For simple recovery of a few files, it is fastest and easiest to use the Mount option for a selected recovery point from the Protected System details page. After mounting the recovery point, browse the disk structure using the File Browser, locate the desired file(s) and download them. 

For larger requests, or if it is necessary to perform search operations to locate missing files, use iSCSI to mount the recovery point on a workstation or server and perform standard Windows file search and copy operations to restore your missing data.  

Use iSCSI to recover files

1. Select the Snapshot you wish to recover data from on the Protected System Details page.

2. Click iSCSI Start to export the data as a set of disks. 

3. From a Windows 7, Windows Server 2008, or newer system, open the iSCSI Initiator Applet from Administrative Tools. If prompted to start the service, select Yes.

• In the Target field, enter the IP address of the appliance or private vault, and click on Quick Connect. (Note: Axcient-hosted vaults have iSCSI disabled.)
• Available disks will be enumerated in the Discovered Targets
• Consult the iSCSI menu pane of the appliance or vault to identify the IQN name of the disk volume you would like to search.
• In the Discovered Targets window, select the desired disk, and click Connect.
• Once the disk has been connected, open the Computer Management applet from Administrative Tools, expand Storage, and select Disk Management.

4. Locate the newly-attached system disk and verify that it is online. (If not, right-click the disk name and select Online).

5. Identify the drive letter that has been assigned to the disk volume(s).

6. Using Windows Explorer or your preferred file management utility, search or browse for the files and folders you intended to recover, then copy and paste them back to the original server locations.

Once recovery has been completed, you must cleanup and remove your disk connections. 

• Close any Explorer windows open to the recovery disk volumes.
• From the Disk Management applet, right-click the disk name and select Offline.
• From the iSCSI Initiator applet, select the connected disk(s) and click Disconnect.
  If you receive an error when disconnecting the volume within the iSCSI Initiator applet, try again after stopping iSCSI on the Appliance or Vault as described in the last step below.
• Also remove any entries referencing the Appliance or iSCSI LUN’s from the Discovery and Favorites.
• From the Appliance or Vault, click Stop iSCSI from the iSCSI menu pane or Protected System details page.

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• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
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