BRC - Replication job fails due to insufficient space on the Axcient appliance

Written By Tami Sutcliffe (Super Administrator)

Updated at March 31st, 2021

Problem: The user received the following replication failure error:

Error: Backup failed due to insufficient space on the Axcient appliance

Cause: There is not enough available space on the Axcient appliance for data to be replicated.

Solutions: The user will need to contact Axcient Support in order to perform one of the following tasks to resolve the issue:

Solution 1: Run manual prunes on the appliance

The Axcient Support technician will manually delete any temporary transaction data and mount points outside of the retention threshold configured on the Axcient appliance.

Temporary transaction data is a byproduct of local and Cloud replication jobs, Failover VMs discarded improperly and many other tasks performed by the Axcient appliance which is cached on the Axcient appliance. Users with large volumes of data will see temporary transactional data taking up larger amounts of disk space.

From time to time, a restore point may not be appropriately discarded in accordance with the retention policy configured on the Axcient appliance. Over time, and with large enough data stores, this may take up large amounts of disk space that could otherwise be used for more current replications. The Axcient Support technician will confirm with the retention policy with the user, and confirm that the user approves of the deletion of any mount points outside of the retention policy.

To view the total amount of transactional data on the appliance, do the following:

  1. Log in to the UMC of the Axcient appliance.
  2. Click the Reports tab in the top navigation menu.
  3. In the Reports page, click the Current Disk Usage tab in the left-hand navigation menu.
  4. In the Current Disk Usage page, click the Show Disk Usage Details button.
  5. The Disk Usage Per Job report will appear. All temporary transaction data is represented in green.
Example of Disk Usage Details

Solution 2: Upgrade to a larger appliance

In some cases, the data growth on the protected devices has exceeded the Axcient appliance capacity. In this case, the only resolution will be to upgrade the existing appliance to a larger one. The user will need to work with the Axcient Support technician to determine which option is best to take and to successfully upgrade the appliance.