Tami Sutcliffe

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Updated July 28th, 2021 by Tami Sutcliffe

Branded Icon Does Not Display - x360Sync

When a desktop client's branding settings do not display as expected, ensure that you are using an .ico file for your selected icon.   Use the following site to generate an .ico file: http://convertico.org/  ...

0 min reading time
Updated April 19th, 2022 by Tami Sutcliffe

x360Recover Technical FAQs

x360Recover technical FAQS and additional information  The technical FAQs and information in this section include detailed help with troubleshooting, recovery methods, billing, licensing, and a rich collection of other topics.   If you are getting started with Axcient x360Recover:  Here are some  step-by-step instructions to get started  using x360R...

0 min reading time
Updated April 19th, 2022 by Tami Sutcliffe

Deploy a D2C agent - x360Recover

Direct-to-Cloud (D2C) agent deployment Axcient x360Recover now offers the option to deploy backup agents in Direct-to-Cloud mode, eliminating the need for a local BDR appliance. This article provides a list of best practices to follow when setting up your customer’s protected system for Direct-to-Cloud backup.  Convert an existing appliance protecte...

3 min reading time
Updated May 12th, 2022 by Tami Sutcliffe

Axcient DirectRestore troubleshooting

Restore from the Granular Exchange Recovery into a live Exchange server  The following steps are required to restore Exchange from the Granular Exchange Recovery into a live exchange server: For Exchange 2010 1. Run Exchange Management Shell (EMS) as Administrator and type the following command: New-ManagementRoleAssignment –Name:MailboxBackup –Role...

4 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - Configuring Local Disk Backups

In addition to backing up your data to the remote server, you can also backup your data to a local volume on your computer. This local volume can be another hard drive, external storage such as a USB-attached disk, or a network-mapped drive (including SAN volumes). If you want to back up all computers within the same network to a central storage ser...

1 min reading time
Updated April 12th, 2022 by Tami Sutcliffe

Resumable Replication / Replication 2.0 - x360Recover

With the release of version 8.1.0, the replication engine has been completely replaced.  Replication 2.0, generally referred to as ‘Resumable Replication’ is a total overhaul to the way replication is performed, providing both a more robust transfer mechanism and a 3x-5x improvement in end-to-end replication performance. What is Resumable Replicatio...

1 min reading time
Updated March 28th, 2022 by Tami Sutcliffe

Glossary - x360Recover

Automatic updates All components of  can be configured to automatically receive and deploy updates. Bare Metal Restore utility More than just a bare metal recovery suite, our Bare Metal Restore utility provides a platform to diagnose, troubleshoot, repair, and recover data from any offline system.sort Branding Partners can provide their own branding...

3 min reading time
Updated August 20th, 2021 by Tami Sutcliffe

Export and import ShadowProtect backup jobs

Overview For various reasons it might be necessary to adjust the activation or installation of a ShadowProtect agent and as such might require steps which would otherwise require a new backup chain.  Since the backup job information is stored in the protected server's registry, to continue on an existing chain it is a matter of exporting and importi...

1 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

Appliance overview - x360Recover

The x360Recover appliance is the core customer-facing component of the x360Recover solution. A x360Recover appliance is deployed at each customer location to hold the backup data received from installed agents, manage replication to off-site vaults, provide the Web interface for the local site, and host the virtual machine environment. After you log...

0 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - Update [ Online Backup Manager api-ms-win-crt-runtime-l1-1-0.dll error ]

The missing KB needed to install the Online Backup Manager on the latest patched version of Windows 2012 is KB2919442. Below is an ordered list of  the most current release and update levels.  Install the KBs in this order and you should then be able to install the Online Backup Manager: March 2014 servicing stack update for Windows 8.1 and Windows ...

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