Specify an email server - x360Sync

Written By Tami Sutcliffe (Super Administrator)

Updated at December 20th, 2023

After you create an organization and configure general settings and policy settings, you can configure email server settings for outbound emails. The email server is used to send account invitation emails, reset password emails, alerts, and share emails. By default, the x360Sync email service is configured for use immediately after an organization is created.

The system currently supports a multitude of email servers that you can configure for use with the system, including Gmail, Yahoo, and Outlook.

The default email server is offered as a failover server. it is recommended that you implement your own email server to improve email bounce rates.

After you set up an email server, you might consider creating an alert so that you are aware of changes to these email settings. For information on how to create alerts, please reference the How to Create Activity Alerts section of the Guide.

Email errors

The administrative web portal exposes email errors when an email fails to send. You can keep track of these email errors to help troubleshoot issues. For more information, please reference instructions below.

Specify an email server

To specify an email server:

1. While in the appropriate organization, click the Settings tab. The Organization Settings page displays, showing the General tab.

2. Point to the Email tab and select Servers. The Email Server Settings section displays.

3. In the Email Server Settings section, set email server settings specific to your selected email server. For example:

  1. In the Email Server area, click the Configure a New Email Server radio button.
  2. In the Name This Server field, provide a title for the server.
  3. In the Email Host field, enter the name of the SMTP server (for example, smtp.gmail.com).
  4. In the Email Port field, enter the email port of the SMTP server (for example, 587).
  5. In the SSL or TLS field, select whether you would like to use the TLS (Transport Layer Security) or SSL (Secure Sockets Layer) protocol for data encryption. By default, TLS is selected. Some email servers may require that you use the SSL protocol for data encryption.
  6. In the Email Login field, enter login information (for example, example@gmail.com).
  7. In the Email Password field, enter the password for the email login.
  8. In the Email From Name field, enter the display name from which you want emails to be sent (for example, Administrator).
  9. In the Email From Address field, enter the display email address from which you want emails to be sent.
  1. When you are finished, click the Save button.

How To Troubleshoot Email Errors

To ensure that your outbound emails are being sent, you can use the Email Log to troubleshoot errors. To review email errors:

1. While in the appropriate organization, point to the Email tab and select Email Log. The Email Log displays.

2. In the Email Server drop-down menu, select the name of the email server you want to review. The page will expand to display any errors connected with that email server.

3. Use the Date column to help you understand when these errors occurred. You can then review the Error column to view specific information related to the email error. Use these logs to help troubleshoot email server issues.