Overview

The following settings pertain to common administrative tasks in x360Cloud:

Set passwords that do not expire

Many organizations have password expiration policies. If the Microsoft 365 password of the credentialed x360Cloud administrator expires, x360Cloud backups cannot take place. So it may be beneficial to set the password not to expire.

NOTE: Only user account passwords that aren’t synchronized through directory synchronization can be set to never expire.

NOTE: Make sure that Azure AD is installed prior to performing this password task https://technet.microsoft.com/en-us/library/jj151815.aspx.

Follow these steps to set a non-expiring password:

For example, april@contoso.onmicrosoft.com 

Additional resource: [Microsoft] Set an individual user's password to never expire

https://support.office.com/en-us/article/Set-an-individual-user-s-password-to-never-expire-f493e3af-e1d8-4668-9211-230c245a0466

Set up administrator permissions in Microsoft 365

Before deploying x360Cloud, you must add the x360Cloud administrator to the list of Site Collection Administrators in Microsoft. This gives the administrator full access (read/write) to the entire OneDrive and full view of the user’s entire OneDrive folders and files listing.

How to configure permissions 

1. Log in to the Microsoft online portal (https://portal.microsoftonline.com/) using an account with permissions for your organization as Global Administrator of Office 365.

2. From the Office 365 home panel, select Admin.

3. In the left column, select SharePoint. This will take you to the SharePoint Admin Center.

4. Find, select, and Add the name of the desired x360Cloud administrator. (Note: If you’re unable to find the x360Cloud administrator name, see if a user profile exists. If no profile exists, create a new user from the SharePoint admin center.)

5. Establish the new Site Collection Administrator by pressing OK.

Repeat steps 1- 5 for each URL. The next x360Cloud back up that runs will fetch your OneDrive and SharePoint data for all URLs you have selected.

Use your configured Office 365 Admin user to easily check which files x360Cloud sees when connecting to specific users’ OneDrive files.

How to verify permissions

A visual check is the easiest way for the administrator to see which OneDrive end-user files and folders can be seen and backed up by x360Cloud. Here’s how to conduct a visual check:

Log in to two different Office 365 accounts at the same time. Use either

• two different browsers, OR
• two instances of the same browser, where one is in the Incognito/InPrivate mode.

Then,

1. Log into Office 365 using the x360Cloud admin account AND

2. Log into Office 365 using the x360Cloud user account whose file permissions you'd like to check

3. Open the end user’s OneDrive. Copy the user’s URL.

4. Paste the user’s URL into the Admin’s browser. The x360Cloud administrator now sees the user’s OneDrive documents the way x360Cloud does.

An indication of insufficient settings for administrator permissions: If you see a difference in the number of files and folders shown in the user's OneDrive from the number of files and folders seen by the x360Cloud Administrator account.

Troubleshoot

If you unable to see the entire listing of user documents, use the Check Permissions feature on a specific file or folder to see the permission level that is granted. To access the Check Permissions feature

1. Click on the three dots next to the file or folder;

2. Click Share from the pop-up;

3. Go to Shared with;

4. Click Advanced.

NOTE: A “Limited Access” setting indicates an inability to see or access certain user files/folders.

Update an expired password in Microsoft 365 

1. Go to http://login.microsoftonline.com  

2. Provide a username to sign in to Microsoft 365.

3. Provide a password to sign in to Microsoft 365.

4. Provide updated credentials. The password is successfully updated once sign in is successful.

Manage a domain name change 

An organization that uses x360Cloud may, on occasion, need to change the domain name of their SaaS service provider (such as Microsoft Office 365). 

Here are steps to change a domain name. (For example, to change old domain harryMSP.com to new domain joeReseller.com.)

In Microsoft Office 365 

1. Log in to your Office 365 account.

2. Update the old domain name (harryMSP.com) to the new domain name (joeReseller.com).

3. Ensure that the administrator's Microsoft 365 credentials are accurate with the new username, password.

Then, in x360Cloud

1. Log in to your x360Cloud account. 

2. Add a new Office 365 service to the existing organization.

[See How to create an organization: Microsoft 365 for instructions)

3. An organization that uses x360Cloud may, on occasion, need to change the domain name of their SaaS service provider (such as Microsoft Office 365)

4. Contact your Axcient x360Cloud Account Manager to inform us of these changes.

By following these steps, you can avoid duplication of the names of those being backed up in x360Cloud (and avoid being charged with additional license use fees). 

Additional reading:

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