Tami Sutcliffe

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Updated October 24th, 2025 by Tami Sutcliffe

Mar 20 2024 - Manager (RMC) 5.10

  Version: x360Recover Manager (RMC) v 5.10  Release Date: March 20, 2024 X360Recover Manager (RMC) 5.10 includes UX improvements and bug fixes Summary of enhancements The Overview and System Details tabs of the Dashboard have been combined into a single view. We've updated the button styling for improved accessibility in the Virtual Office flow of ...

0 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Recover Exchange mailboxes (D2C) with ADR - x360Recover

Recover an Exchange mailbox with DirectRestore (ADR) - ( Overview) For appliances: Recover an Exchange mailbox on an appliance Perform Microsoft Exchange granular recovery from a Direct-to-Cloud (D2C) protected system  Axcient Direct Restore (ADR) works by directly accessing files from the Microsoft Exchange mailbox database, and then extracting and...

3 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

How to perform an OS recovery on an appliance - x360Recover

x360Recover is designed to allow for the possibility of recovering a system with a failed operating system disk. All backup data resides on a separate disk pool from the operating system.*  A backup copy of all configuration information is periodically written to the storage pool volume to facilitate complete recovery of a device with a failed OS dr...

2 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Identify hard drives in the storage pool & determine hard drive slot location in ZFS

This article describes how to identify the hard drive slot location in ZFS. To locate a particular drive serial number: In this example we are looking for the serial number of /sdc  substitute the drive letter with the one you are search for such as /sdb or /sdf Log in as root. Type: hdparm -i /dev/sdc. The output will give you the hard drive serial...

0 min reading time
Updated February 3rd, 2025 by Tami Sutcliffe

Supported configurations for Linux - x360Recover

 x360Recover – Supported configurations for Linux Version (x64 only) Kernel Version Deployment plan File Systems 3.1.0 release Ubuntu 20.04.0 5.4.0 Done ext2,ext3,ext4 Ubuntu 20.04.1 5.4.0 Ubuntu 20.04.2 5.8.0 Ubuntu 20.04.3 5.11.0 Ubuntu 20.04.4 5.4.0, 5.13.0 Ubuntu 20.04.5 5.4.0, 5.15.0 3.2.0 release Debian 11 LTS (Bullseye) 5.10.0 Done ext2,ext3,...

3 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Turn on Fast Delta for Microsoft Exchange and Microsoft SQL protected systems - x360Recover

Why use Fast Delta for SQL and Exchange Servers? If a protected system houses a large database system, such as Microsoft Exchange or Microsoft SQL, you can improve backup performance by turning on Fast Delta. Due to Microsoft's  'cheating' (bypassing the normal Volume Shadowcopy Services processes), the agent cannot rely on VSS to determine changed ...

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Updated October 8th, 2025 by Tami Sutcliffe

Axcient Product Roadmap

View the Axcient Product Roadmap   We've added a Product Roadmap to the x360Portal dashboard, delivering a current snapshot of the projects underway at Axcient. Click on the tile at the bottom of the x360Portal dashboard to open the full Product Roadmap: The top navigation on the Product Roadmap includes status reports on Axcient's released projects...

0 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Install, register and configure the Desktop Client - x360Sync

Note: These instructions are Windows-specific.For Mac instructions, see Install, register and configure the Mac Desktop Client Overview   End users can access their files, folders, and shared content from a multitude of end points, including the web portal, a mobile device, or their desktop client.  This article describes how an end user can install...

4 min reading time
Updated October 9th, 2025 by Tami Sutcliffe

How to use Retention Policy Manager - x360Recover

We've introduced new functionality in our Retention Policy Manager, allowing greater flexibility when you are managing retention settings. In previous versions of x360Recover, you could only manage retention settings on an individual protected system basis, from the protected system Details page. With the new Retention Policy Manager feature in 12.5...

4 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

Onboarding - Direct-to-Cloud Playbook

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

4 min reading time