Log in to an appliance via PuTTY


Written By Tami Sutcliffe (Super Administrator)

Updated at February 7th, 2023

x360Recover appliances are based on Linux, and they allow administrative logins to the appliance’s terminal via SSH.

Many different applications are available to login via SSH. 

  • One simple and free application is PuTTY.

Download PuTTY here: https://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

Log in to an x360Recover appliance using PuTTy

STEP 1. Run PuTTY and enter the IP address or FQDN of the device you wish to connect to. 

STEP 2. On the first access for a new device, PuTTY will exchange security keys with the device.

Click Yes to save the new key.  

Note: If the security keys ever change, you will receive a warning that the device may have been compromised.  (This warning is normal if you have just reinstalled a new version of x360Recover on the same device or connect to another device with the same IP address.) 

STEP 3. Once connected, you will receive a login prompt just like at the physical device console. 

STEP 4. Enter the username as root 

STEP 5. Enter the root password you configured when you first set up the appliance.

If your appliance was affected by the v 11.0.1 upgrade:

Please follow these additional steps:

STEP 6. After connecting with SSH, run this one-line command: 

rm /var/lib/mongodb/mongod.lock && systemctl start asyncreboot 

 STEP 7. Once the system reboots, the appliance will be back online.

Note SSH connections are blocked by the firewall when lockdown mode is enabled.

  • Before you can connect to the appliance via SSH, you must temporarily disable lockdown mode for the device. (You can do this from x360Recover Manager. See Configure lockdown mode for instructions.)
  • If the device is inaccessible from x360Recover Manager (or otherwise cannot reach the internet for more than 15 minutes), SSH access will be enabled automatically as a remote failback recovery mechanism.


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