Yuni Groff

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Updated March 21st, 2022 by Yuni Groff

Manage protected systems

Manage protected systems in a vault or appliance  Assign an alias to a protected system   Many of our partners have reported difficulty distinguishing various managed client devices due to their internal naming conventions.  Partners that prefer to name client devices based on function (without any client-specific component) often have many protecte...

5 min reading time
Updated January 22nd, 2024 by Yuni Groff

Introduction to x360Recover FAQs & Troubleshooting

Introduction to x360Recover FAQs & Troubleshooting As an x360Recover partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running. To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Sup...

2 min reading time
Updated June 29th, 2023 by Yuni Groff

Endpoint and storage licensing - x360Recover

Axcient x360Recover licensing model There are two distinct types of licenses available for use within x360Recover: Endpoint licensing, and Storage licensing. All Axcient x360Recover licensing is based on a monthly recurring Per-Device or Per-Storage-Size. Licensing charges for storage licensing are prorated, and billed based on the date they are ass...

2 min reading time
Updated December 16th, 2021 by Yuni Groff

v21.2.3 - Axcient DirectRestore (ADR) Release Notes

Version      21.2.3 Release Date       September 1, 2021 Summary of Changes  Added support of Microsoft Exchange Server 2019 CU10 Added support of Microsoft Exchange Server 2016 CU21 Fixed a bug where during the system upgrade, the tool could crash if root folder was not detected Fixed a bug where User Folders were not visible if they had been moved...

0 min reading time
Updated November 19th, 2021 by Yuni Groff

User Experience Design Team

Axcient's dedicated team of UX (user experience) designers craft the user interface of the x360 platform. Our goal is to provide partners with solutions that are useful, easy to use, and aesthetically pleasant. The best resource to ensure we're providing a great user experience is you -- the users! It's valuable for us to continuously check in aroun...

0 min reading time
Updated March 21st, 2022 by Yuni Groff

Cover Page - Virtual Office with x360Recover Manager

   Essential User Guide        Section 5: Recover with x360Recover     Subsection: Virtual Office with x360Recover Manager     Other resources:  Before you begin - Requirements & configurations Best practices - Hardware, software & devices x360Recover Direct-to-Cloud and x360Recover BD R (formally Replibit) certifications - interactive walkt...

5 min reading time
Updated March 21st, 2022 by Yuni Groff

Manage virtual offices

Monitor virtual offices  The Virtual Office page is accessible when a virtual office has been started. This page is the administrative page for each virtual office. From here, you can manage and administer the virtual office. The main sections of the Virtual Office View page are: Device List This section displays all protected devices under the Clie...

3 min reading time
Updated March 29th, 2022 by Yuni Groff

Introduction to x360Cloud FAQs & troubleshooting

Introduction to x360Cloud FAQs & Troubleshooting As an x360Cloud partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running.   To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Suppo...

0 min reading time
Updated August 18th, 2021 by Yuni Groff

Welcome to the x360Recover BDR User Guide

Welcome to the x360Recover BDR User Guide This is a self-guided manual to walk through features and functionality for x360Recover's BDR.  For a more hands-on learning experience, the x360Recover Certification program shows you how to get started with x360Recover and includes examples of how to use the Licensing Portal, work with the appliance, under...

0 min reading time