Problem: The user receives the following error after a replication job fails:

Backup "Backup Job"  on Device Failed --- Error - winexe returned error: Ok.

The command completed successfully.
The command completed successfully.

winexe returned error: Ok.

The command completed successfully.
The command completed successfully.

Errors occurred creating snapshot(s) on remote host.
Errors occurred preparing the client machine for impending backup.
Errors occurred during task execution.

Cause: This error indicates there may be an issue with the server.

Solution: Please try the following to resolve the issue:

1. Reset the Axcient services.
2. Check VSS Writers by running vssadmin list writers in command prompt on the failed device.
3. Reboot the failed device.
4. Contact Axcient Support if none of the above resolves the issue.