Tami Sutcliffe

Tami activity

16 Articles Written Last Month

6.25%

16 93 16 23 0 0 0

Updated January 18th, 2023 by Tami Sutcliffe

Live product training signup page

Sign up for free, live product training here: Veeam Cloud (in less than 30 minutes):Connect to Veeam Cloud, create Tenant, and configure Backup Copy Job...

0 min reading time
Updated July 31st, 2021 by Tami Sutcliffe

Quest - Rapid Recovery v6.x.x: Recommendations for target Core retention policies

AppAssure v5.4.3 & Rapid Recovery v6.x.x: Recommendations for target Core retention policies Overview With the introduction of AppAssure v5.4.x, there are many changes to the way rollup works. These changes greatly affect how rollup works on the source and target Cores. Quest has outlined all of the changes in the below KB article for your refer...

1 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - How do I restore SharePoint?

Overview  Our KB article on backing up Microsoft SharePoint describes three different strategies for backing up SharePoint: direct SQL-level backups, SQL-level backups using the SQL Server backup tools, and backups using the stsadm SharePoint tool. The restore process depends on which backup strategy was used. Another factor to consider is whether o...

4 min reading time
Updated July 27th, 2021 by Tami Sutcliffe

What Ports Need to be Opened on the Firewall - x360Sync

x360Sync Server Requirements  The x360Sync Server requires that the following TCP ports be open on the firewall: 510 - HTTPS connections 443 - Secure agent-server connections 80 - HTTP connections Desktop Client Requirements The x360Sync desktop client requires that the following TCP port(s) be open on the firewall: 443 - Secure agent-server connect...

0 min reading time
Updated January 24th, 2023 by Tami Sutcliffe

AppAssure/Rapid Recovery

Overview This article provides instructions for preloading data to a hard drive for both AppAssure V5 and Replay V4. AppAssure V5  Instructions to preload data to a hard drive  Important: Please note that you can only replicate or seed AppAssure recovery points to Axcient that have been created with agent encryption. We will reject a seed that conta...

3 min reading time
Updated May 25th, 2023 by Tami Sutcliffe

How to submit a Support ticket

1. To create a Support ticket, log in to the x360Portal.   2. Click the Support tab. 3. Click the orange Create New button to add a new ticket. 4. When the Submit Request screen opens, select the request type you want to submit: Under the Request Type drop down, choose the product you need assistance with:  5.  After you have selected the desired pr...

1 min reading time
Updated March 23rd, 2023 by Tami Sutcliffe

Recover Exchange mailboxes with ADR- x360Recover

Axcient x360Recover supports granular recovery of Microsoft Exchange mailbox data via the Axcient Direct Restore (ADR) utility.  How does Axcient DirectRestore (ADR) work?  Axcient Direct Restore (ADR) works by directly accessing files from the Exchange mailbox database, and then extracting and recovering that information.  [From an appliance]  :  P...

0 min reading time
Updated August 20th, 2021 by Tami Sutcliffe

Configure data retention settings on a ShadowProtect BDR

Overview The BDR empowers you to take bare-metal backup of servers and desktops and store these backups locally on the BDR appliance. The bare-metal backups are powered by StorageCraft ShadowProtect in continuous incremental mode. Both the StorageCraft ImageManager and the backup manager software settings govern how much historical data is retained....

4 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

What To Do When a User Limit is Reached - x360Sync

Symptom In some instances, when attempting to create a new user account, you might receive an error message indicating that the organization’s user limit has been reached.   Cause If a user limit has been reached, you will no longer be able to create user accounts. The system will still allow the sync process, logins, root creation, and so forth to ...

1 min reading time
Updated August 27th, 2021 by Tami Sutcliffe

10. Bare Metal Restore - ShadowProtect

When restoring a server (either physical or virtual ), it is necessary to create a StorageCraft Recovery Environment (RE).  The StorageCraft Recovery Environment (RE) is an ISO you can burn to USB, DVD or use within a VM environment.  Instructions: How to build a StorageCraft Recovery Environment (RE)  This link provides instructions on how to creat...

1 min reading time