It is important to note that limited support is available for deploying a x360Recover device as a virtual machine.
Axcient Support will provide support for x360Recover-specific problems only. Support for troubleshooting of performance, deployment, configuration, or other issues related to the hypervisor layer is not available.
x360Recover virtual machines are supported under the following requirements:
- VMware ESXi 5.5 or newer (other hypervisor platforms not supported)
- Intel CPU’s only
- Virtual machines must have CPU enabled passthrough of Intel VT
- 12GB RAM minimum
- 4 CPU cores minimum
- E1000 or VMXNET3 network adapter
- VMware Tools installed (Recommended)
Axcient does not perform rigorous testing of virtual deployments across a wide range of hypervisor major and minor releases. Issues encountered related to specific builds and releases of VMware are beyond the scope of Axcient Support troubleshooting and assistance.
Important
Axcient x360Recover does not recommend deploying a virtual appliance to the same hypervisor hosts or storage pools as your production servers, as this provides no redundancy between your production systems and backup platform. Be aware that deploying x360Recover as a virtual appliance may have performance limitations compared to deploying on bare metal.
For full instructions on how to deploy x360Recover as a virtual machine, click here.