Configure ConnectWise: Note You will need access to the System > Members page. 1. Once in the System > Members page, go to the API Members tab and press the ‘+’ icon to add a new API Member. 2. For the Member ID, enter “Axcient”. You will need to fill out all required fields. If you will be using x360Recover to update your billing: When you ge...

Create an API member and API keys in ConnectWise To create an API member and generate API keys:   STEP 1. Configure the new role for the integration with x360Cloud: 1.1.  Log in to ConnectWise. Open Security Roles from the System menu. 1.2.  On the Security Roles page, click the plus icon to create a new role. 1.3.   Click the newly-created role lin...

Connect to the VPN  When the Client VPN option has been enabled and configured within your Virtual Office, a link will be provided to the VPN Client installation and instruction page. This link is unique and specific to this running Virtual Office. Partners may copy and send this link to the desired recipients who will be connecting their workstatio...

You can use the x360Sync system tray icon to   Select preferences or change settings  Pause a sync process View warning messages Review new product updates  Use the system tray icon to manage your preferences or change your settings 1. Click the x360Sync system tray icon to begin. This system tray icon is typically found in the toolbar which runs al...

Dashboard overview  After you log in, you can navigate the x360 Portal and take advantage of key features. The first thing you see is the Dashboard page, which displays Axcient's products and other links. You can click each product card to access the specific product portal. In the right navigation within the x360Portal dashboard, your choices are: ...

What is Microsoft 365 Teams? "Microsoft Teams is the hub for teamwork in Microsoft 365. The Teams service enables instant messaging, audio and video calling, rich online meetings, mobile experiences, and extensive web conferencing capabilities." [Source: https://learn.microsoft.com/en-us/office365/servicedescriptions/teams-service-description#:~:tex...

Legacy BRC Guides   [Legacy] BRC Web Application User Guide [PDF] The BRC Web Application is a web-based management portal that allows you to manage and monitor all sites, services, appliances, and devices in the organization. This guide describes how to monitor the protection solution in an organization through a single Axcient Web Application (Web...

The Online Backup Manager (which may be branded for your company) has a logo like this: The retention settings for the Online Backup Manager can be adjusted as needed. Each individual  username has it’s own individual retention settings. You can increase this from the default setting, or lower it, as needed. Understanding the Retention Settings Rete...

Version       3.52.0  Date      North America — May 23 2024     Europe — May 29 2024  Goals Improve user experience with web application times Improve stability of backups and restorations Fix defects in UI\UX and address issues reported by users Fixes Fixed issue when search in “Filter by Collection“ in Smart Search is not showing any results. Fixe...

Overview If you are using the Simple recovery model, recovery is as simple as downloading the *.mdf, *.ldf, and *.ndf files and attaching them to the SQL Server. Otherwise you will download the database dump files and use the tool you used to generate the dump file (such as SQL Enterprise Manager) to restore your data. Instructions The procedure dep...