an Overview Axcient's Virtual Office is a powerful tool, designed to provide business continuity for your clients, but it can present a complicated environment to configure and manage.  What is Virtual Office? The cloud failover feature in x360Recover allows you to start virtual machines in the Axcient Cloud of one or more protected devices. You can...

We've introduced new functionality in our Retention Policy Manager, allowing greater flexibility when you are managing retention settings. In previous versions of x360Recover, you could only manage retention settings on an individual protected system basis, from the protected system Details page. With the new Retention Policy Manager feature in 12.5...

ISSUE Acronis does not remove it's VSS writer registry key when uninstalled. SOLUTION 1. Start > Run > Regedit and delete the registry Key for the Acronis provider. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers 2. Open each key to view it's contents.   3. Locate the Acronis key. 4. Right click the Acronis key and export th...

A guide for companies using Axcient services to facilitate HIPAA and HITECH compliance: ========================================== How Axcient Helps Organizations Comply with HIPAA & HITECH Axcient’s cloud, and certain Axcient services that run on Axcient’s cloud, meet the obligations required by HIPAA and HITECH to protect the privacy and secur...

The Online Backup Manager (which may be branded for your company) has a logo like this: The retention settings for the Online Backup Manager can be adjusted as needed. Each individual  username has it’s own individual retention settings. You can increase this from the default setting, or lower it, as needed. Understanding the Retention Settings Rete...

The iSCSI menu pane displays all currently exported iSCSI targets, including details about session identity and volume names.  To view examples of how to use iSCSI to recover Protected Systems and customer data, please review the Recovering Files and Folders article.  To manage iSCSI targets:  On the lefthand navigation click the iSCSI tab. You will...

Hardware, software, and other requirements CPU and RAM Disks and storage pools Hardware for appliances and vaults Networking iSCSI External IP addresses (private cloud) Firewall ports Appliance & vault installation requirements Appliance and vault installations Best practices for deploying agents on Windows CPU and RAM  x360Recover recommends a ...

Technology Questions Why should a MSP choose x360Recover? An MSP should choose x360Recover for the following reasons: If they are dissatisfied with their current BDR vendor If they need a BDR solution for offsite backups and/or always-on business continuity If they are paying too much, need more flexibility, or need a better ConnectWise integration ...

[Return to Axcient BDR for Veeam Setup Guide ] To use your new Axcient Cloud Repository, you must add Axcient as a service provider on the Veeam backup server. First, verify that you have documented the following information: The user name and password for your customer’s user account created on the Axcient Cloud Repository.  The DNS name of the clo...

Overview BrightGauge is a business intelligence and reporting platform for MSPs that pulls together data from key systems like PSAs, RMMs, BCDRs, and security platforms into a unified dashboard. Through the integration between BrightGauge and x360Recover, MSPs can clearly track key metrics, including backup statuses, available storage, client and pr...