Tami Sutcliffe

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Updated September 15th, 2022 by Tami Sutcliffe

Sep 2022 release notes

September 2022 release notes   2021 Release Notes x360Recover Manager (RMC) v4.32 - Sep 14 2022   [Click to expand...]   Version:     x360Recover Manager (RMC)  v 4.32  Release Date:     September 14 2022  Enhancement Backup summary report is updated to reflect the AutoVerify boolean logic for success or failed. This will ensure that it does not inc...

1 min reading time
Updated September 14th, 2022 by Tami Sutcliffe

Virtual Office - Introduction - x360Recover (VO)

What is x360Recover Virtual Office? The cloud failover feature in x360Recover allows you to start virtual machines in the Axcient Cloud of one or more protected devices. You can then create a Virtual Office running within the Axcient data center, using matching existing server configurations.  Virtual Office lets you self-manage using a secure, web-...

3 min reading time
Updated September 19th, 2022 by Tami Sutcliffe

Supported hardware configurations and solutions - x360Recover

The following information is designed to help you make decisions  -  before  you begin working with x360Recover.  Supported protected system configurations Supported Operating Systems  Server 2003 R2 * Server 2003 R2 64-bit * Server 2008 32/64 bit SP2 * Server 2008 R2 64-bit   SP1 * Server 2008 R2 * Server 2012 Server 2012 R2 Server 2016 Server 2019...

12 min reading time
Updated July 29th, 2022 by Tami Sutcliffe

Error: "Snapshot creation for the volume has failed" in aristos.log - x360Recover

Issue Error: "Snapshot creation for the volume has failed" in aristos.log Background This is an internal Windows error, stating that it cannot complete the shadow copy process.  The error "Snapshot Creation for Volumes Failed" is always based on a protected-system. This error is from the Volume Shadow copy Service (VSS), a Windows service that suppl...

1 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

WebDAV limitations and known issues - x360Sync

Overview x360Sync supports Web Distributed Authoring and Versioning (WebDAV), which is an extension of the HTTP protocol. WebDAV is another way for end users to view and edit files—both personal and through team shares—located in the cloud. While WebDAV can provide a number of benefits for an organization, it is important to note that WebDAV is an e...

3 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

BRC - Use AxBoot Reconfig Net to reset network

If access to the local appliance is lost, for any reason, a reset of the network settings may be required. Resetting can be done by using the AxBoot Reconfig Net during the boot process.   To do this, please follow these procedures:  Connect a monitor and USB keyboard directly to the Axcient BRC appliance. Hard reboot the Axcient BRC appliance. Afte...

0 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

BRC - How to detect and protect devices manually [Video]

[Video: 3 minutes]  Hosted  at https://player.vimeo.com/video/106223775  ...

0 min reading time
Updated September 27th, 2022 by Tami Sutcliffe

TEST - Default alignment of table cells

IN THE EDITOR: Please default all cells on all tables to TOP vertical alignment:  This content will display as  top aligned BY DEFAULT in the published article but as center aligned in the editor https://help.axcient.com/microsoft-azure-with-x360recover/local-cache-deployment-for-azure This content is automatically center aligned in BOTH the editor ...

0 min reading time
Updated September 14th, 2022 by Tami Sutcliffe

Backup jobs stuck or hung - x360Recover

Overview Occasionally, a backup job will become stuck or appear to be hung up and not making any progress.  Usually, this is the result of the appliance becoming out of sync with the agent as to the status of the most recent backup job.  The following steps can be used to force the appliance to fail the stuck job and proceed on to the next backup at...

0 min reading time
Updated August 17th, 2022 by Tami Sutcliffe

Integrate a PSA platform with x360Recover

Why integrate x360Recover with a PSA platform? The x360Recover Manager (RMC) now leverages the two most popular Professional Services Automation (PSA) platforms - ConnectWise and AutoTask - to provide seamless automation, easy access and clear visibility of all backups. As a x360Recover and Direct-To-Cloud (D2C) partner, you can now use the x360Reco...

2 min reading time