We recognize it is challenging to select or deselect accounts for backup when organizations may have hundreds (or thousands) of user accounts, sites, or shared drives. To improve this process, we've refined the list sorting tools and added new ways for you to select or deselect multiple accounts for protection.   For example, if you want to deselect...

Overview User accounts can be created in the following ways:  Manually created in the Accounts tab in the administrative web portal Imported through Active Directory (AD) or another LDAP source Users that were created manually can simply register and log in using their assigned email address and password. Signing In AD users will register and sign i...

After you configure service information for a client account, you can specify the end user accounts that will be backed up. Optionally, you can configure x360Cloud to automatically back up new Google Workspace accounts. x360Cloud might take up to 24 hours to back up selected end user accounts. The initial back up might take up to 72 hours to complet...

If your vault is configured and accessible, you can begin the replication process for protected systems. Scheduling replication is a multi-step process: First, navigate to the appliance web interface and enter vault details into the vault settings page. As part of this process, you will define a replication schedule. Then, for each protected system,...

     Version      2.37.1      When      November 19, 2020      Goals Fix issues reported by users Fix resumability of Exchange email initial backups   Fixes  Fixes for customer escalations and markup issues. Fix for better resumable scans by Exchange email connectors. Fix for the wrong validation message shown on editing SharePoint URL in organizati...

     Version      2.31.0      When      October 7, 2020      Goals      Fix issues reported by users   Important  Authenticating via OAuth tokens  In x360Cloud version 2.6.0, we introduced a new version of the Microsoft 365 connectors which authenticate to Microsoft 365 via OAuth tokens, instead of using the former basic authorization via Microsoft ...

Overview  Proxy Auto Detection on the desktop client will allow the desktop client to detect what proxy setting is being run on the system and pass traffic through it. In the Beta version of our proxy desktop client support, if the proxy settings are configured through IE settings, you will need to use the command prompt to detect proxy settings. An...

Overview  If an entire x360Cloud end user account has been lost, you can restore it.  Note: OneDrive files deleted by a user in Microsoft 365 are not restored during user account restoration. In order to restore deleted files, perform a search and restore a granular file or folder.  For instructions, please see  How to restore an object or   How to ...

Overview  It is recommended that you perform a file-level backup on the drive where your file store exists, and a bare-metal backup of your x360Sync server. These can be scheduled at the same time for consistency. Back up x360Sync components  There are three components that we recommend you back up in order to ensure rapid restoration and prevent da...

Issue The Agent Service continues to attempt to authenticate with the old password after changing the password for the user account in which the AppAssure Agent Service runs. The Core registry stores all agent server authentication information. If this information is not updated after changing user account credentials, the Agent Service will continu...