Looking for help converting an existing appliance agent to Direct-to-Cloud (D2C)?

Steps to convert a Direct-to-Cloud endpoint to appliance mode 

There are situations when you may choose to migrate a Direct-to-Cloud system "back" to an appliance-based mode. (For example, in the event you are recovering from a Cloud failover back to an on-premises appliance.)

To convert a Direct-to-Cloud endpoint back to an appliance, perform the following steps:

STEP 1. Deploy an appliance provisioned for the customer  

For assistance installing and configuring appliances, refer to Appliance setup and first-time login 

When deploying (or reinstalling) a new or existing appliance to a customer, you must add licenses for the endpoints that you want to convert from Direct-to-Cloud:

1.1. Sign-into partner.axcient.com
1.2. Click Launch on the x360Recover tile

1.3. When the Dashboard opens, click Licenses near the bottom of the left menu
1.4. Locate the new appliance
1.5. Hover over the new appliance and select the down arrow on the right side of the screen
1.6. Select Edit Licenses

1.7. Click the plus sign to add additional server or workstation licenses
1.8. Click Save

STEP 2. Perform an incremental vault-to-appliance recovery

See Incremental Vault Recovery for detailed instructions

STEP 3. Confirm that backup and replication are running

3.1. After converting a Direct-to-Cloud endpoint to appliance mode, the appliance will automatically select to run a Full Backup as the next backup job.

This "Full Backup" is forced to sync any possible differences between the protected system and backup data.  (Don’t worry: Blocks that are actually changed will be sent to the server, and no new full image will be consumed on the backup pool.)

Subsequent backups will be incremental, as usual.

3.2. Verify that backups are completed successfully.

3.3. Verify that new backups are replicated to the vault.

Related article:

If your appliance has failed entirely, or if the appliance storage pool has failed, you can recover protected systems from the vault to a new appliance. Full details are available at How to recover a protected system from the vault to a new appliance.

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