1. Log in to the appliance and navigate to the Protected Systems tab on the lefthand navigation.

2. Click the appropriate System Name.

3. Locate the desired recovery point from the list at the bottom of the page.

4. Click the Start VM button to open the virtualization settings popup:

Enter the values for RAM and the number of CPU cores provided for the virtual machine.

Select Test Mode or Live Mode:

• In Test Mode, all changes made to the protected system will be discarded when stopping the virtual machine.
• In Live Mode, all changes made to the protected system will remain persistent on the appliance for later failback to physical or virtual hardware. 

Check the Use Smart Recovery box to provide an exact image of the original protected system disk layout and identity. (We recommend this)

Click Start to boot the system as a virtual machine. 

Test mode is intended for simple recovery validation. Test mode helps you to ensure that the backup image is healthy, and that this system will be ready to recover in the event of a disaster. 

• In test mode, the protected system will have no access to the production network environment.
• All changes made to the system in test mode will be discarded once the system is shut down and virtualization is stopped.

Live mode is intended for production failover operation. 

• The system will boot up and have live access to the production network. 
• The running virtual machine is an exact clone of the original production protected system and will conflict with itself over NETBIOS if both instances are running simultaneously. 

Live mode virtualization should ONLY be performed when the original server is completely failed and no longer running on the network.

Once the virtualized protected system is up and running, you will need to login and reconfigure network settings. 

• The system is effectively running on new ‘hardware’ and the previously assigned static IP address (if any) will not be assigned on the new network interface(s).

Once IP addresses have been restored, you may or may not need to reboot the device to ensure all applications and services are operational.

Smart Recovery is a new x360Recover feature that provides an improved user experience for the virtualization and recovery of protected systems.  

When you use Smart Recovery, the original disk topology is recreated in the virtual environment (including advanced configuration options like Dynamic Disks.) 

1. On the protected system (local machine), launch Windows Services.

2. Find the x360Recover agent service, right-click the service, and select Stop. x360Recover backups are now paused.

3. Right-click the x360Recover agent service and select Properties.

4. In the Startup Type drop-down menu, select Disabled.

5. Click OK to save your settings. The x360Recover agent service is now disabled.

1. Log in to the original appliance web interface and choose the Protected Systems tab on the left hand menu.

2. In the Protected Systems page, select the delete icon associated with the appropriate Protected System row.

4. To destroy an existing storage pool on your device, please contact Axcient Support for assistance. Enable Remote Assist on the target device (as well as on your Management Portal) and open a ticket requesting that the storage pool be destroyed.

5. When you are ready, return to the appliance web interface and create a new storage pool. For instructions, please reference Managing the Storage Pool 

1. Install the x360Recover software onto the new appliance and configure appliance settings. For complete instructions, please reference the Install the x360Recover OS

Important note on new appliance licenses: The license provisioning process for new appliances has changed since our legacy License Portal was retired in 2023. (See announcement) 

As of October 24, 2023, you are no longer required to create locations or sites when assigning licenses for appliances. Instead, new appliances will appear within the Licenses page automatically, once they have been provisioned.

The new appliance must be configured for the same customer account as the previous appliance. (However, the location assigned can be different.) The customer/location containing the protected systems to be recovered must be active within the license portal in order to perform a vault recovery. DO NOT delete the original customer location. If you factory reset the original appliance, (which will deactivate the location,) you must provision the new appliance to the original location to re-activate it. If you provision the new appliance to a new location, complete the vault recovery of all protected systems before deleting the location in the license portal, or factory resetting the original appliance.

2. In the left-hand navigation menu, click the Manage Storage tab and create a new storage pool. For instructions, please reference Managing the Storage Pool

3. In the left-hand navigation menu, click the Protected Systems tab. Make sure the Protected Systems page does not list any protected systems.

1. Log in to the appliance web interface and select the Protected Systems tab on the left hand navigation.

2. In the Protected Systems page, click the Recover button.

3. In the Recover Protected System pop-up window, enter the Vault IP address or URL (without https). Click the Test Connection button to confirm that the appliance can communicate with the vault.

5. When prompted, enter the Customer Location and the appropriate Protected System. Click the Recover button when you are finished.

6. Repeat these steps for each protected system. 

1. Open a ticket with Axcient Support, requesting a USB Recovery device for your protected systems. You will be billed for this service. Ensure you include:

• The full vault URL,
• The Protected System names,
• Shipping instruction; and
• An encryption password to be used.

2. When you receive the USB device in the mail, attach the USB device to the appliance.

3. Log in to the appliance web interface.

4. In the left-hand navigation menu, click the Protected Systems tab.

5. In the Protected Systems page, click the Import button.

6. In the Import Protected System pop-up window, select the USB device, the Protected System, and the Encryption Password you configured.

7. Click the Import button when you are finished.

8. To monitor the import process, click the Jobs tab in the left menu and then click the System tab at the top of the page.

9. Verify the import process was successful and that the protected system is listed on the Protected Systems page.

10. Repeat these steps for each protected system.

1. Attach a USB device to the vault.

2. Log in to the vault web interface.

3. In the left navigation menu, click the Protected System tab.

4. Click on the name of the protected system you want to recover.

5. In the Protected System Details page, click the Recover – USB button.

6. In the Recover Through USB pop-up window, select the USB mount point and then configure an Encryption Password.

7. Click the Recover button when you are finished.

8. To monitor the import process, click the Jobs tab and then click the System subtab.

9. When the recovery process completes, attach the USB device to the appliance.

10. Log in to the appliance web interface.

11. In the left navigation menu, click the Protected Systems tab.

12. In the Protected Systems page, click the Import button.

13. In the Import Protected System pop-up window, select the USB device, the Protected System, and the Encryption Password when prompted.

14. Click the Import button when you are finished.

15. To monitor the import process, select Jobs in the left navigation and then click the System tab at the top of the page.

16. Verify the import process was successful and that the protected system is listed on the Protected Systems page.

17. Repeat these steps for each protected system.

1. On each protected system, launch Windows Services.

2. Right-click the x360Recover Agent Service and select Properties.

3. In the Startup Type drop-down menu, select Automatic and click OK to save your settings.

4. Find the x360Recover Agent Service, right-click the service, and select Start.

5. Log in to the appliance web interface and verify that all protected systems have registered with the appliance. 

a. Click the Protected Systems tab and verify that the protected system is listed.

6. Verify that backups and replication have resumed:

a. Click the Jobs tab to verify that a full backup is in progress. Incremental backups will resume as well.

b. Click the Schedule tab to verify that the schedule has been imported correctly.

c. Click the Protected System tab in the left navigation and then click name of the appropriate System Name.

d. In the Protected System Details page, click the Replication button and verify that replication has been imported correctly.

e. If applicable, click Vault Configurations on the left navigation to create a vault schedule. You can then return to the Protected Systems Details page and enable replication to the vault.