Improvements

Send a test ticket to ConnectWise PSA

Our partners who configure the ConnectWise PSA integration in x360Cloud indicated that the integration was lacking a straightforward way to verify that the ticketing feature is functioning correctly when a backup is troubled. 

In this version, we introduce the ability to initiate a test ticket from x360Cloud to ConnectWise PSA. This is to make sure that the integration and ticketing features are  working as expected. 

You can also verify that the test ticket has arrived at the right Service Board and see other field values of the ticket. 

To initiate a test ticket submission:

1.Navigate to the “PSA” page under the “Settings” menu. 

Note: If you do not have the ConnectWise Integration set up yet, you will need to perform steps described in https://help.axcient.com/162341-integrate-with-connectwise/configure-psa-settings-in-x360cloud .

2. Then click the Send test ticket link.  

A test ticket will be submitted to ConnectWise PSA.

3. A confirmation message will appear at the top-right of the page.

Note that test tickets are created with the following information in the Summary field:

 Summary:  TEST x360Cloud Alert - <x360Cloud organization ID> - No successful backup within 24 hrs

Genuine tickets, when generated, will contain the actual x360Cloud organization ID in the Summary field. 

Note: Mapping between x360Cloud organizations and ConnectWise PSA companies is not yet supported, so all tickets will be linked to the default “x360Cloud” company created in ConnetcWise PSA. (Our team is working to resolve this inconvenience in one of the upcoming releases).  

Fixes

• Fixed the issue when some folders may be missing in backup for Microsoft 365 Archive Mailbox. 
• Fix for the issue when SharePoint data is restored with a wrong folder path after point-in-time is applied in the SharePoint Browser. 
• Improved handling for multi-part email attachments, resulting in more stable backup for Mail data.
• Improved the way we handle throttling from Microsoft GraphAPI, which results in a more stable backup for Microsoft Exchange data. 
• Fix for the root cause of the issue when downloading a failing CSV list of user accounts whose backup is troubled 

Known Issues  

• When folders are partially selected and restored in x360Cloud Browser, each folder is processed as a separate restoration and is restored to a separate target folder in the target location. 
• Smart Search shows incorrect number of matching results for Mail when using “Filter by collection”.
• Descriptions for some issues and backup progress are not shown in the container-level downloadable backup report and on the Reports page.          
• Archive emails are restored in a separate (timestamped) target folder when restored with general emails.

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