Download and install the agent - x360Recover

Written By Heather Hootman (Administrator)

Updated at July 14th, 2021

After the appliance is deployed at a Customer Location, you can begin to download and install the agent software on Protected Systems.

Role of the agent

The agent is software installed on a Protected System. The agent performs the backup and sends the backup data to the local appliance. Consider the following important notes about the agent:

  • The agent software must be installed on each system that needs to be protected.
  • Backups of Protected Systems are image-based.
  • Supported platforms include most Windows workstation and server editions.
  • You can install and uninstall agent software without the need to reboot the target device, reducing the impact to the Customer environment.

Agent requirements

Each Protected Device you support must meet the minimum recommended requirements. The following configurations are supported by the agent:

Supported Configurations

Supported Operating Systems:

  • Server 2003 R2*
  • Server 2003 R2 64-bit*
  • Server 2008 32/64 bit
  • Server 2008 R2 64-bit
  • Server 2012
  • Server 2012 R2
  • Server 2016
  • Windows 7/8/10

Supported Filesystems:
  • Microsoft NTFS
Supported Networking:
  • 1G Network Adapters and Switches
  • 10G Network Adapters and Switches
Supported DR Recovery Mechanisms:
  • Bare-Metal Restore
  • Virtual Disk Export
  • iSCSI
  • Direct Virtualization
Supported Application Aware Backups:
  • Microsoft Exchange Server 2003
  • Microsoft Exchange Server 2007
  • Microsoft Exchange 2007
  • Microsoft Exchange 2010
  • Microsoft Exchange 2013
  • Microsoft Exchange 2016
  • Microsoft Exchange DAG Groups**
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2016
  • Microsoft SQL Server 2017
  • Oracle Database versions with Oracle VSS Writer installed
  • Other third-party Database software with their own VSS writer services
Supported Virtual Disk Formats:
  • VMDK (VMware ESX/ESXi 3.x-6.x)
  • VMDK (VMware Workstation / Fusion)
  • VHD (Microsoft Hyper-V Gen-1 / Xen)
  • VHDX (Microsoft Hyper-V Gen-2)
  • VDI (VirtualBox)
  • RAW (KVM)

*Microsoft no longer supports this Operating System. Although x360Recover can perform backups, support is limited to basic troubleshooting and diagnostics.

**Only the Active Cluster member in the DAG group will receive a VSS-aware backup of the message store. Passive cluster members will receive a crash-consistent backup. This is a limitation of the Microsoft Exchange VSS Writer.

Important notes

Please note the following:

  • Image-based backup and recovery can be a network-intensive operation. x360Recover does not recommend deployment on networks slower than 1Gigabit between the BDR and the Protected System.
  • x360Recover does not support the backup of NTFS volumes shared between multiple services using Microsoft Clustering.
  • x360Recover expects a standard Windows partition layout. Uncommon configurations (like custom OEM partitions, boot volume not on Disk 0, C drive not on a primary partition, etc.) might prevent successful virtualization.
  • x360Recover does not support recovery scenarios where multiple volumes exist on a single disk (for example, C and E on Disk 0). During Recovery each Windows Volume will be created on a separate disk.
  • Most supported Operating System can be virtualized, except for XEN Server Virtual Machines with XEN-Tools drivers. XEN-Server 7.x+ paravirtual drivers are incompatible with the KVM Hypervisor used by x360Recover.
  • x360Recover currently does not support Bare Metal Recovery onto systems that utilize Windows-Only drivers. These drivers are typically embedded motherboard RAID controllers on very low-end servers or mid-range workstation devices.
  • The x360Recover Bare Metal Restore Wizard cannot recover systems with multiple Windows volumes on a single physical disk (for example, C and E on Disk 0). We will learn more about this in future lessons.


As an administrator, you will install the agent onto each Protected Device that you support. Before you begin, complete the following prerequisites for each Protected Device:

  • Uninstall Third-Party Backup Agents.
  • You must uninstall previous backup agents before installing the agent. Backup agents from other products can interfere with the ability to properly access VSS writers and successfully create backups.
  • Record the IP Address of the Appliance.
  • During the agent installation process, you will be prompted to enter the IP address of the Appliance.
  • Check License Availability.
  • The agent will not back up a Protected System without a license. Log in to the Appliance Web interface and check to be sure you have a license available for the Protected System. To add or remove licenses, visit the Licensing Portal.

TCP Ports

  • 9090-9200 is required if a firewall exists between the agent and the appliance.
  • 15000 internally is required for virtualization.
  • 860 and 3260 internally is required for an iSCSI connection to the Appliance.

Install the agent

You can download the agent from the Login screen of the appliance, or from the Download tab within the appliance Web interface. Whichever method you choose, access the appliance from a Web browser on the machine where you want to install the agent.


When installing the agent, you will be prompted for an optional. Encryption passphrase. If you enter an Encryption passphrase, the Appliance will prompt you for this password before you begin a system recovery. We recommend setting a unique Encryption passphrase to enhance security.

You will also be prompted for an optional list of Disk Volumes to be protected. We recommend explicitly specifying Disk Volumes in a comma separated list (for example, C,D,E ) to prevent the accidental inclusion of unwanted data in your backup (for example, an attached USB disk).

  1. From the target machine, open a Web browser and navigate to the Appliance Web interface.
  2. Click the Download Agent link.
  3. When the file finishes downloading, launch the file to start the Setup Wizard. Click the Next button to begin.
  4. After reading the agreement, select I accept the agreement. Click the Next button to continue.
  5. Accept the default installation folder. Click the Next button to continue.
  6. When prompted, enter the appliance IP address. Click the Next button to continue.
  7. When you are ready, click the Install button to begin installation.
  8. When installation completes, click Finish to exit.
  9. After several minutes, the Appliance Web interface will display the newly Protected System in the Protected Systems tab.