Which file types can I back up? - x360Sync

Written By Tami Sutcliffe (Super Administrator)

Updated at July 27th, 2021

x360Sync allows administrators and end users to back up personal files and folders that exist on registered Windows and Mac machines.

What File Types Can I Back Up?

The Backups feature is designed to back up and restore important personal files, including Microsoft Office content, pictures, PDFs, and so forth. These files are typically stored in a user directory or a home folder.


Windows Directory: C:\Users\<user>\Desktop\MyFiles

Mac Directory: /Users/<user>/Desktop/MyFiles

Which file types should I avoid backing up?

The Backups feature is not designed to back up or restore entire operating systems or applications; backing up directories that contain application folders, system files, or temporary files will unnecessarily cause high CPU usage, and could affect the syncing process.


Windows Directory: C:\Program Files or C:\Documents and Settings

Mac Directory: /Users/<user>/Library

How do I monitor the backup process on a user's machine?

Because local desktop clients handle both the sync and backup process, you can monitor and troubleshoot backup issues the same way you monitor sync issues. For example:

SUPPORT  | 720-204-4500 | 800-352-0248

  • To learn more about any of our Axcient products,  sign up for free one-on-one training.
  • Please contact your Partner Success Manager or Support if you have specific technical questions.
  • Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.