Important Notes

• The backend will soon stop supporting Client versions 3.5.2 and earlier. Please ensure that all your users have updated to Client 3.6.0 or newer to avoid any compatibility issues
• For the best experience, we recommend always using the latest Client version. If auto-update fails on any device, the latest version can be downloaded at https://syncedtool.com/files/download/agent/

Enhancements

• Added support for Windows Server 2022 and Windows Server 2025
• Updated libraries for better performance and reliability
• Increased the default value of connection_acquire_timeout from 60 seconds (1 minute) to 300 seconds (5 minutes), enhancing Client reliability when handling especially large roots
• In rare cases where a user attempts to delete a file from the Client that is missing on the Server (potentially due to an old synchronization issue), the file will now be backed up to the Desktop, and a notification will be shown to the user
  
• When Client is unable to sync changes to the Server after several attempts, it will now display a warning in UI for all affected folders and files. No user action is needed. The next sync-up attempt will occur automatically during the next scan (usually every hour) or after pause/unpause. If this warning persists, please contact support
  
• Added translations of warning messages into Brazilian Portuguese, Dutch, French, and German for scenarios when a user attempts to unregister or uninstall the Client while changes are still being synced

Fixes

• Fixed a bug where, in some cases, Thin Client could accidentally remove PDF files after they were edited using Adobe Acrobat
• Fixed a bug where the Client couldn't sync up a file if its name contained translations of special characters, such as: "file_with_asterisk~12.txt"
• Fixed a rare bug where Client could stop syncing properly after an attempt to delete a file that is missing on the Server (potentially due to an old synchronization issue)
• Fixed a rare bug where Client could crash when the overlay attempted to request file status from a root that had just been removed

SUPPORT | 720-204-4500 | 800-352-0248

• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
• Have you tried our Support chat for quick questions?
• Free certification courses are available in the Axcient x360Portal under Training 
• Subscribe to Axcient Status page for updates and scheduled maintenance