Recovery Center live mode

Use live mode with Recovery Center 1.10.0 for x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at May 8th, 2023

Introducing:  Live mode for recovery operations 

Recovery Center 1.10.0 and newer now supports Live mode for recovery operations. 

What is Live mode?  

Selecting Live mode during a recovery with Recovery Center alerts the system that you are performing a production recovery operation (and not simply a test.)


How does Live mode work?

On the appliance or vault, when a Live Mode recovery is started, the selected snapshot is marked as Persistent (to elevate it above test mode.)

Persistent snapshots are immune to deletion via manual or automatic snapshot cleanup processes. This is to ensure that data from the recovery is not inadvertently deleted.

When running a virtual machine on an appliance, vault, or Virtual Office, the persistent snapshot clone is effectively the “live” system and the location where all changed data is written. Typically, when you are done with virtual recovery, you shut down the virtual machine then recover back to the customer environment using the persistent snapshot (which has all of the data, up to the moment the machine was shut down.)


Ensure backups continue while virtualizing

When you fail over a protected system to a virtual machine, you must ensure that backups continue.

Even though both the “live” machine and the backup are now located on the same physical host (the backup server,) you must continue to generate new backup recovery points if further data incidents occur. (Users may inadvertently delete files, crypto malware may infect your system, etc.)

  • For appliance protected systems virtualized on the local appliance: Backups will automatically continue, since the virtual machine is on the same LAN as the original and the backup server should be reachable on the LAN.
     
  • For Direct-to-Cloud (D2C) cloud protected systems on Axcient-hosted vaults running in Virtual Office: Backups will continue automatically, as Virtual Office is configured to allow routing to the public FQDN address of the vault the agent is already configured for.
     
  • For Direct-to-Cloud (D2C) cloud protected systems on self-hosted private vaults:  It is up to you to (a) configure the proper loopback NAT and firewall rules allowing vault access via public FQDN from inside the datacenter LAN and/or (b) ensure that the proper DNS entries exist to allow correct identification of the IP address of the vault.
     
  • For appliance protected systems running in Virtual Office: You must manually convert the agent to Direct-to-Cloud mode for backups to continue while virtualized in the cloud.  (Presumably, the appliance has been lost, forcing you to virtualize in the cloud.)

Local cache cannot be used with Live Mode recovery

Local cache relies on a hash file which exists on the selected recovery snapshot (containing an index of the local cache block data to designate the virtual disk data to be recovered.)

Live mode contains a hash file which is frozen in the original data state.  In Live Mode recovery, the data in the snapshot is read/write and all changes are written into the Live Mode persistent snapshot clone.  There is no mechanism for updating the hash file within the persistent snapshot with new data changes. 

It is imperative that backups (while virtualized) continue to be performed while running as a virtual machine in the cloud.

Each backup will update the hash file (in the new backup) to allow correct indexing into the local cache.

Even though the local cache itself cannot be updated while virtualized in the cloud, the updates to the hash file in the backup will ensure that the recovery data is properly reconstructed.

Note:  If you are virtualizing a Direct-to-Cloud system with local cache in Virtual Office (or using a self-hosted vault), the local cache will become stale as changes are made to the system that cannot be sent to the cache. However, during recovery, the local cache may remain relevant because

  • Data that has not changed while running in the cloud will still be present in the cache and available to accelerate recovery. 
  • Data that has changed in the cloud while virtualized and was not written to the cache will simply be fetched over the internet from the vault during recovery.

Use cases: Recovery Center Live Mode

File and Folder recovery Solution
Case #1
I temporarily ran a protected system in Virtual Office in Live mode.  

Now, my original protected system has been repaired at the client location. 

I know specifically which files and folders I need to update from the Virtual Office machine (those that my users have changed in the brief time it was running within the cloud.)

Run a file and folder recovery job using Recovery Center in Live mode.

  • Select the original snapshot that was virtualized in Virtual Office.
  • In Live mode, local cache is disabled so the job will connect and retrieve data directly from the vault over the internet.
  • Copy the required files from the Live mode snapshot.
  • When finished, stop and delete the File and Folder recovery job in Recovery Center.
Case #2  
I’ve completed a recovery using local cache back to my client location, with the most recent backup of a system previously running in Virtual Office. 

There are a small number of important files and folders in the Live mode persistent snapshot that contain data newer than the most recent backup that I would like to recover.

Run a file and folder recovery job using Recovery Center in Live mode.

  • Select the original snapshot that was virtualized in Virtual Office.
  • In Live mode, local cache is disabled so the job will connect and retrieve data directly from the vault over the internet.
  • Copy the required files from the Live mode snapshot.
  • When finished, stop and delete the File and Folder recovery job in Recovery Center.
Direct recovery from an appliance    Solution
Because an appliance is located directly on the LAN, local cache does not need to accelerate recovery operations when using Recovery Center.

Case #1  
I have repaired my damaged Hyper-V host and I wish to fail back one or more virtual machines currently running on my appliance.
  • Stop the running virtual machine(s) on the appliance.
  • Install and launch Recovery Center on the Hyper-V host.
  • Run a Virtualize (Hyper-V) job in Live mode and select the original snapshot used to virtualize the protected system on the appliance.
  • After Recovery Center has booted the protected system on the Hyper-V host, start a ‘Move’ operation. This will move both the virtual machine definition and its disks onto physical storage within the host.
Case #2  
I have repaired my damaged VMware host and I wish to fail back one or more virtual machines currently running on my appliance.

Recovery Center does not yet support instant virtualization with VMware ESXi.  

See How to perform VMware Recovery for details on using native appliance features to fail back to Vmware.

 


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