Overview
BrightGauge is a business intelligence and reporting platform for MSPs that pulls together data from key systems like PSAs, RMMs, BCDRs, and security platforms into a unified dashboard. Through the integration between BrightGauge and x360Recover, MSPs can clearly track key metrics, including backup statuses, available storage, client and protected system health, and other relevant data.
The integration of x360Recover and BrightGauge – both ConnectWise solutions – occurs in the ConnectWise Asio platform and delivers the following:
- Real-time backup dashboards: The integration pulls backup performance metrics from x360Recover into BrightGauge in real-time, allowing MSPs to create live dashboards that display which backups are successful, which have failed, and which systems are at risk – all at a glance.
- Custom reporting: With x360Recover data available in BrightGauge, MSPs can build custom reports that align with specific SLAs or client expectations. Whether it’s daily backup summaries, weekly health checks, or monthly executive reports, everything can be tailored and automated.
- Client-facing insights: This integration helps MSPs demonstrate value by sharing professional, data-driven visuals that highlight backup reliability and overall performance, making them ideal for quarterly business reviews (QBRs), compliance audits, or building client trust through transparency.
- Operational awareness: Internally, teams get a single pane of glass for tracking backup success rates, spotting trends, and quickly identifying problem areas, reducing the time spent jumping between platforms or reading through logs.
Prerequisites
Important: Verify that your BrightGauge account has enough available integrations (datasources) before configuring a new integration with x360Recover. Limits vary depending on your plan with ConnectWise. You can check how many integrations you have available by navigating to Data > Datasources.
To connect to an Asio integration for BrightGauge, you must first meet the following requirements:
- ConnectWise SSO must be enabled. Contact BrightGauge Support to get your account enabled with ConnectWise SSO. To see if your BrightGauge has ConnectWise SSO enabled, check in your account settings. For more information, see the BrightGauge SSO FAQs documentation.
- Asio must be provisioned to your account with all appropriate entitlements required for this feature set. To provision Asio yourself, see the Asio Self Service in Home documentation. You must have BrightGauge product entitlements.
Note: If you do not have Asio provisioned yet or need help with BrightGauge entitlements, please contact licensing@connectwise.com.
Visit https://docs.connectwise.com/BrightGauge/040/029/Connect_to_Axcient_x360Recover_for_BrightGauge_in_Asio for a demo on how to set up.
Generate the Axcient API Key
Before setting up your Axcient x360Recover integration in Asio, complete the following steps to generate your Axcient API key:
Navigate to the Axcient x360Portal (https://partner.axcient.com) and log in.
In the left navigation panel, go to Settings > API Keys.
Complete the What Would You Like To Name This API Key? field.
Select the License Agreement checkbox, then click Generate API Key.
Click Copy to copy the key to use in your Asio integration below.
Note: This is the only time your API key is viewable. Store it in a safe place for future reference.
Set Up the Axcient x360Recover Integration
To connect Axcient x360Recover for BrightGauge, complete the following steps:
Log in to your Asio account.
In the left navigation panel, go to Integrations > Asio Integrations.
In the Explore Integrations pod, search for Axcient x360Recover for BrightGauge.
On the Axcient x360Recover for BrightGauge tile, click the kebab (⁝) icon, then select Integrate to open the setup wizard.
Enter the API Key from Axcient.
After entering the API key, click the Test Connection button.
When complete, the connection state pill changes from Not Checked to Connected and a Connection established successfully message displays.
Click the Save and Proceed button.
On the last screen, click the Complete Setup button to finish the process and exit the setup wizard. The Axcient x360Recover integration now shows a green Active pill.
Next, log in to your BrightGauge account.
Navigate to Data > Datasources in the top right corner.
Click the Asio Integrations tab. See Axcient x360Recover listed to verify your integration is complete. You now have access to all the out-of-the-box metrics for the Axcient x360Recover for BrightGauge integration.
Important: You can only make changes to an integration (datasource) configuration in Asio. If you click the datasource thumbnail from within BrightGauge, you are redirected to Asio.
Tip: If you make an error or need to change any details of the integration, repeat the above process to return to the setup wizard in Asio and edit the fields as needed.
Using BrightGauge Defaults (Dashboards, Gauges, etc)
The Axcient x360Recover for BrightGauge integration empowers you to visualize data pertaining to devices, vaults, appliances, jobs, and clients. It gives insights about the protected systems, backup jobs statuses, health statuses of vaults, appliances, and more, along with storage and autoverify activity details, all available in the Axcient x360Recover Summary dashboard.
Learn more about using BrightGauge including Default Dashboard, Default Gauges, and Default Datasets as well as answers to some FAQs here:
SUPPORT | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Have you tried our Support chat for quick questions?
- Free certification courses are available in the Axcient x360Portal under Training
- Subscribe to Axcient Status page for updates and scheduled maintenance
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