How to collect desktop client dump files - x360Sync

Written By Tami Sutcliffe (Super Administrator)

Updated at July 28th, 2021

To collect desktop client dump files:

  1. In Windows Explorer, navigate to C:\Windows\Temp
  2. Collect the Agent.dmp file.

To collect desktop client service dump files:

  1. In Windows Explorer, navigate to C:\Windows\SysWOW64.
  2. Double click to launch taskmgr.
  3. In the Process tab, right-click agent_service.exe *32 and select Create Dump File.
  4. You will find the agent_service.DMP dump file in the following location:
    C:\Users\[Computer Name]\App Data\Local\Temp

    Note: You might have to type or copy the C:\Users\[Computer Name]\App Data\Local\Temp path into Windows Explorer.

To collect desktop client gui dump files:

  1. In Windows Explorer, navigate to C:\Windows\SysWOW64.
  2. Double click to launch taskmgr.
  3. In the Process tab, right-click agent_gui.exe *32 and select Create Dump File.
  4. You will find the agent_gui.DMP dump file in the following location:
    C:\Users\[Computer Name]\App Data\Local\Temp

    Note: You might have to type or copy the C:\Users\[Computer Name]\App Data\Local\Temp path into Windows Explorer.


 


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