1. Sign up for a x360Cloud reseller account  
 

The first step in configuring your x360Cloud is signing up for a reseller account. For example, you can sign up for an x360Cloud trial account, which will trigger the x360Cloud reseller account creation process. 

You can sign up for an x360Cloud trial account from the Axcient website.

NOTE: Trial accounts are valid for 14 days. You must upgrade a trial account before the 14 day trial period ends to ensure your services are not interrupted. Please contact your Account Manager for help.

To sign up for an x360Cloud trial:

STEP 1.1. Navigate to x360Cloud section of the Axcient.com website and click the Start a 14-day Trial button.

STEP 1.2. On the Trial form, enter your contact information and click the Submit button

STEP 1.3.. A confirmation screen will appear when your request has been submitted:

Wait for the Axcient Welcome email to arrive in your email Inbox and click the Register link. You will be redirected to the x360 Portal Registration page.  

NOTE: To ensure Axcient can contact you through email, add Axcient to your safe senders list.

STEP 1.4. On the x360 Portal Registration page, create your personal account: 

a. In the First Name field, confirm your first name.

b. In the Last Name field, confirm your last name.

c. In the Email field, view your email address (read-only).

STEP 1.5. After entering your personal information, you will be prompted to create a password for the x360 Portal: 

a. In the Password field, enter a strong password.

b. In the Confirm Password field, confirm the password entered above.

c. Click the Create Account button when you are finished.

STEP 1. 6. After your account is created, you will be prompted to log in.

2. Launch your reseller account

On the x360 Portal, find the x360Cloud product card and click the Launch link. You will be redirected to the x360Cloud Reseller Portal. 
 

When accessing the x360Cloud Reseller Portal for the first time, you will be prompted to accept Axcient terms and conditions: 

a. Click the I have read and agree to the Master Terms of Service checkbox.

b. Click the I have read and agree to the Axcient Systems Partner Agreement checkbox.

c. Click the I Agree button to save your settings.

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3. Configure multi-factor authentication (MFA) 
 

How do I use MFA in the x360Portal? 

• Enable MFA on your account.
• After MFA has been enabled and configured, you will input a temporary, one-time, 6-digit password for every login.  
• Please be aware that if a user enters an incorrect MFA code ten consecutive times, the account will be locked for one hour.

NOTE: You cannot reset MFA for your own account. Only another x360Portal administrator for your company can reset your MFA.

• Please designate two or more x360Portal administrators to ensure that you do not get locked out of your x360Portal accounts.
• If you are only able to designate one x360Portal administrator and you should get locked out or need assistance, please contact Support.

How do I set up MFA on my x360Portal? 

STEP 3.1. Login to the Axcient x360Portal. 

STEP 3.2. On your reseller portal Dashboard, navigate to Account Settings from the upper-right user menu (under your account name). 

STEP 3.3. Once inside your account, find the Manage Multi-Factor Authentication (MFA) toggle. 

STEP 3.4. Click it to change from disabled to enabled. This will launch the Setup Wizard. 

How do I select an authorization method? 

You will be prompted to select an authorization method:

• You can choose to authenticate using an app
• You can choose to authenticate using a SMS text message via your phone

How do I confirm that MFA is enabled?

After you have chosen a method of authentication and successfully implemented your choice, you will notice that the MFA toggle has now turned green and is set to MFA enabled.

You will also see confirmation of the authentication method you have selected. 

(In this example, the selected MFA Method is Authenticator App)

4. Reset MFA

4.1. How does an administrator for an organization reset MFA for a user? 

IMPORTANT NOTE: You cannot reset MFA for your own user account.

• Only another x360Portal administrator for your company can reset your MFA.
• Please designate two or more x360Portal administrators to ensure that you do not get locked out of your x360Portal accounts.
• If you are only able to designate one x360Portal administrator and you should get locked out or need assistance, please contact Support.

4.2. How do I reset MFA in the x360Portal for other users? 
 

a. Click the Users tab on the organization dashboard.

b. When the Edit User screen opens, locate the Reset Multi-Factor Authentication (MFA) section.

c. Click the link which says If you need to reset MFA for this user click here. 

d. Click the link and after the confirmation message appears, click the orange Accept button to reset the MFA for that user.

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• Back to the x360Cloud Essential User Guide

 SUPPORT | 720-204-4500 | 800-352-0248

• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
• Have you tried our Support chat for quick questions?
• Free certification courses are available in the Axcient x360Portal under Training 
• Subscribe to Axcient Status page for updates and scheduled maintenance

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