Problem: The system time is incorrect on the Axcient BRC appliance.

Cause: The Axcient BRC appliance uses Network Time Protocol (NTP) to set the system clock. If the time listed for events is not correct, the system might not have access to an NTP server. This can occur if the firewall policy denies access to the targeted NTP servers.

Solution: To ensure the Axcient BRC appliance has access to an appropriate NTP server, allow access through the firewall to the following IP address:

91.189.94.4:123

Port 123 is the standard NTP port, and ntp.ubuntu.com (91.189.94.4) is one of the NTP servers that the Axcient appliance uses to set the clock.