Tami Sutcliffe

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Updated October 3rd, 2025 by Tami Sutcliffe

Jul 29 2025 - Agent - macOS 3.12.0 - Release notes

 360Recover Agent for macOS v3.12.1 Agent Version: Agent for macOS v.3.12.0 Release Date(s): July 29 2025 Release overview x360Recover Agent for macOS 3.12.0 is a maintenance release. The primary focus of this release is to resolve bugs found during the agent support escalations and improve user experience. Summary of feature enhancements Added abil...

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Updated October 22nd, 2024 by Tami Sutcliffe

Veeam - How to check the license on Veeam® Agent for Windows

Connect to the server or workstation where the Veeam® Agent for Windows is installed and open the console. Once the console is open, click on the About tab in the top right corner: If there is no active license, the Agent will show it is using the Free Edition. If there is an active license, the Agent will show the version of Windows installed (eith...

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Updated September 18th, 2025 by Tami Sutcliffe

BRC - How to distinguish multiple vApps

Problem: The user doesn't know how to distinguish multiple Virtual Appliances (vApp). Solution: The user can identify the vApp based on the serial number in the filename. The format will be as follows: Axcient_Vapp_SN< serialnumber>.ova Axcient_Vapp_SN< serialnumber>.zip Example: Axcient_Vapp_SNVA9999A1121609999. ova...

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Updated October 8th, 2025 by Tami Sutcliffe

How to request your Axcient Cloud hosted data on a USB drive - x360Recover

To request a copy of your hosted data on a USB drive, please review the following information detailing costs and shipping options before you submit your request. What are my costs for an emergency restore on a USB drive? a.  Data archive fee  The data archive fee applies to the server data from a backup account, target core, or cloud node. (We some...

2 min reading time
Updated October 14th, 2025 by Tami Sutcliffe

Silently update the desktop client - x360Sync

Overview If a desktop client's Autoupdate feature has been disabled (by modifying the update.ini file), administrators can still manually run updates. A desktop client can be updated by launching the Autoupdate tool, or it can be updated in unattended mode (silently) from the command-line.   For instructions on installing and registering a desktop c...

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Updated October 24th, 2025 by Tami Sutcliffe

Setting a file store location to read-only (Private Cloud Only) - x360Sync

Overview   The x360Sync file store contains compressed and encrypted raw binary data. File stores can become quite large as systems scale in size. As a file store grows, you might need to migrate the file store to a new location. During these instances, you can temporarily set the file store to read-only. For complete instructions on migrating a fil...

1 min reading time
Updated October 24th, 2025 by Tami Sutcliffe

Configure hostname settings for private cloud environments - x360Sync

The hostname field  In the Settings tab of the web portal, you can specify your organization's domain name in the hostname field. This is used by x360Sync Server to generate links for login emails, forgotten passwords, and so forth.  The hostname is also passed to the desktop client, so that it knows how to connect to the x360Sync server. Set the ho...

1 min reading time
Updated November 9th, 2024 by Tami Sutcliffe

CC- Veeam [VMware #2] Import Backup Copy Job

    Return to the   VMware Continuity Cloud Guide - Axcient BDR for Veeam  SECTION 2: IMPORT AND DECRYPT THE BACKUP COPY JOB In Section 2, you will import and decrypt your backup copy job. This is done through Veeam Backup & Replication installed on your assigned VMware recovery environment. 1. Log into the VMware recovery environment using the ...

1 min reading time
Updated October 24th, 2025 by Tami Sutcliffe

How-To videos - Backup for Files

This series of instructional videos includes Overview of the Online Backup Manager (OBM) (23 minutes) Overview of the Axcient Web Portal (48 minutes) Installing and Configuring Online Backup Manager (OBM) (42 minutes) Using the OBM Account Center (58 minutes) Using the OBM Account List (66 minutes) Using the OBM Account Wizard to Create an Account (...

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Updated September 17th, 2024 by Tami Sutcliffe

4. How to view details about cluster shared volumes (CSV) - x360Recover

   [Return to  Guide to Failover Cluster Services ]     View details about cluster shared volumes (CSV) in x360Recover   When cluster shared volumes exist on an x360Recover protected system, additional CSV information will be displayed on the Protected System Details page.    The cluster disk and volume information shown here will match the disk and...

1 min reading time