Tami Sutcliffe

Tami activity

0 Articles Written Last Month

0 0 0 0 0 0 0

Updated April 9th, 2025 by Tami Sutcliffe

Quest - How to install the Local Mount Utility (LMU)

The LMU is a downloadable Windows-based application that lets you mount a Rapid Recovery recovery point in any of the three available modes on any Windows machine. The light-weight utility can be installed on 32-bit as well as 64-bit Windows operating systems and includes the aavdisk and aavstor drivers, but it does not run as a service.   When you ...

3 min reading time
Updated November 11th, 2024 by Tami Sutcliffe

Veeam - How to modify a tenant's storage quota

1. Log into the Axcient Remote App Gateway and connect to the vault that contains the tenant you would like to modify. 2. Navigate to the Cloud Connect section of the console.  3. Select Tenants from the context menu to display the list of your tenants on the right. 4. Select the tenant you would like to modify and then click the Edit Tenant. 5. Cli...

0 min reading time
Updated November 20th, 2024 by Tami Sutcliffe

Nov 2024 - v3.59.0 Release Notes x360Cloud

Version       3.59.0     Date      United States —  November 18 2024       Europe and Canada — November 19 2024    Goals Improve visibility and user experience with Export to PST. Improve stability of backups Fix defects in UI\UX and address issues reported by users Improvements  Data exported to PST is now reflected in the Audit Log As a reseller, ...

2 min reading time
Updated October 14th, 2024 by Tami Sutcliffe

OCTOBER 2024: Technical Newsletter

 OCTOBER                                                                                                 ARCHIVE Our technical newsletter outlines recent feature releases & updates, upcoming events,  and relevant knowledgebase articles from Axcient. We hope you enjoy!   🛰️  x360Recover Geo+ : Early access coming this week!   Axcient's x360Recove...

2 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Veeam - How to resolve backup failure due to Microsoft SQL Server VSS Writer in a Failed State after updating Microsoft Azure AD Connect

 Products affected x360Recover BDR for Veeam Backup for Files BDR for Shadow Protect. Symptom Backups fail to complete with errors due to failure to create VSS snapshots. Event ID 8229 is recorded in the Application Log with error 0x800423f4 Description A recent update to the Microsoft Azure AD Connect Agent can cause the Microsoft SQL VSS Writer to...

0 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Quick Start Deployment Guide - x360Recover

This x360Recover Quick Start Deployment Guide covers the following topics:  Create a customer and specify the number of desired server and/or workstation endpoints  Provision the appliance Configure ports Login and configure settings  Deploy agents Add a vault Configure monitoring in ConnectWise or Autotask  Key references for more information Click...

0 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Mar 27 2024 - v.2.51.0 Release Notes - x360Portal

Version       Application 2.51.0 When       March 28, 2024 Enhancements  Enabled Luxembourg per partner request   SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free certification courses are available in the Axcient x360Portal under Training Subscribe to the Axcient Status pag...

0 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Microsoft 365 Archive Mailboxes - x360Cloud

Overview: Archive mailbox protection Using x360Cloud, you are now able to protect primary mailboxes for your clients and ensure that emails are backed up in their archive mailboxes, too.  Archived emails which have been backed up can be restored into a regular mailbox of a specified end user in the same way as regular emails. How to turn on archive ...

3 min reading time
Updated October 3rd, 2025 by Tami Sutcliffe

Jun 11 2025 - Manager (RMC) 6.09

Version:       x360Recover Manager (RMC) v 6.09 Release date:      June 11 2025  Overview X360Recover Manager 6.09 includes work flow enhancements and bug fixes.    Summary of Enhancements Added a time zone suffix to improve clarity of timestamps displayed in the following locations: Client Details & Virtual Office Details pages. Reports generat...

0 min reading time
Updated October 24th, 2025 by Tami Sutcliffe

Firmware update 2023.2 for Axcient Rack2, Mini2 and Eco2 BDR servers

Overview — Firmware update 2023.2  Supermicro has released a general firmware update for systems with X12 series motherboards.  This update includes some Axcient Rack2, Mini2 and Eco2 BDR server models. Supermicro release notes: x360Recover Eco2 [X12STL-F] x360Recover Mini2 [X12STL-F] x360Recover Rack2 [X11DPi-N(T)] To complete the firmware update: ...

1 min reading time