JUNE 2024 - Technical Best Practices Newsletter

Written By Tami Sutcliffe (Super Administrator)

Updated at July 7th, 2024

Technical Best Practices Newsletter

June 2024 ----------------------------------------------------------- ARCHIVE |

The macOS agent is now available to all Axcient partners

Features include:

File and folder (mount) recovery via web browser and FTP
Backups for Direct-to-Cloud and appliance-based systems
Endpoint Manager support
Automated agent upgrades with no system reboot required for the agent

Install an agent (macOS) for x360Recover

Watch the macOS General Availability informational webinar

And - in case you missed it... we've also recently launched Linux protection for x360Recover!

Click here to see our Linux fact sheet

New! Public APIs

Ready to take advantage of x360Portal public APIs?

Product team call: Tuesday, June 25 - 1pm ET

Join a call with Axcient’s Product team and find about our Public APIs: how to get started, and what is on the roadmap leading to general availability

Other new features in Q2:

Optional system tray icon for protected systems was released with agent.2.41
Linux for RedHat/CentOS is now in general availability
The new recovery wizard for RMC is out to all partners. You can now do file and folder, VHD exports, and FTPS support
We've completed updates to the RMC dashboard, and we'll be adding AutoVerify results with BootVM screenshots

Coming up in Q3:

We'll be adding geo-redundancy for protected systems in North America. This allows you to include additional redundancy by replicating from one regional datacenter to another location.

Keep watching for more product news!

Changes in our Support email

Did you know...?

70% of cases submitted via our chat feature are resolved in less than 30 minutes?
Support cases opened via our web portal are resolved 23% faster than cases opened via email?

Based on those results (and your feedback), we will be removing the ability to open new support cases via email on June 30th. (Of course, you can still use email to communicate with Axcient Support Technicians once the case is opened - this change is strictly limited to submitting cases via email.)

How to use Axcient Support chat

Virtualization best practices - x360Recoverr

Planning ahead is the key to effective virtualization.

But what should you include in each recovery plan?

We've prepared some best practices to get you started, including how to use Virtual Office, Runbooks, and Remote Desktop Services (RDS).

Successful virtualization with x360Recover

Upcoming Axcient events

Thursday June 13 at 12 PM MT

Cloud Demo

Axcient's product expert, Doug Pruitt, hosts a 30-minute x360Cloud demo to highlight how Axcient does things differently.

Join here

MSP Xperience Lounge: Entrepreneur vs Intrapreneur - A CEO Panel

Wednesday June 26 - 200pm EST

Join us as we interview two CEOs who have achieved success through distinct career journeys. Luis Alvarez, an MSP who has thrived as an SMB business owner, and Rod Mathews, who has excelled in the corporate world. They'll share their valuable advice for mastering delegation, achieving growth, and lessons learned along the way.

Thursday June 27 at 1 PM CT

x360Recover Demo

Axcient Sales Engineer and Product Expert, Marcus Williams, is hosting a 1-hour x360Recover demonstration to highlight how Axcient does things differently.

Join here