Download a D2C agent

Written By Tami Sutcliffe (Super Administrator)

Updated at January 15th, 2024

STEP 1.  Open the desired vault (if you have not already done so).

To open a specific vault, log in to the  x360Portal.

 Launch x360Recover from the Dashboard. 

Then, click the Vaults tab and select the desired vault.

Click the Vault GUI button to log into that vault directly.

STEP 2. Now that you are logged into the correct vault, click the desired Clients tab. 

Don't see the client you want?

You can add a new client here.

To add a new D2C client from the vault:

  • In the vault interface, click the Clients tab.

  • Click Add client

  • The Create New Client User popup will appear.
  • Fill in the Client User Name and Company fields.
  • Click Create User to continue.

  • A processing popup displays as the new account is created.

  • The new client will now appear in your list of clients.

STEP 3. Now that you have all of the desired clients in your list , locate the appropriate client and click the accompanying Download link.

Notes: The installation file downloaded from this page contains a  temporary token and identifying information embedded in the filename. 

  • This file is specific to this client.
  • CAUTIONDo not rename this file.  
  • This client-specific installation file is valid for 180 days from the time of download. Installing from an expired agent installer file will fail and register invalid token errors within the log file.



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