Problem: Despite successfully establishing a VPN or Site-to-Site VPN connection to the Virtual Office, the user is unable to use the Remote Desktop Protocol (RDP) to access a virtualized device.
Cause: Remote Access was not enabled on the device for the selected recovery point.
Solution: RDP is the only method by which the user can access virtualized devices in the Virtual Office. The user will be unable to RDP in to a device so long as the recovery point selected is one where the Remote access option is not enabled. The user will need to select a recovery point where the Remote access option is enabled on the device.
In the future, make sure that the Remote access option is enabled on the device for replication jobs. This will ensure the user is able to access them in a Virtual Office.
To enable Remote Access:
Please note that the specific steps may differ from Microsoft OS to OS. However, the Allow remote connections option will still be located in the Remote tab of the System Properties screen.
1. Click on Start.
2. Click on Control Panel.
3. Click on System and Security.
4. Click on System.
5. In the left-hand menu, click on Remote settings.
6. In the Remote Desktop section, check Allow remote connections to this computer
7. Click OK to complete the process.