How to set the "Raise alerts if no backup for ______ hours" setting

Written By Tami Sutcliffe (Super Administrator)

Updated at April 21st, 2022

This setting controls the frequency of alerts generated when backups are missed.

  • The default value for this setting is 0 (zero) hours which indicates that alerts should never be created when a backup is missed. 
  • Setting this value to 1 will cause an alert to be generated if a backup has been missed, and no successful backup has completed in at least 1 hour.
  • Increasing the value of this setting will suppress alert generation for missed backups by the specified number of hours. For example, if this setting is set to 3 hours, and a backup is missed on the first hour, then fails on the second hour but succeeds on the third hour, no alert will be raised.
  • This setting controls alert generation for both Email Alerting and ConnectWise ticket creation.


Successful and Failed backup alerts are not controlled by this setting.

Successful and Failed backup alerts will always be generated immediately after a successful or failed backup job completes.


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