Tami Sutcliffe

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Updated September 18th, 2025 by Tami Sutcliffe

BRC - How to avoid circular backups

Disk space is usually at a premium, and a customer is placed in an appliance to fit their needs, based on the data provided during the sales process. The following local practices can affect how much storage space is required: 1. SQL/Database Backups: The local backup strategy can affect how much space is needed to backup up an SQL (or other) databa...

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Updated March 31st, 2021 by Tami Sutcliffe

Windows Event Log: VSS Event ID 12292

Acronis does not remove its' VSS writer registry key when uninstalled: FIX: 1. Start > Run > Regedit and delete the registry Key for the Acronis provider. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers 2. Open each key to view it's contents.  Locate the Acronis key. 3. Right click the Acronis key and export the key in case ...

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Updated October 6th, 2025 by Tami Sutcliffe

Configure NTP server to maintain time on appliance

Log into the Linux Console as Root.  Enter a command similar to the examples below : ntpdate pool.ntp.org ntpdate ntp.ubuntu.com   SUPPORT | 720-204-4500 | 800-352-0248 Please contact your Partner Success Manager or Support if you have specific technical questions. Subscribe to the Axcient Status page for a list of status updates and scheduled maint...

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Updated December 2nd, 2025 by Tami Sutcliffe

ADR User Guide

Axcient DirectRestore (ADR) is a granular data extraction software for offline SQL databases and Microsoft Exchange Server mailbox stores and Outlook files.   The utility provides direct access to unmounted database tables and mail store contents, displaying file structure and its contents with selective export functionality. With a search query too...

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Updated September 25th, 2024 by Tami Sutcliffe

Linux for x360Recover Agent 3.8.0 - July 5 2024 release notes

   x360Recover Agent Release Information     Agent Version:     Agent for Linux v.3.8.0     Release Date(s):      Jul 05 2024   Release overview  x360Recover Agent for Linux 3.8.0 is a feature release. The primary focus of this release is to extend support for the latest version of Ubuntu and new Linux kernel releases and to fix bugs found during es...

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Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - How to delete a customer account in the Axcient Web Portal

See Link to PDF - How to delete a customer account in the Web Portal ...

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Updated September 18th, 2025 by Tami Sutcliffe

BRC - How to detect and protect devices manually [Video]

[Video: 3 minutes]  Hosted  at https://player.vimeo.com/video/106223775  ...

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Updated January 6th, 2025 by Tami Sutcliffe

Use file sync warnings to resolve collisions - x360Sync

The desktop client generates file sync warnings to alert end users of potential problems with the file sync process. Each warning provides an automated resolution option. Common types of file sync warnings You might encounter a few different types of file sync warnings when working in Team Shares. For example: Collision: A collision occurs when one ...

4 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

May 03 2023 - v.2.38.0 - Release Notes x360Portal

Version   Application 2.38.0 When   May 3, 2023         Enhancement We've updated the mobile buttons for Users and Support.         SUPPORT  | 720-204-4500 | 800-352-0248 Contact Axcient Support at  https://partner.axcient.com/login  or call 800-352-0248 Free certification courses are available in the  Axcient x360Portal  under  Training Subscribe t...

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Updated October 14th, 2025 by Tami Sutcliffe

What is the AMP?

Welcome to the Axcient Marketing Portal (AMP) Marketing is critical for the growth of your business and remains a key pillar of business strategy.   Axcient recognizes that our partners often have limited resources for brand awareness and lead generation, so we've made the Axcient Marketing Portal a free resource center - available exclusively for A...

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