Tami Sutcliffe

Tami activity

0 Articles Written Last Month

0 0 0 0 0 0 0

Updated October 6th, 2025 by Tami Sutcliffe

3. Prep your BIOS - x360Recover

The following process prepares your system for installing the Axcient x360Recover appliance. Changing BIOS settings may be necessary if:  You need to change the default boot device to load from a USB Flash device. You need to enable Intel-VT or AMD-V Virtualization. You need to make changes to Performance, Power Management, or Sleep settings. The fo...

1 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Apr 20 2024 - x360Recover 14.0.0

    Version:     x360Recover 14.0     Release Date(s):      April 20 2024  Release overview x360Recover 14.0.0 is a maintenance release, focused on delivering the operating system upgrade to Ubuntu 20.04 LTS (Focal), as well as providing security fixes and elimination of bugs Summary of new features Ubuntu 20.04 LTS OS upgrade Backend support enhanc...

0 min reading time
Updated October 1st, 2025 by Tami Sutcliffe

Local cache for Direct-to-Cloud (D2C)

What is local cache for D2C?  Local cache for D2C is a cornerstone component of Axcient’s x360Recover 'no-hardware' business continuity and disaster recovery (BCDR).   Local cache for Direct-to-Cloud (D2C) is an encrypted, compressed, and deduplicated database containing block storage for your D2C protected systems. When enabled, local cache for D2C...

21 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

Onboarding - Direct-to-Cloud Playbook

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

4 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Mar 2024 - Thick Client 3.6.8 - x360Sync Release Notes

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

0 min reading time
Updated May 8th, 2026 by Tami Sutcliffe

Virtual Office FAQs and best practices

an Overview Axcient's Virtual Office is a powerful tool, designed to provide business continuity for your clients, but it can present a complicated environment to configure and manage.  What is Virtual Office? The cloud failover feature in x360Recover allows you to start virtual machines in the Axcient Cloud of one or more protected devices. You can...

5 min reading time
Updated October 14th, 2025 by Tami Sutcliffe

Convert an existing IIS .pfx file (private cloud) -x360Sync

After x360Sync is installed and configured, you can set up SSL certificates to allow for secure connections to your Apache server. Specifically, you will need to add a .crt file (certificate file) and a bundle.crt file in your Apache SSL directory. Unsigned certificates are not supported.  When you create a new SSL certificate or wildcard certificat...

2 min reading time
Updated May 1st, 2023 by Tami Sutcliffe

Configure health digest notifications for an organization - x360Recover Manager

Health digest notifications are outgoing messages intended to keep you informed of significant changes in the status of a client's devices.   When you configure health digest notifications, you will receive a health overview of your devices and services each day.  Triggers are based on threshold and connectivity settings defined on the Service Confi...

0 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Create and manage Runbooks

Runbooks allow you to configure an automatic deployment plan for virtualized devices. Configuring a Runbook allows you to specify: Devices to be virtualized  The order in which the devices should be virtualized Resources to allocate to each device Wait time between the deployment of each device Runbooks can be leveraged for both Test and Production ...

4 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

BrightGauge and Asio: How to connect using Axcient x360Recover

Overview BrightGauge is a business intelligence and reporting platform for MSPs that pulls together data from key systems like PSAs, RMMs, BCDRs, and security platforms into a unified dashboard. Through the integration between BrightGauge and x360Recover, MSPs can clearly track key metrics, including backup statuses, available storage, client and pr...

2 min reading time