1. SSO with MFA - x360Recover Manager

Written By Heather Hootman (Administrator)

Updated at October 26th, 2021

With the x360Recover 10.7.0 release, partners can securely access vaults and appliances through single sign-on (SSO). 

NOTE: Partners should create and manage user accounts in x360Portal and use SSO to access x360Recover, x360Sync, and/or x360Cloud.

This update provides the following:

  • Simplified user experience: Eliminates the need to remember multiple login credentials -- partners now have one-click access to all Axcient applications.
  • Streamlined account management: Centralized access control allows partners to securely manage access to all Axcient applications.
  • Improved security: Relieves partners of the multiple-password burden and encourages partners to commit to a single strong password.

Set up multi-factor authentication (MFA) in x360Portal

To set up MFA in the x360Portal:

NOTE: MFA is now required by default for all x360Portal accounts. Users will be directed to setup and configure MFA on first login.

  1.  Log in to the x360Portal.
  2.  After logging in, you will be redirected to the Multi-Factor Authentication Setup page. Click Start Setup to begin. 

  1. You will be prompted to select an authentication method. You can authenticate by using an app or by using an SMS text message via your phone.
    NOTE: Authenticating with an app is the most secure method.

  2. If you choose to authenticate with SMS, you will be prompted to enter the phone number you wish to use. Enter your preferred phone number and click Next to continue.
  3. If you choose to authenticate with an app, you will be prompted to download the app of your choice. We support all standard One Time Password (OTP) based authentication applications. Some common examples include Google Authenticator, Authenticator (for iOS), Microsoft Authenticator, LastPass Authenticator and Authy 2-Factor Authentication.

    Click Next to continue.
  4. You will be shown a QR code. Open your chosen authentication app on your smart device and scan the QR code to create your new account.Alternative method: If you prefer not to scan the QR code, you can opt to use a secret key instead. Click the Unable to scan? Click here to use a secret key instead link to manually input a 16-digit key code.

    Click Next to continue.

  5. You will be prompted to enter the 6-digit code generated by your authentication app. This will verify that the new account has been set up properly.Enter the 6-digit code from your authentication app and click Next to continue.

  6. Finally, click the checkbox indicating that you understand you will not be able to access your account without your MFA device. Then click Complete. 


Create, edit, and delete users in x360Portal

Create and manage your user accounts within our top-level x360Portal to leverage global MFA functionality and granular SSO access to all Axcient products from a single login account. Users created in x360Portal can be selectively given access to some or all Axcient products, and can be assigned product specific roles and permissions within the lower level Product portals.

If you are an administrator, you can create, edit, and delete user accounts in the Axcient x360Portal. 

The Users page is where you can add employees to your organization, manage which employees have access, and set up their permission roles. 

Create a new user account

NOTE: For complete instructions on using x360Portal see the x360Portal User Guide.

  1. In the x360 Portal, click the Users tab.
  2. Click the Create New button.
  3. Enter descriptive information about the new account, including:
    1. First name,
    2. Last name,
    3. Email address, and
    4. Organization.
  4. Assign the appropriate permission role:
    • Select the Basic permission role if you want the user to view all the information on the Dashboard, My Contacts, and Support tabs (including creating and commenting on tickets). A user with Basic permissions can also view and edit information related to his or her own account and email preferences. However, a user assigned to the Basic role cannot modify the information associated with the organization.
    • Select the Accountant permission role if you want the user to have the same permissions as a Basic user, with the addition of having access to manage Billing.
    • Select the Administrator permission role if you want the user to view and edit all information on the x360 Portal, including creating, editing, and deleting other users accounts. A user with Administrator permissions is also able to edit information related to the organization.
  5. Choose which products you would like the user to be able to access. Be sure to enable access to x360Recover by checking the box.
  6. Click Create. The new user will receive an email with instructions to reset the password and log in to the Portal.

Edit an existing user account

NOTE: Only a user assigned to the the Administrator role can edit user accounts.

To edit a user account:

  1. On the Users page, click the user's name
    Alternatively, click the checkbox adjacent to the user's name and click the Edit button.

  2. In the Edit User page, click the Edit button and update each field as needed.


  3. Click the Save button when you are finished.


Delete a user account

NOTE: Only a user assigned to the Administrator role can delete User Accounts.

As a best practice, we recommend deleting a user account if the user has left your organization or no longer needs access to the x360 Portal.

To delete a user account:

  1. Find the name of the appropriate user and click the adjacent checkbox.
  2. Click the Delete button.
  3. In the Delete User dialog box, click the Delete button to confirm.


Reset user password

To reset an x360 Portal password:

  1. In the Users page, select the name of the appropriate user.
  2. In the Edit User page, find Reset Password.
  3. Under Reset Password, you will see a green circle with a white checkmark. Select the Click here link to continue.

  4. In the Reset Password dialog box, confirm the password change by clicking the Accept button.

  5. The user will receive an email with instructions to reset the password.


Enable single sign-on to x360Recover

NOTE: By default, SSO access is enabled for x360Recover Org Admins and Org Managers, and disabled for Org Read-only Users. Org Admins can enable SSO access for any of their Org-level accounts. Enabling SSO for users allows seamless access to all x360Recover Appliances and Vaults without requiring a secondary login at each device.

The following list explains each Org user type:

  • Org Admin: An Organization Admin can monitor backups, configure SLA thresholds and PSA integration with Connectwise or Autotask, download or subscribe to BDR usage and summary reports, use the Axcient business continuity features - Virtual office and Runbooks - and manage users in their organization.
  • Org Manager: An Organization manager can monitor backups, configure SLA thresholds and PSA integration with Connectwise or Autotask, download or subscribe to BDR usage and summary reports, and use the Axcient business continuity features, Virtual office and Runbooks
  • Org Read-only: An Organization manager can monitor backups and download or subscribe to BDR usage and summary reports

To enable SSO access for org read only users:

  1. Click on the Users tab.
  2. Select the user account in which you wish to enable SSO.
  3. Click edit.
  4. In the edit user dialog box, click the checkbox to the right of SSO ACCESS TO VAULTS AND APPLIANCES to enable SSO.

  5. Click Save to complete. 

Log into Appliances and Vaults using SSO

To access an appliance, navigate to the Services page and expand a row. Click the Appliance GUI button. If SSO is enabled, you will automatically be logged in without needing to use another set of credentials. 



Alternatively, click the View Service button. This will bring you to the Service Details page, and you can click the Appliance GUI button to automatically log in from this view. 



Similarly, you can log into a vault from the Vaults tab or an individual Vault Details page by clicking the Vault GUI button.