Modern antivirus solutions (especially heuristic-based solutions like  Sentinel One ) are highly complex. They are also paranoid in their efforts to protect your systems from malicious actors. (Rightfully so!) By their nature, backup agents interact with a system at a low level, using elevated privileges necessary to capture complete data protection...

Configuring Dual Hostname Settings By default, the x360Sync and Apache services are installed on one server, with one shared domain (for example, https://file.syncapp.com, and run on the localhost. Port 443 can only be used by one service. Under the default settings, port 443 is reserved for the x360Sync service, and ports 80 and 510 are reserved fo...

Overview  Before you can begin taking backups of your systems, you must first install the backup agent.  Agent installation can take various forms, depending on: operating system  if you backup to an appliance  if you backup using a Direct-to-Cloud (D2C) vault if you are manually installing agent software if you using remote deployment (RMM) Need de...

In order to check the total data usage on an Axcient appliance, do the following:  1. Log into the Unified Management Console of the target device in one of the following ways: Click the Login button in the Service Details page of the target device in the Web App. Enter the IP address of the appliance in the URL bar of a preferred browser. 2. Click ...

Overview The following steps will help you diagnose issues you may experience with x360Recover. Note: If you follow these instructions and are still unable to resolve the issue yourself, we are standing by to lend a hand.  Please see the section E scalate recovery troubleshooting later in this article for details on how to open a Support ticket and ...

[Return to Axcient BDR for Veeam Setup Guide ] In this section, you will configure the Axcient Cloud as a replication target for a Veeam source machine by creating a user account for each client on the Veeam target server and adding the Veeam target server as a service provider on the source Veeam server. 1. To access the console of your Veeam targe...

             You have several options when you want to search and restore Microsoft OneDrive folders backed up in x360Cloud: 1. Use Smart Search to find and restore a folder   Find a OneDrive folder using the Smart Search features and restore that folder with one click. This option works well when you are interested in one folder and know the folder...

Overview   The Backup for Files product keeps an incremental backup cache in a subdirectory of the installation folder. The incremental backup cache is about 1.5% of the size of the backed up data. If you are backing up a large amount of data, this incremental backup cache can grow to be large, so you may need to move the installation directory to a...

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x360Sync server requirements  The x360Sync Server requires that the following TCP ports be open on the firewall:  510 - HTTPS connections 443 - Secure agent-server connections 80 - HTTP connections Desktop client requirements The x360Sync desktop client requires that the following TCP port(s) be open on the firewall: 443 - Secure agent-server connec...