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AppAssure v5.4.3 & Rapid Recovery v6.x.x: Recommendations for target Core retention policies Overview With the introduction of AppAssure v5.4.x, there are many changes to the way rollup works. These changes greatly affect how rollup works on the source and target Cores. Quest has outlined all of the changes in the below KB article for your refer...

Overview  Our KB article on backing up Microsoft SharePoint describes three different strategies for backing up SharePoint: direct SQL-level backups, SQL-level backups using the SQL Server backup tools, and backups using the stsadm SharePoint tool. The restore process depends on which backup strategy was used. Another factor to consider is whether o...

x360Sync Server Requirements  The x360Sync Server requires that the following TCP ports be open on the firewall: 510 - HTTPS connections 443 - Secure agent-server connections 80 - HTTP connections Desktop Client Requirements The x360Sync desktop client requires that the following TCP port(s) be open on the firewall: 443 - Secure agent-server connect...

Overview This article provides instructions for preloading data to a hard drive for both AppAssure V5 and Replay V4. AppAssure V5  Instructions to preload data to a hard drive  Important: Please note that you can only replicate or seed AppAssure recovery points to Axcient that have been created with agent encryption. We will reject a seed that conta...

1. To create a Support ticket, log in to the x360Portal.   2. Click the Support tab. 3. Click the orange Create New button to add a new ticket. 4. When the Submit Request screen opens, select the request type you want to submit: Under the Request Type drop down, choose the product you need assistance with:  5.  After you have selected the desired pr...

Axcient x360Recover supports granular recovery of Microsoft Exchange mailbox data via the Axcient Direct Restore (ADR) utility.  How does Axcient DirectRestore (ADR) work?  Axcient Direct Restore (ADR) works by directly accessing files from the Exchange mailbox database, and then extracting and recovering that information.  [From an appliance]  :  P...

Overview The BDR empowers you to take bare-metal backup of servers and desktops and store these backups locally on the BDR appliance. The bare-metal backups are powered by StorageCraft ShadowProtect in continuous incremental mode. Both the StorageCraft ImageManager and the backup manager software settings govern how much historical data is retained....

Symptom In some instances, when attempting to create a new user account, you might receive an error message indicating that the organization’s user limit has been reached.   Cause If a user limit has been reached, you will no longer be able to create user accounts. The system will still allow the sync process, logins, root creation, and so forth to ...

When restoring a server (either physical or virtual ), it is necessary to create a StorageCraft Recovery Environment (RE).  The StorageCraft Recovery Environment (RE) is an ISO you can burn to USB, DVD or use within a VM environment.  Instructions: How to build a StorageCraft Recovery Environment (RE)  This link provides instructions on how to creat...