Technical Best Practices Newsletter
July 2024 ----------------------------------------------------------- ARCHIVE |
New! Release highlights for Q2 2024
Check out our 15 minute video showcasing releases in 2024 Q2, including: an agent for macOS, Fair Use visibility, Health Dashboard updates, and Public APIs early access
- Q2 2024 release highlights [video]
The macOS agent is now available to all Axcient partners!
Start protecting your client's macOS devices today with features that include:
- File and folder (mount) recovery via web browser and FTP
- Backups for Direct-to-Cloud and appliance-based systems
- Endpoint Manager support
- Automated agent upgrades with no system reboot required for the agent
Install an agent (macOS) for x360Recover
"Product Team Call" for Linux
Join the call with Axcient's Product team to learn about our agent for Linux and get details straight from our Product Team.
Cloud vs appliance: When to deploy what?
When should you use Direct-to-Cloud hardware-free backup versus appliance-based backup?
Take a look at our new BDR Deployment Handbook to learn:
• What critical factors need to be addressed?
• How do built-in features impact either deployment option?
Have you seen these new features in Q2?
All of these features are demonstrated here: Q2 2024 release highlights [video]
Systray icon for Windows
Now available in agent 2.4.1, our new x360Recover systray icon can provide you with a rich selection of info, including agent version, service status (running or stopped), connection status with Backup Manager on the appliance (Connected or Disconnected), date/time of the last attempted backup and the last successful backup. And if a backup is currently in progress, the progress bar will show the completion percentage.
Note: The systray utility will display on the new installation wizard, but for existing protected systems, you will have to update the aristos config file for it to be enabled.
RMC health dashboard
- We've completed updates to the RMC health dashboard, so you can now see AutoVerify results with BootVM screenshots
Recovery wizard
- Now available to all partners, our new Recovery wizard options in RMC mean you don't need to install or launch the recovery center on the protected system for restores (unless you are doing a local cache recovery.)
More Q2 features
- D2C installer management now allows persistent tokens. This is available in 14.1.0 and higher
- Linux for RedHat/CentOS is now in general availability
Coming up in Q3:
- We'll be adding geo-redundancy for protected systems in North America. This allows you to include additional redundancy by replicating from one regional datacenter to another location.
Keep watching for more product news!
Chat is faster than email
Use our Chat to submit a Support ticket – it's much faster than email!
Did you know that cases submitted via chat in our web portal, on average, have 8 less exchanges between the support team and you, resulting in resolution times that can be 26 hours faster than cases that are submitted via email?
Based on those results and your feedback, we removed the ability to open new support cases via email on June 30
Of course, email can still be used to communicate with Axcient Support Technicians once the case is opened, as this change is strictly limited to submitting case requests via email.
How to use Axcient Support chat
New! Public APIs
Ready to take advantage of x360Portal public APIs?
We’re excited to announce that our early access for x360Recover public APIs has started!
To learn more about these APIs, check out
- Early Access – https://axcient.com/public-api/
- Documentation -https://developer.axcient.com
Upcoming Axcient events
![]() Cloud Demo Join us for a 30-minute x360Cloud demonstration covering: AirGap for ransomware protection, SmartSearch for fast, full-text search with single-click restore- and, see a simple deployment for backing up in under 10 minutes. |
Wednesday July 17 at 2:00 PM EST
Join us live with Ted Hulsy, CRO of Snap Tech IT, as we discuss essential marketing best practices and common pitfalls for MSP business owners.
Event Link: https://www.linkedin.com/events/7214356240301260800/about/
Ask an Axcient partner - with Robert Cioffi
Tuesday July 23 - Noon CT
This session is designed for MSPs seeking real-world insights on the day-to-day operations of Axcient technology.
We've given Robert the freedom to be open and direct, ensuring a transparent and informative conversation. Bring your Axcient questions and be ready for an engaging conversation with one of the industry's top experts.
Thursday July 25 at noon CT x360Recover Demo Axcient Sales Engineer and Product Expert, Marcus Williams, is hosting a 1-hour x360Recover demonstration to highlight how Axcient does things differently. Join here |
Latest from the
- - - - Weekly list: What's new in the Axcient knowledgebase?
- - - - x360Recover latest release notes
Have a suggestion? We're listening
Discovered a feature you would like to see?
Submit your idea via our Feature Request form.
Got a question? Let's get it touch
All critical issues covered 24/7
Support: 800-352-0248 #2
- How to use Axcient Support chat
- Browse through the Axcient knowledgebase
- Review the Axcient Service Level Agreements
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