Tami Sutcliffe

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Updated August 26th, 2021 by Tami Sutcliffe

Recover a UEFI/GPT virtual machine - ShadowProtect

The following instructions demonstrate how to:  Create a New Virtual Machine (VM) Create Additional Disks to be Restored Connect the New VM Configure the Network Run the Restore Wizard Complete the Restoration   Create a New Virtual Machine (VM)   2. Configure a new VM using the New Virtual Machine Wizard To customize the configuration of a new VM, ...

5 min reading time
Updated December 23rd, 2025 by Tami Sutcliffe

Dual Hostname Configuration - x360Sync

Configuring Dual Hostname Settings By default, the x360Sync and Apache services are installed on one server, with one shared domain (for example, https://file.syncapp.com, and run on the localhost. Port 443 can only be used by one service. Under the default settings, port 443 is reserved for the x360Sync service, and ports 80 and 510 are reserved fo...

5 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Which browsers are supported? - x360Cloud

  x360Cloud supports the latest versions of these browsers: Chrome Microsoft Edge Firefox Safari   SUPPORT  | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Have you tried our Support chat for quick questions? Free certification courses are available in the Axcient x360Portal under Train...

0 min reading time
Updated October 22nd, 2024 by Tami Sutcliffe

Veeam - How to check the license on Veeam® Agent for Windows

Connect to the server or workstation where the Veeam® Agent for Windows is installed and open the console. Once the console is open, click on the About tab in the top right corner: If there is no active license, the Agent will show it is using the Free Edition. If there is an active license, the Agent will show the version of Windows installed (eith...

0 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - [2017a] Online Backup Manager Release #: 3.19.57

 Online Backup Manager Release #:  3.19.57   Download Release Date:  Week of 02/20/2017                                                                                          Auto Update as Minor Version Release Date:  02/27/2017 OBM version 3.19.57 was released for manual download only (through the Axcient backup portal) on 2/23/2017.   This rele...

0 min reading time
Updated November 7th, 2025 by Tami Sutcliffe

Convert a Direct-to-Cloud endpoint to appliance mode

Looking for help converting an existing appliance agent to Direct-to-Cloud (D2C)? Steps to convert a Direct-to-Cloud endpoint to appliance mode [Watch a step by step video here:] (Seven minutes) STEP 1. Deploy an appliance provisioned for the customer    Need detailed instructions for installing and configuring an appliance? Refer to Appliance setup...

2 min reading time
Updated October 14th, 2025 by Tami Sutcliffe

Ports to be opened on the firewall - x360Sync

x360Sync server requirements  The x360Sync Server requires that the following TCP ports be open on the firewall:  510 - HTTPS connections 443 - Secure agent-server connections 80 - HTTP connections Desktop client requirements The x360Sync desktop client requires that the following TCP port(s) be open on the firewall: 443 - Secure agent-server connec...

0 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Export a protected system disk with the NFS exports tool - x360Recover

Overview In addition to launching a virtual machine from the appliance, you can also export a protected system disk for recovery.  Using the Network File System ( NFS ) exports tool, you can allow remote systems to connect to the appliance or vault and then mount the export folder using the NFS protocol.  This is a two-step process:  First, in the P...

3 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

v21.4.0 - Axcient DirectRestore (ADR) Release Notes

Version      21.4.0 Release Date       July 20, 2022   Summary of Changes  Updated help articles links across the user interface Improved debug logging for easier troubleshooting Added the ability to restore compressed MS SQL tables Fixed a bug when the program crashed during an injection into original mailbox for objects with ID longer than 19 symb...

0 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Identify hard drives in the storage pool & determine hard drive slot location in ZFS

This article describes how to identify the hard drive slot location in ZFS. To locate a particular drive serial number: In this example we are looking for the serial number of /sdc  substitute the drive letter with the one you are search for such as /sdb or /sdf Log in as root. Type: hdparm -i /dev/sdc. The output will give you the hard drive serial...

0 min reading time