Restore Email and Folders Using Smart Search

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Search option on the left-side menu or click on the Search bar atop the screen

Step 3 - Use the search options to identify the desired data to restore

Set Object Type to Email.

If you are searching for data related to a specific user, set the Account (user/site/drive) filter to the user you want to restore from.  NOTE:  This field is case sensitive!

For precise topic-based searches, enter specific search keyword into the “Keyword” field. The “Keyword” field is not case sensitive. Keyword search is performed across multiple fields, so objects whose name, title, description, contents and other supported fields contain the keyword are returned in search results. This field supports the following types of searches: 

• Search by term(s): When multiple terms are entered, search results that match any of the terms are returned. For example, when you put notice letter into the Keyword field, search results that contain either the notice or letter term are returned.

• Search by exact phrase: Put the search terms in a deliberate order and wrap them with quotation marks to form a phrase. Search results that contain the exact phrase are returned. For example, when you put “notice letter” into the Keyword field as a search phrase, only search results that contain the exact letter notice phrase are returned. The more specific you can be, the more accurate the results.

• Wildcard search: When you want to search by a part of a term you can use wildcards at the beginning or the end of your keyword.

• You can also use logical operators like AND and OR to combine search terms.  Using AND will only return files that match all terms.  Using OR will return files matching either terms.

Other filtering capabilities available for Email are: 

• From (Sender) – the search results will show emails whose sender email address matches the field value. 
• To (Recipient) - the search results will show emails whose recipient email address (can be one of many) matches the field value.
• Subject – the search results will show emails whose subject contains the search term or phrase entered in the field. 
• Body Text – the search results will show emails whose body text contains the search term or phrase entered in the field. 
• Attachment Name – the search results will show emails whose attachment file name (one of multiple) contains the search term or phrase entered in the field. 
• Backup Date – the search results will show emails that were included in the backups before the date you select in the field.
• Date Sent/Received (From / To) - the search results will show emails that were sent within the specified period.

For more search tips and best practices please see Search data - x360Cloud

Searching for Folders

x360Cloud is backing folder structure with an ability to restore it as of specified point in time. 

To search for Mailbox folders, first make sure “Email” is selected as an “Object Type”, then switch to search for “Email Folders” via the radio button in the Email-specific filters section:

Type in folder name or it’s fragment into the “Keyword” field to get matching folder options. This folder search can be done by term(s) or by a phrase:

Please also check the Folder search best practices. 

Note: Email Folders search option may not be available for some of the older x360Cloud organizations, it will be added in one of future releases. To work that around, please use the collections: keyword as shown below.

Step 4 - Select Messages to Restore

Once you have identified the messages you would like to restore, select them to include them in the restore data set.  You can select individual messages by clicking the check box to the left of the message name. You can select all messages on a page by clicking the check mark at the top of the file view window.

Step 5 - Initiate the Restore

When you have finished selecting messages, click the 'Restore selected' button in the top right of the page.  This will open the Restore Options window.

In the 'Restore to User' field, enter the first part of the email address of the user you would like to receive the restored data. It make take a few moments for the user to be found. Once the user is found, click on them to populate the field.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new top-level (like Inbox, for instance) folder in the target users mailbox. x360Cloud does not currently support restoring to existing folders. The data will be restored to this target with the original folder structure from the source mailbox.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

After you have filled both fields, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox to locate the restored items.

Mail restores will always place the target folder on top level (like Inbox, Sent etc.) of the target user's mailbox.

Restore Email and Folders Using The Browser

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Browser option on the left-side menu and click on Microsoft 365 Users

Select the user from the list that you would like to restore from:

After a user is selected, click on the Mailbox tab to switch from the default OneDrive to the Mailbox browser:

Please note that Mailbox browser may not be available for some of the older x360Cloud organizations, for which Mail Folder Search and Mailbox Browsing features will be added in one of future releases. 

Step 3 - Use the Browser to Identify Files and Folders to Restore

The browser will present a folder tree structure that you can interact with to locate specific files and folders.

Clicking on the folder icon will expand the contents of the folder if it contains subfolders.  Otherwise, it will just select the folder and show you the file contents in the view window to the right.

Filtering Your Search Results

The browser has two options for filtering your search results:  Selecting a point in time and running a search on the currently selected folder.

Select Point In Time

This option will allow you to only show messages and folders that were backed up after the selected date and time.

Click on the calendar icon to select the date.  You can also type the date in manually.

Use the Time box to select the time of day.  This is broken down in 30 minute increments.

When ready, click the Update button to apply the filter to the browser.

NOTE:  If you select a point in time before any backups were done for this user, you will not be able to use this feature.  The update button will be greyed out and any selections in date or time will do nothing.

Search Current Folder

You may need to locate a specific message within a folder that has many hundreds or thousands of items. 

Instead of scrolling through pages of results, you can perform a search on the contents of the currently selected folder in the browser.

Example:  This folder has two messages in it, but we only need one.

Enter the keywords or file names in the "Search this folder" field and click the Search button to filter down the results to locate only the needed messages.

NOTE:  This search field works the same as the smart search.  Use quotes to search for specific terms.

Step 4 - Select Messages to Restore

Once you have identified the messages you would like to restore, select them to include them in the restore data set.  You can select individual messages by clicking the check box to the left of the message name. You can select all messages on a page by clicking the check mark at the top of the file view window. 

Clicking the Select All button at the top right will select all messages in the current folder.  This selects MESSAGES ONLY. It DOES NOT select any subfolders.

To select all messages AND folders, click the box next to the folder in the tree view on the left.  The icon will change to show if everything is selected, or if only part of the folder's contents are selected.  

All contents selected.Only part of the contents selected.

Step 5 - Initiate the Restore

When you have finished selecting messages, click the 'Restore selected' button in the top right of the page.  This will open the Restore Options window.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new top-level (like Inbox, for instance) folder in the target users mailbox. x360Cloud does not currently support restoring to existing folders. The data will be restored to this target with the original folder structure from the source mailbox.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

After you have filled both fields, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox to locate the restored items.

Mail restores will always place the target folder on top level (like Inbox, Sent etc.) of the target user's mailbox.

Full User Email Restore

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Accounts option on the left-side menu and click on Microsoft 365 Users

Select the user from the list that you would like to restore.

Step 3 - Initiate the Restore

After you click on the desired user, a details window will come up on the right.  Click the 'Restore user' button to initiate the restore process.

The restore options window will be displayed.  This is where you will specify the date to restore from, the services to restore and the target user and folder for the restored data to go to.

Use the 'Backup Date' field to select the date you would like to restore from.  The restored data set will contain all objects backed up prior to the selected date.

Under 'Which services do you want to restore?' check the box for 'Restore Microsoft 365 Mail'.

In the 'Restore to User' field, enter the first part of the email address of the user you would like to receive the restored data. It make take a few moments for the user to be found. Once the user is found, click on them to populate the field.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new top-level (like Inbox, for instance) folder in the target users mailbox. x360Cloud does not currently support restoring to existing folders. The data will be restored to this target with the original folder structure from the source mailbox.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

After you have filled both fields, click the 'Restore' button at the bottom of the window.

Step 4 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 5 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox to locate the restored items.

Mail restores will always place the target folder on top level (like Inbox, Sent etc.) of the target user's mailbox.

Restore Contacts Using Smart Search

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Search option on the left-side menu or click on the Search bar atop the screen

Step 3 - Use the search options to identify the desired data to restore

Set Object Type to Contact.

If you are searching for data related to a specific user, set the Account (user/site/drive) filter to the user you want to restore from.  NOTE:  This field is case sensitive!

For precise topic-based searches, enter specific search keyword into the “Keyword” field. The “Keyword” field is not case sensitive. Keyword search is performed across multiple fields, so objects whose name, title, description, contents and other supported fields contain the keyword are returned in search results. This field supports the following types of searches: 

• Search by term(s): When multiple terms are entered, search results that match any of the terms are returned. For example, when you put Jane John into the Keyword field, search results that contain either the Jane or John term are returned. 

• Search by exact phrase: Put the search terms in a deliberate order and wrap them with quotation marks to form a phrase. Search results that contain the exact phrase are returned. For example, when you put “Jane John” into the Keyword field as a search phrase, only search results that contain the exact Jane John phrase are returned. The more specific you can be, the more accurate the results. 

• Wildcard search: When you want to search by a part of a term you can use wildcards at the beginning or the end of your keyword.

• You can also use logical operators like AND and OR to combine search terms.  Using AND will only return files that match all terms.  Using OR will return files matching either terms.

Other filtering capabilities available for Contacts are: 

• Contact Name - the search results will show contacts whose name contains the search term or phrase entered in the field.
• Email Address - the search results will show contacts whose email address matches the field value.
• Company Name - the search results will show contacts whose Company name contains the field value.
• Phone Number - the search results will show contacts whose phone number (one of multiple) matches the field value.
• Job Title - the search results will show contacts whose job title matches the field value.
• Contact Note - the search results will show contacts whose description contains the field value.
• Last Modified - the search results will show contacts that were last modified in the source system within the specified period.
• Backup Date – the search results will show contacts that were included in the backups before the date you select in the field.
• Search through all historical versions of objects – enabling this setting will search through all historical versions of objects and will result in duplicate objects in results. Otherwise, search is performed only through the most recent versions of objects or through the versions matching the "Backup Date" filter, if it is applied.

For more search tips and best practices please see Search data - x360Cloud

Step 4 - Select Contacts to Restore

Once you have identified the contacts you would like to restore, select them to include them in the restore data set. You can select individual contacts by clicking the check box to the left of the file name. You can select all contacts on a page by clicking the check mark above at the top of the far left column. You can also click the 'Select all' button at the top right to select all contacts returned by your search.

Step 5 - Initiate the Restore

When you have finished selecting contacts, click the 'Restore selected' button in the top right of the page. This will open the Restore Options window.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new Contacts folder in the target users mailbox. x360Cloud does not currently support restoring to existing folders.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

After you have filled both fields, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox to locate the restored items.

Full User Contact Restore

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Accounts option on the left-side menu and click on Microsoft 365 Users

Step 3 - Initiate the Restore

After you click on the desired user, a details window will come up on the right.  Click the 'Restore user' button to initiate the restore process.

The restore options window will be displayed.  This is where you will specify the date to restore from, the services to restore and the target user and folder for the restored data to go to.

Use the 'Backup Date' field to select the date you would like to restore from.  The restored data set will contain all objects backed up prior to the selected date.

Under 'Which services do you want to restore?' check the box for 'Restore Microsoft 365 Contacts'.

In the 'Restore to User' field, enter the first part of the email address of the user you would like to receive the restored data. It make take a few moments for the user to be found. Once the user is found, click on them to populate the field.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new Contacts folder in the target users mailbox. x360Cloud does not currently support restoring to existing folders.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

Other restore options:

Restore event attendees and send them invitation:  This option only applies to calendar restores. It will add event attendees to restored calendar events and send out invitations to each attendee for the event.

Exclude objects that were deleted in the user mailbox and OneDrive: This option only applies to OneDrive and Mail restores. It allows to choose whether deleted data should be included in the restore. 

After you have filled both fields, click the 'Restore' button at the bottom of the window.

Step 4 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 5 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox to locate the restored items.

Restore Calendar Events Using Smart Search

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Search option on the left-side menu or click on the Search bar atop the screen

Step 3 - Use the search options to identify the desired data to restore

Set Object Type to Event.

If you are searching for data related to a specific user, set the Account (user/site/drive) filter to the user you want to restore from.  NOTE:  This field is case sensitive!

For precise topic-based searches, enter specific search keyword into the “Keyword” field. The “Keyword” field is not case sensitive. Keyword search is performed across multiple fields, so objects whose name, title, description, contents and other supported fields contain the keyword are returned in search results. This field supports the following types of searches: 

• Search by term(s): When multiple terms are entered, search results that match any of the terms are returned. For example, when you put room hall into the Keyword field, search results that contain either the room or hall term are returned. 

• Search by exact phrase: Put the search terms in a deliberate order and wrap them with quotation marks to form a phrase. Search results that contain the exact phrase are returned. For example, when you put “in the red” into the Keyword field as a search phrase, only search results that contain the exact inthe red phrase are returned. The more specific you can be, the more accurate the results.

• Wildcard search: When you want to search by a part of a term you can use wildcards at the beginning or the end of your keyword.

• You can also use logical operators like AND and OR to combine search terms.  Using AND will only return files that match all terms.  Using OR will return files matching either terms.

Other filtering capabilities available for Events are: 

• Event Title - the search results will show events whose title contains the search term or phrase entered in the field.
• Description Content - the search results will show events whose description content contains the field value.
• Event Location - the search results will show events whose location contains the field value, e.g. it can be “Microsoft Teams Meeting”.
• Last Modified - the search results will show events that were last modified in the source system within the specified period
• Backup Date – the search results will show events that were included in the backups before the date you select in the field.
• Search through all historical versions of objects – enabling this setting will search through all historical versions of objects and will result in duplicate objects in results. Otherwise, search is performed only through the most recent versions of objects or through the versions matching the "Backup Date" filter, if it is applied.

For more search tips and best practices please see Search data - x360Cloud

Step 4 - Select Events to Restore

Once you have identified the events you would like to restore, select them to include them in the restore data set. You can select individual events by clicking the check box to the left of the file name. You can select all events on a page by clicking the check mark above at the top of the far left column. You can also click the 'Select all' button at the top right to select all events returned by your search.

Step 5 - Initiate the Restore

When you have finished selecting events, click the 'Restore selected' button in the top right of the page. This will open the Restore Options window.

In the 'Restore to User' field, enter the first part of the email address of the user you would like to receive the restored data. It make take a few moments for the user to be found. Once the user is found, click on them to populate the field.

Restore event attendees and send them invitation:  This option will add event attendees to restored calendar events and send out invitations to each attendee for the event as if the restored event has just been created. It is unchecked by default, as people can get confused by receiving invitations to events passed long ago, especially when there are dozens of them. Please use this option with care.

In the 'Name of the Restore Folder' field, enter the name of the target Calendar you would like the restored data to be placed. This will be a new Calendar in the target users mailbox. x360Cloud does not currently support restoring to existing Calendars.

If a Calendar with the same name already exists, the restore will create a new Calendar with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

After you have filled both fields, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox and check for a new Calendar whose name you set as the 'Name of the Restore Folder' during restore initiation.

Full User Calendar Events Restore

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Accounts option on the left-side menu and click on Microsoft 365 Users

Step 3 - Initiate the Restore

After you click on the desired user, a details window will come up on the right.  Click the 'Restore user' button to initiate the restore process.

The restore options window will be displayed.  This is where you will specify the date to restore from, the services to restore and the target user and folder for the restored data to go to.

Use the 'Backup Date' field to select the date you would like to restore from.  The restored data set will contain all objects backed up prior to the selected date.

Under 'Which services do you want to restore?' check the box for 'Restore Microsoft 365 Calendars'.

In the 'Restore to User' field, enter the first part of the email address of the user you would like to receive the restored data. It make take a few moments for the user to be found. Once the user is found, click on them to populate the field.

Restore event attendees and send them invitation:  This option will add event attendees to restored calendar events and send out invitations to each attendee for the event as if the restored event has just been created. It is unchecked by default, as people can get confused by receiving invitations to events passed long ago, especially when there are dozens of them. Please use this option with care.

Exclude objects that were deleted in the user mailbox and OneDrive: This option only applies to OneDrive and Mail restores. It allows to choose whether deleted data should be included in the restore. 

In the 'Name of the Restore Folder' field, enter the name of the target Calendar you would like the restored data to be placed. This will be a new Calendar in the target users mailbox. x360Cloud does not currently support restoring to existing Calendars.

If a Calendar with the same name already exists, the restore will create a new Calendar with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 4 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 5 - Locate the Restored Files

When the restore is complete, login to the target user's mailbox and check for a new Calendar whose name you set as the 'Name of the Restore Folder' during restore initiation.

Restore OneDrive Files and Folders Using Smart Search

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Search option on the left-side menu or click on the Search bar atop the screen

Step 3 - Use the search options to identify the desired data to restore

Set Object Type to File.

If you are searching for data related to a specific user, set the Account (user/site/drive) filter to the user you want to restore from.  NOTE:  This field is case sensitive!

For precise topic-based searches, enter specific search keyword into the “Keyword” field. The “Keyword” field is not case sensitive. Keyword search is performed across multiple fields, so objects whose name, title, description, contents and other supported fields contain the keyword are returned in search results. This field supports the following types of searches: 

• Search by term(s): When multiple terms are entered, search results that match any of the terms are returned. For example, when you put file object into the Keyword field, search results that contain either the file or object term are returned. 

• Search by exact phrase: Put the search terms in a deliberate order and wrap them with quotation marks to form a phrase. Search results that contain the exact phrase are returned. For example, when you put “test file” into the Keyword field as a search phrase, only search results that contain the exact test file phrase are returned. The more specific you can be, the more accurate the results.

• Wildcard search: When you want to search by a part of a term you can use wildcards at the beginning or the end of your keyword.

• You can also use logical operators like AND and OR to combine search terms.  Using AND will only return files that match all terms.  Using OR will return files matching either terms.

When searching by a Keyword, search is performed by multiple file fields, so files whose name, title, description, contents and other supported fields contain the keyword are returned in search results.

To search by file contents exclusively, use “File Content” field:

Note: Search by file content is supported for files smaller than 10 MB. 

The following file formats are supported:

Other filtering capabilities available for Files are: 

• Full File Name – the search results will show files whose name matches the full file name entered in the field. Be sure to enter file name with an extension to this field.
• Author Name – the search results will show files whose author name contains the field value. 
• Last Modified - the search results will show files that were last modified in the source system within the specified period
• Backup Date – the search results will show files that were included in the backups before the date you select in the field.
• Search through all historical versions of objects – enabling this setting will search through all historical versions of objects and will result in duplicate objects in results. Otherwise, search is performed only through the most recent versions of objects or through the versions matching the "Backup Date" filter, if it is applied.

For more search tips and best practices please see Search data - x360Cloud

Searching for folders

x360Cloud is backing folder structure with an ability to restore it as of specified point in time. To get search through OneDrive folders, first make sure “File” is selected as an “Object Type”, then switch to search for “OneDrive Folders” via the radio button in the File-specific filters section:

Please also check the Folder search best practices. 

Step 4 - Select Files to Restore

Once you have identified the files you would like to restore, select them to include them in the restore data set.  You can select individual files by clicking the check box to the left of the file name.  You can select all files on a page by clicking the check mark above at the top of the far left column.  You can also click the 'Select all' button at the top right to select all files returned by your search.

Step 5 - Initiate the Restore

When you have finished selecting files, click the 'Restore selected' button in the top right of the page. This will open the Restore Options window.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new folder in the target users OneDrive. x360Cloud does not currently support restoring to existing folders.    The data will be restored to this target with the original folder structure from the source OneDrive.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

Other restore options:

Restore sharing permissions:  Selecting this option will restore all permissions set on the original file at the time the file was backed up.

Send email about restored permissions:  Selecting this option will send emails to all users that had permissions restored on the file.

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, connect to the target user's OneDrive to locate the restored items.

OneDrive restores will always place the target folder in the root directory of the target user's OneDrive.

Restore OneDrive Files and Folders Using The Browser

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Browser option on the left-side menu and click Microsoft 365 Users

Select the user from the list that you would like to restore from to open the OneDrive browser. 

Step 3 - Use the Browser to identify the desired data to restore

The browser will present a folder tree structure that you can interact with to locate specific files and folders.

Clicking on the folder icon will expand the contents of the folder if it contains subfolders.  Otherwise, it will just select the folder and show you the file contents in the view window to the right.

Filtering Your Search Results

The browser has two options for filtering your search results:  Selecting a point in time and running a search on the currently selected folder.

Select Point In Time

This option will allow you to only show messages and folders that were backed up after the selected date and time.

Click on the calendar icon to select the date.  You can also type the date in manually.

Use the Time box to select the time of day.  This is broken down in 30 minute increments.

When ready, click the Update button to apply the filter to the browser.

NOTE:  If you select a point in time before any backups were done for this user, you will not be able to use this feature.  The update button will be greyed out and any selections in date or time will do nothing.

Search Current Folder

You may need to locate a specific file within a folder that has many hundreds or thousands of files. 

Instead of scrolling through pages of results, you can perform a search on the contents of the currently selected folder in the browser.

Example:  This folder has several files in it, but we only need one.

Enter the keywords or file names in the "Search this folder" field and click the Search button to filter down the results to locate only the needed files.

NOTE:  This search field works the same as the smart search.  Use quotes to search for specific terms.

Step 4 - Select Files to Restore

Once you have identified the files you would like to restore, select them to include them in the restore data set.  You can select indivitual files by clicking the check box to the left of the file name.  You can select all files on a page by clicking the check mark at the top of the file view window. 

Clicking the Select All button at the top right will select all files in the current folder.  This selects FILES ONLY.  It DOES NOT select any subfolders.

To select all files AND folders, click the box next to the folder in the tree view on the left.  The icon will change to show if everything is selected, or if only part of the folder's contents are selected.

All contents selected.

Only part of the contents selected.

Step 5 - Initiate the Restore

When you have finished selecting files, click the 'Restore selected' button in the top right of the page. This will open the Restore Options window.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new folder in the target users OneDrive. x360Cloud does not currently support restoring to existing folders.    The data will be restored to this target with the original folder structure from the source OneDrive.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

Other restore options:

Restore sharing permissions:  Selecting this option will restore all permissions set on the original file at the time the file was backed up.

Send email about restored permissions:  Selecting this option will send emails to all users that had permissions restored on the file.

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, connect to the target user's OneDrive to locate the restored items.

OneDrive restores will always place the target folder in the root directory of the target user's OneDrive.

OneDrive Full User Restore

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Accounts option on the left-side menu and click on Microsoft 365 Users

Step 3 - Initiate the Restore

After you click on the desired user, a details window will come up on the right.  Click the 'Restore user' button to initiate the restore process.

The restore options window will be displayed.  This is where you will specify the date to restore from, the services to restore and the target user and folder for the restored data to go to.

In the 'Restore to User' field, enter the first part of the email address of the user you would like to receive the restored data. It make take a few moments for the user to be found. Once the user is found, click on them to populate the field.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new folder in the target users OneDrive. x360Cloud does not currently support restoring to existing folders.    The data will be restored to this target with the original folder structure from the source OneDrive.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore. Restores DO NOT overwrite any data on the target system.

Other restore options:

Restore event attendees and send them invitation:  This option only applies to calendar restores.  It will add event attendees to restored calendar events and send out invitations to each attendee for the event.

Exclude objects that were deleted in the user mailbox and OneDrive: This feature allows to choose whether deleted data should be included in the restore. By default, deleted data is excluded. If you prefer to include it, simply uncheck the exclusion option before initiating the restore.

When used in conjunction with the 'Backup Date' filter, this setting applies logically: only data deleted prior to the selected backup date will be considered. Applying the backup date filter ensures that data is restored exactly as it existed and was backed up at that point in time. Any changes — additions, updates, or deletions — made after the specified date will be excluded. 

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 4 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 5 - Locate the Restored Files

When the restore is complete, connect to the target user's OneDrive to locate the restored items.

OneDrive restores will always place the target folder in the root directory of the target user's OneDrive.

Restore SharePoint Files and Folders Using Smart Search

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Search option on the left-side menu or click on the Search bar atop the screen

Step 3 - Use the search options to identify the desired data to restore

Set Object Type to File.

If you are searching for data related to a specific user, set the Account (user/site/drive) filter to the user you want to restore from.  NOTE:  This field is case sensitive!

For precise topic-based searches, enter specific search keyword into the “Keyword” field. The “Keyword” field is not case sensitive. Keyword search is performed across multiple fields, so objects whose name, title, description, contents and other supported fields contain the keyword are returned in search results. This field supports the following types of searches: 

• Search by term(s): When multiple terms are entered, search results that match any of the terms are returned. For example, when you put book or document into the Keyword field, search results that contain either the book or document term are returned. 

• Search by exact phrase: Put the search terms in a deliberate order and wrap them with quotation marks to form a phrase. Search results that contain the exact phrase are returned. For example, when you put “This is documents” into the Keyword field as a search phrase, only search results that contain the exact This is documents phrase are returned. The more specific you can be, the more accurate the results.

• Wildcard search: When you want to search by a part of a term you can use wildcards at the beginning or the end of your keyword.

• You can also use logical operators like AND and OR to combine search terms.  Using AND will only return files that match all terms.  Using OR will return files matching either terms.

When searching by a Keyword, search is performed by multiple file fields, so files whose name, title, description, contents and other supported fields contain the keyword are returned in search results.

To search by file contents exclusively, use “File Content” field:

Note: Search by file content is supported for files smaller than 10 MB. 

The following file formats are supported:

Other filtering capabilities available for Files are: 

• Full File Name – the search results will show files whose name matches the full file name entered in the field. Be sure to enter file name with an extension to this field.
• Author Name – the search results will show files whose author name contains the field value. 
• Last Modified - the search results will show files that were last modified in the source system within the specified period
• Backup Date – the search results will show files that were included in the backups before the date you select in the field.
• Search through all historical versions of objects – enabling this setting will search through all historical versions of objects and will result in duplicate objects in results. Otherwise, search is performed only through the most recent versions of objects or through the versions matching the "Backup Date" filter, if it is applied.

For more search tips and best practices please see Search data - x360Cloud

Searching for folders

x360Cloud is backing folder structure with an ability to restore it as of specified point in time. To get search through SharePoint folders, first make sure “File” is selected as an “Object Type”, then switch to search for “SharePoint Folders” via the radio button in the File-specific filters section.

Note: You may want to specify the SharePoint site you would like to search through in the “Account (user/site/drive)” selector to limit the search results to those backed up for the relevant site.

Please also check the Folder search best practices. 

Step 4 - Select Files to Restore

Once you have identified the files you would like to restore, select them to include them in the restore data set.  You can select individual files by clicking the check box to the left of the file name.  You can select all files on a page by clicking the check mark above at the top of the far left column.  You can also click the 'Select all' button at the top right to select all files returned by your search.

Step 5 - Initiate the Restore

When you have finished selecting files, click the 'Restore selected' button in the top right of the page. This will open the Restore Options window.

In the 'Name of the Restore Folder' field, enter the name of the target folder you would like the restored data to be placed. This will be a new folder in the root SharePoint site. x360Cloud does not currently support restoring to existing folders or specific SharePoint sites. The data will be restored to this target with the original folder structure from the source SharePoint site.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore.  Restores DO NOT overwrite any data on the target system.

Other restore options:

Restore sharing permissions:  Selecting this option will restore all permissions set on the original file at the time the file was backed up.

Send email about restored permissions:  Selecting this option will send emails to all users that had permissions restored on the file.

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, connect to the root SharePoint site to locate the restored items. The root site can be identified by looking at the URL of the site.  The root site will not have anything after sharepoint.com. Example: cfsupport.sharepoint.com

The Root SharePoint site URL can also be found in the restore status box (as shown above), or in the x360Cloud Organization Dashboard under Settings → Services

Restore SharePoint Files and Folders Using The Browser

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Browser option on the left-side menu and click SharePoint sites

Select the site from the list that you would like to restore from to open the SharePoint browser. 

Step 3 - Use the Browser to identify the desired data to restore

The browser will present a folder tree structure that you can interact with to locate specific files and folders.

Clicking on the folder icon will expand the contents of the folder if it contains subfolders.  Otherwise, it will just select the folder and show you the file contents in the view window to the right.

Filtering Your Search Results

The browser has two options for filtering your search results:  Selecting a point in time and running a search on the currently selected folder.

Select Point In Time

This option will allow you to only show messages and folders that were backed up after the selected date and time.

Click on the calendar icon to select the date.  You can also type the date in manually.

Use the Time box to select the time of day.  This is broken down in 30 minute increments.

When ready, click the Update button to apply the filter to the browser.

NOTE:  If you select a point in time before any backups were done for this user, you will not be able to use this feature.  The update button will be greyed out and any selections in date or time will do nothing.

Search Current Folder

You may need to locate a specific file within a folder that has many hundreds or thousands of files. 

Instead of scrolling through pages of results, you can perform a search on the contents of the currently selected folder in the browser.

Example:  This folder has several files in it, but we only need one.

Enter the keywords or file names in the "Search this folder" field and click the Search button to filter down the results to locate only the needed files.

NOTE:  This search field works the same as the smart search.  Use quotes to search for specific terms.

Step 4 - Select Files to Restore

Once you have identified the files you would like to restore, select them to include them in the restore data set.  You can select indivitual files by clicking the check box to the left of the file name.  You can select all files on a page by clicking the check mark at the top of the file view window. 

Clicking the Select All button at the top right will select all files in the current folder.  This selects FILES ONLY.  It DOES NOT select any subfolders.

To select all files AND folders, click the box next to the folder in the tree view on the left.  The icon will change to show if everything is selected, or if only part of the folder's contents are selected.

All contents selected.

Only part of the contents selected.

Step 5 - Initiate the Restore

When you have finished selecting files, click the 'Restore selected' button in the top right of the page. This will open the Restore Options window.

In the 'Name of the Restore Document Library' field, enter the name of the target folder you would like the restored data to be placed.  This will be a new folder in the root SharePoint site.  x360Cloud does not currently support restoring to existing folders or specific SharePoint sites.  The data will be restored to this target with the original folder structure from the source SharePoint site.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore.  Restores DO NOT overwrite any data on the target system.

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 6 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore.

Step 7 - Locate the Restored Files

When the restore is complete, connect to the root SharePoint site to locate the restored items. The root site can be identified by looking at the URL of the site.  The root site will not have anything after sharepoint.com. Example: cfsupport.sharepoint.com

The Root SharePoint site URL can also be found in the restore status box (as shown above), or in the x360Cloud Organization Dashboard under Settings → Services

SharePoint Full Site Restore

STEP 1: Log in to x360Cloud and select the organization for the restore

Step 2 - Select the Accounts option on the left-side menu and click on SharePoint sites

Step 3 - Initiate the Restore

After you click on the desired SharePoint site, a details window will come up on the right.  Click the 'Restore site' button to initiate the restore process.

The restore options window will be displayed.  This is where you will specify the date to restore from and the target folder for the restored data to go to.

In the 'Name of the Restore Document Library' field, enter the name of the target folder you would like the restored data to be placed.  This will be a new folder in the root SharePoint site.  x360Cloud does not currently support restoring to existing folders or specific SharePoint sites.  The data will be restored to this target with the original folder structure from the source SharePoint site.

If a folder with the same name already exists, the restore will create a new folder with the name provided + the timestamp of the restore.  Restores DO NOT overwrite any data on the target system.

Other restore options:

Backup date is optional.  If it is left blank, the restore will cover all objects backed up for the selected site. If you specify some backup date for the restore, it will include objects that were backed up before the date selected.

Exclude objects that were permanently deleted in the source system. This feature allows to choose whether deleted data should be included in the site restore. By default, deleted data is excluded. If you prefer to include it, simply uncheck the exclusion option before initiating the restore.

When used in conjunction with the 'Backup Date' filter, this setting applies logically: only data deleted prior to the selected backup date will be considered. Applying the backup date filter ensures that data is restored exactly as it existed and was backed up at that point in time. Any changes — additions, updates, or deletions — made after the specified date will be excluded from the restore. 

After you have selected the options you need, click the 'Restore' button at the bottom of the window.

Step 4 - Monitor the Restore's Progress

You can check the progress of the restore from the Organization Dashboard.

From the Organization Dashboard page, scroll down to the Recent Activity Report section.

Click on the Restore tab to show all recent restore jobs.

Here you can see a status report of the restore job.  It will show the time stamps of the restore, the type of restore, the target user, how many objects have been restored and the overall status of the job.  If the restore fails, there will be a Retry button on the right that will re-launch the restore and retry only the objects that failed. While the restore is in progress, you can click on Refresh button at top-right to track its activity.

Clicking on the Restore Status for the job will pull up a window showing the details of the restore including the root SharePoint site URL and the name of the restore folder.

Step 5 - Locate the Restored Files

When the restore is complete, connect to the root SharePoint site to locate the restored items. The root site can be identified by looking at the URL of the site.  The root site will not have anything after sharepoint.com. Example: cfsupport.sharepoint.com

The Root SharePoint site URL can also be found in the restore status box (as shown above), or in the x360Cloud Organization Dashboard under Settings → Services