[Return to INDEX:] Settings:  Processing Time and Global Retention After installing ImageManager 7, set up processing time and global retention.  1. On the left hand side menu, select Agent Settings: Note: Select 12:05 AM  as the time to run processing each day,  (as shown) because ImageManager processes the chain a day behind. 2. Next, set Global R...

WebSeed is the preferred way to seed your backup data to your Axcient Data Center.   Instructions on how to use Webseed with x360Recover are here For a general overview of preload (seeding), please review here If you do not yet have a WebSeed account, create a new Support ticket in the x360 Portal. Note: Only one seed job should be run at a time. Ho...

 x360Recover – Supported configurations for Linux Version (x64 only) Kernel Version Deployment plan File Systems 3.1.0 release Ubuntu 20.04.0 5.4.0 Done ext2,ext3,ext4 Ubuntu 20.04.1 5.4.0 Ubuntu 20.04.2 5.8.0 Ubuntu 20.04.3 5.11.0 Ubuntu 20.04.4 5.4.0, 5.13.0 Ubuntu 20.04.5 5.4.0, 5.15.0 3.2.0 release Debian 11 LTS (Bullseye) 5.10.0 Done ext2,ext3,...

Overview This article will help you reduce the amount of data in your backup account. First, review the different types of data (current, historical, deleted) and the tools available for looking at detailed disk usage information here. Based on the steps described in that article, identify if you need to reduce the amount of current data, historical...

Problem The backup fails with an error message similar to the following: ERROR: 0x30000: The system cannot find the path specified. [3 (0x3)] {eFS:ClieBackup:655} In newer versions of the software the error may look like: ERROR: 0x30000: The directory does not exist or is not mounted. If this is a network mapped drive, then it has been disconnected....

Description: You may see an error similar to this one: Error: WARN: 0x30000: Failed to generate the settings profile so that it could be backed up Cause: This is occurring because something within the system is keeping the Online Backup Manager (OBM) from being able to write to the system32 folder. This could be caused by anything from av/fw and sec...

[Back to the SOLUTION GUIDE Table of Contents:] Note: If you were an existing Axcient BDR for ShadowProtect partner before June 1, 2106, please use these instructions: Overview:   If you have a large amount of data to initially backup to the Axcient cloud, you'll want to streamline this process by choosing the most efficient of our preload options. ...

Problem: When performing a Bare Metal Restore of a system with Active Directory installed, the device might fail to boot and instead display a blue screen.  Cause: This issue is due to a permission issue with Active Directory. Specifically, the permissions are not set correctly for the C:\Windows\NTDS directory. Solution: To resolve this issue, do t...

The Jobs menu pane contains information about current and historical job history. On the menu pane, you will see submenus for Backup, Replication, Seeding, Conversion, and System type jobs. To view job history: In the Appliance menu pane, click Jobs on the left hand navigation. Use this page to view job history. For example: The Backup tab contains ...

Overview How long the initial backup/upload will take depends on several factors, including: Amount of data to backup Number of files to backup Upload bandwidth (speed) of the clients Internet connection Latency (delay) of the clients Internet connection This article will help you estimate how long the initial backup will take based on these factors...