Issue

Error: "Snapshot creation for the volume has failed" in aristos.log

Background

This is an internal Windows error, stating that it cannot complete the shadow copy process. 

The error "Snapshot Creation for Volumes Failed" is always based on a protected-system.

This error is from the Volume Shadow copy Service (VSS), a Windows service that supplies x360Recover with an image to send to the appliance. It is usually due to disk or permission issues, lack of resources during the time of the shadow copy attempt and antivirus blocking of the backup agent.

This error is indicative of a VSS failure.   

Potential solutions

1. Please verify that the Replibit directory is whitelisted with the firewall and with the antivirus software. (Some antivirus software will delete the agent files.)

2. Ensure (a) that C:\Program Files (x86)\Replibit contains .exe files and then (b) add the exclusions below:

• %systemroot%\system32\axcomsvc.exe
• %systemroot%\system32\axcom.exe
• The entire folder named C:\Program Files (x86)\Replibit
  • NOTE: Explicitly exclude the following files in C:\Program Files (x86)\Replibit
    • ManagementService.exe
    • UpdaterService.exe
    • agentservice.exe
    • efsvss*.exe (There are 6 files with a different version for each type of system)
    • uefi-check.exeFastDelta.exe

Note: If the directory C:\Program Files (x86)\Replibit does not contain .exe files, please re-install the backup agent.

• Do not delete or rename the Replibit folder since it contains a configuration file.

3. Have a look at the Event Viewer/Windows logs/Applications and System logs. 

• Filter by Error, Critical and Warning. 
• Look for the same date and time of the backup failure.

If you do not find the Windows issue that is creating this error:

1. Please open a support ticket and include "Running a RAT" in the description. 
2. Run the Analysis Tool from the appliance
3. Enter the support ticket number when prompted. 

We will then have a look and get back with you on what we find.

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