Create a database backup using pg_dump.exe 1. Open an elevated CMD prompt.  2. Change the directory to the bin folder in your PostgreSQL installation path (i.e. C:\PostgreSQL 9.1\bin) 3. Find the postgres password. (This can be found in the [portal] section of "\x360Sync Server\conf\config.ini") 4. Create a dump of the portal database with the follo...

The following steps will assist in retaining the historical backup data while changing the backup location to a new destination. 1. Clear the Local Disk field on the My Account page of the Online Backup Manager. Click Test Connection in the top right corner and click Save. 2. Copy the complete folder structure from the current Local Disk location to...

Overview: What is "chain-free" backup? Axcient x360Recover  chain-free backup starts off the same way as traditional chain-based backups. You still do your first full backup, and you still do incremental backups -  but that’s where things change.  x360Recover captures snapshots of a server every few minutes and replicates those images to the Axcient...

     Component      Web Portal       Version      2.19.0      When      July, 2020      Goals Fixes for opening Shared Files Resolve issue with email server configuration Fixes Fixed the error "Could not connect to email server using the specified host and port" when configuring a new custom email server. Fixed the priority order of the default file...

Overview   The Backup for Files product keeps an incremental backup cache in a subdirectory of the installation folder. The incremental backup cache is about 1.5% of the size of the backed up data. If you are backing up a large amount of data, this incremental backup cache can grow to be large, so you may need to move the installation directory to a...

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

In order to check the total data usage on an Axcient appliance, do the following:  1. Log into the Unified Management Console of the target device in one of the following ways: Click the Login button in the Service Details page of the target device in the Web App. Enter the IP address of the appliance in the URL bar of a preferred browser. 2. Click ...

Overview BrightGauge is a business intelligence and reporting platform for MSPs that pulls together data from key systems like PSAs, RMMs, BCDRs, and security platforms into a unified dashboard. Through the integration between BrightGauge and x360Recover, MSPs can clearly track key metrics, including backup statuses, available storage, client and pr...

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

Problem: The user receives the following error after a replication job fails: Backup "Backup Job"  on Device Failed --- Error - winexe returned error: Ok. The command completed successfully. The command completed successfully. winexe returned error: Ok. The command completed successfully. The command completed successfully. Errors occurred creating ...