x360Cloud's Onboarding backup status message helps clarify when initial backups are normally completing their expected onboarding cycle.
x360Cloud's backup status reports differentiate between the initial backup (also known as the base image, when created for the first time) and regular incremental backups (which are covered by the ‘one successful backup per day’ SLA.)
Because initial backups can normally require lengthy amounts of time to complete (and can sometimes be throttled by third party source systems including Microsoft or Google), 'In Progress', 'Failed' or 'Partial' status messages for a container or an entire organization are not detailed enough to assist during initial backups.
The Onboarding backup status message is applied to accounts where at least one service (such as Calendar or OneDrive) is being initially backed up and helps prevent users from being distracted by false alarms related to initial backups.
A backup usually takes a few hours to complete, although the initial backup may take longer (up to 72 hours.)
Typically, backups do not take longer than 24 hours.
The time requirement depends on several factors:
- Amount of data
- Number of users in an organization
- Speed of the organization's internet
Backups run approximately every 6 - 8 hours on average.
If the backup of a single object (email, calendar event or contact) fails constantly during a 24 hour period, the backup status of the respective user account shows as Failed. This type of container backup failure then results in an organization backup status of Partial (even when other containers have backed up successfully.)
To improve backup health reporting in these situations, we're providing more control over the processing of failed objects - and the first step is awareness: You can now see a list of any failed objects causing backup failures.
- In x360Cloud v2.62.0, we've added an Object backup status tab to the Reports page.
Unable to back up Microsoft 365 user emails.
Your administrative user needs to implement the User Impersonation in Microsoft's Exchange Online.
How to configure Exchange Online Impersonation:
1. Log in as administrator at https://portal.microsoftonline.com/
2. Go to the "Exchange” Admin section.
3. In ‘Exchange admin center’ go to Permissions> Admin roles and choose Discovery Management
4. On the Discovery Management screen, the ‘ApplicationImpersonation’ role should be added (+ button), and the admin should be a member.
Microsoft 365 is inaccessible when x360Cloud attempts a backup.
Typically, Microsoft 365 service cannot be accessed because of
- A change in credentials
- Expiration of credentials
- A change in API access rights
- Office 365 connectivity issues
If Microsoft 365 cannot be accessed when an x360Cloud backup attempt begins, an automated alert is emailed.
These inaccessibility alerts are emailed to the
- x360Cloud administrator
- Anyone specified in the "Warnings & Notifications" section in organization settings; and the
- Associated partner (MSP/reseller), unless they have opted out of these emails in their settings.