[Return to INDEX:] You can manage your backups on the replication target with a FTP client. We recommend WinSCP, but any FTP client which can interface with SSL will work. You can use your chosen FTP client to copy or delete data to and from the replication target. Note: You must use the Axcient customer credentials specific to each customer to lo...

Overview  Proxy Auto Detection on the desktop client will allow the desktop client to detect what proxy setting is being run on the system and pass traffic through it. In the Beta version of our proxy desktop client support, if the proxy settings are configured through IE settings, you will need to use the command prompt to detect proxy settings. An...

This article walks through various ways to recover an existing protected system from a BDR appliance. Virtualize     The quickest way to restore a protected system from a backup recovery point (with minimum downtime) is to virtualize the protected system on the local backup appliance. Every x360Recover backup creates a ready-to-use full system image...

Connect to the VPN  When the Client VPN option has been enabled and configured within your Virtual Office, a link will be provided to the VPN Client installation and instruction page. This link is unique and specific to this running Virtual Office. Partners may copy and send this link to the desired recipients who will be connecting their workstatio...

   Technical Best Practices Newsletter   From Technical People For Technical People May 2024  -----------------------------------------------------------               ARCHIVE |  View online Coming soon! Backup your client's macOS data We've added general support for macOS to x360Recover Sign up for early macOS access Watch the macOS early access in...

NOTE: These frequently-asked questions relate to orders that are shipped within the United States For orders shipped within the US: Q: Why does Axcient require my reseller tax certificate?  A: Axcient is required to collect sales tax on purchases shipped within the United States unless we receive a valid and current resale/exemption certificate for ...

What is the best method of file and folder recovery?  x360Recover offers a variety of file and folder recovery options. Your best method depends on: which x360Recover services you use how many files/folders you need to recover if you need to preserve permissions This article walks through types of available file and folder recovery, including method...

Introduction This guide walks you through using the ConnectWise Single Sign-On (SSO) to log in to Axcient’s x360Portal.  To use ConnectWise SSO, you must have (a) an existing Axcient x360 account and (b) an existing ConnectWise Home account. If you do not have an existing ConnectWise Home account, you will be given an opportunity to set one up durin...

Technical Best Practices Newsletter           March 2024                                                                                         ARCHIVE | New!  Back up your client's macOS data We've added support for macOS to x360Recover! Sign up for early macOS access Watch the macOS early access information webinar Features now include: File and ...

Problem: Backups on the vault are grayed out and I cannot select them The vault is is a multi-tenant solution.  When logged on as "admin", you can configure the vault and see servers and backups however you cannot access the data. This is by design. Solution: Logon to the vault with the customer credentials.  All backups for that customer will becom...