Component x360Sync Server Version 3.6.7 Release Date February 15, 2024 Fixes Fixed a problem with sync becoming stuck on clients when the same files with international unicode characters in the names (such as é, á, ó, etc.) were uploaded into the same folder from different platforms SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at ht...

Overview  In October 2023, we consolidated services and tasks within x360Recover Manager, including  management of x360Recover licenses directly within x360Recover Manager.  In Q1 2025, we removed the requirement for you to manage your endpoint licenses for appliance-based backups.   Starting in January 2025, all net new partners will use the usage-...

Axcient's Technical Newsletter for Technical People December 2024 | ARCHIVE Hey there,  Our technical newsletter outlines recent feature releases & updates, upcoming events, and relevant knowledgebase articles from Axcient. We hope you enjoy! In case you missed it... We’re excited to share that Axcient  has agreed  to be acquired by ConnectWise:...

The following instructions will walk you through the invoice-paying process in the x360Portal. 1. Prepare to get started: Assign the correct roles Please make sure that you have granted an Administrator role to each of the people in your company who will be managing these invoicing tools on the x360Portal. As the lead contact for your company, you m...

How do I manage client accounts in x360Recover Manager (RMC)? You can manage your x360Recover client accounts directly within x360Recover Manager.  Where do I manage client accounts in x360Recover Manager (RMC)? The dashboard in x360Recover Manager  lets you handle a variety of client-related tasks, including adding, editing, deleting and temporaril...

We offer a variety of choices if you decide to use an Axcient backup appliance. You can choose to purchase or lease BDR hardware appliances from us (and, of course, x360Recover installs in <10-minutes on any Ubuntu certified hardware.) Plus, you can decide whether to have the hardware shipped to you or directly to your customer.  How to order Axc...

     Version      2.17.0      When      July 6, 2020      Goals      Fix issues reported by users   Improvements Redirection to the last visited page when re-authorizing to x360Cloud after a session expires As a reseller (and x360Portal user), you may have experienced the inconvenience of losing the page you were on after a browser session expires. ...

Component x360Sync Server Version 3.6.9 Release Date March 26, 2024 Fixes Fixed an issue when special characters in file and folder names could cause duplicates SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Have you tried our Support chat for quick questions? Free certificatio...

Problem: The user doesn't know how to distinguish multiple Virtual Appliances (vApp). Solution: The user can identify the vApp based on the serial number in the filename. The format will be as follows: Axcient_Vapp_SN< serialnumber>.ova Axcient_Vapp_SN< serialnumber>.zip Example: Axcient_Vapp_SNVA9999A1121609999. ova...

Overview   The x360Sync file store contains compressed and encrypted raw binary data. File stores can become quite large as systems scale in size. As a file store grows, you might need to migrate the file store to a new location. During these instances, you can temporarily set the file store to read-only. For complete instructions on migrating a fil...