What is the best method of file and folder recovery?  x360Recover offers a variety of file and folder recovery options. Your best method depends on: which x360Recover services you use how many files/folders you need to recover if you need to preserve permissions This article walks through types of available file and folder recovery, including method...

The following steps will assist in retaining the historical backup data while changing the backup location to a new destination. 1. Clear the Local Disk field on the My Account page of the Online Backup Manager. Click Test Connection in the top right corner and click Save. 2. Copy the complete folder structure from the current Local Disk location to...

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

What is Recovery Center?  Recovery Center   is a stand-alone Windows application that allows you to recover data directly from the Axcient cloud, private cloud, or local Appliance. It offers recovery options ideal for Direct-to-Cloud users, with or without a local cache repository, as well as those with a local BDR appliance. With Recovery Center, y...

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

A guide for companies using Axcient services to facilitate HIPAA and HITECH compliance: ========================================== How Axcient Helps Organizations Comply with HIPAA & HITECH Axcient’s cloud, and certain Axcient services that run on Axcient’s cloud, meet the obligations required by HIPAA and HITECH to protect the privacy and secur...

Problem: The user receives the following error in the Unified Management Console (UMC). winexe returned error: Unable to connect to remote host using configured credentials. Errors occurred learning about remote client. Errors occured while setting up the task to run. Cause: The Axcient appliance is unable to access the target device for replication...

Problem: The user receives the following error after a replication job fails: Backup "Backup Job"  on Device Failed --- Error - winexe returned error: Ok. The command completed successfully. The command completed successfully. winexe returned error: Ok. The command completed successfully. The command completed successfully. Errors occurred creating ...

Linux compatibility x360Recover does not require you to purchase proprietary hardware. You can choose your own hardware if it meets the minimum hardware requirements; however, the hardware you choose must be compatible with Ubuntu Linux 22.04 LTS (Jammy). Current versions of x360Recover ship an updated kernel, so please consult the Ubuntu 18.04 comp...

     Version      2.9.0      When USDC: April 13 2020 AMS: April 14 2020      Goals To enable automation for critical actions which MSPs need to know about, in real-time (such as no successful backup for 24 hours)  To fix issues reported by users New Features Integrate ConnectWise ticketing with x360Cloud ConnectWise is a Professional Services Autom...