting around September 2021, you will have a seamless knowledgebase account that will allow you to follow articles and receive notifications when content is updated. 

Tips and Tricks

Content has been updated and consolidated to provide an intuitive guide through our products. Be sure to familiarize yourself with these tips and updates: 

Documentation by product   >>

Click on a frequently-used link from the home page, or navigate to a product section to see its release notes, user guides, and other documentation.

Improved search experience  >>

The Axcient knowledgebase has a powerful search tool that will find content within articles. While searching from the homepage, use the product name and a colon, followed by the keywords (e.g. x360Recover: MFA) to filter articles by that product. 

Note also that when you start a search from within a product (say, from within an article on x360Sync), your results will be tailored to reflect that product.

Navigation options  >>

There are two easy ways to navigate the Axcient knowledgebase: the breadcrumbs and side-menu.
 
1. Click anywhere in the breadcrumbs (at the top of the page) to navigate between the various levels.

2. Within the side-menu, click an arrow on the right side to expand the section and preview content without directly opening each article. 


Click and hold the edge of the side-menu to expand or collapse the width.

Give quick feedback  >>

We've implemented your suggestions to streamline and simplify these tools, and look forward to your continued feedback to make documentation that serves your needs.

Be sure to use the links at the bottom of every article ("Was this article helpful?" and "Give feedback about this article" )

You can also email our team directly at education@axcient.com.


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