NOTE: Preload drives can only be requested for shipment within the United States.
If you are outside of the US (Canada, EMEA), please refer to our knowledge base for instructions on how to preload your data outside of the US.
What is preloading (seeding)?
A preload (seed) data set contains all of the initial backup files you wish to send to the Axcient Cloud. Preloading your backup data is an alternative method of sending the initial backup to Axcient (when transferring over the Internet is too slow.) Once the bulk of your backup data has been preloaded, you can add new incremental backups, either manually or on a schedule based on the replication features of your backup product.
For information on determining if a preload is your best option, review this knowledge base article, How long will my initial backup take?
What are the options for preloading backup data?
Axcient provides two options for preloading data to the Axcient cloud.
For a fee, you can elect to speed up this process by having the drive shipped UPS 2nd day to you with a 2nd day return label to us. You can also choose to pay the additional freight costs to have the drive shipped UPS Overnight to you, with an UPS Overnight return label to us. In either case, you then use the hardware we ship to store your preload data set and return the hardware to an Axcient data center with the included return-shipping label.
NOTE: Round-trip preloading using an Axcient Preload Drive is only available within the United States. If you are an EMEA or Canadian partner, you must send us your own preload drive along with means to return it. Learn the details here:
What is needed for internet preload (WebSeed)?
To use Webseed, you’ll need to be provisioned with an WebSeed account to an Axcient data center.
1. Request a WebSeed account from us by opening a ticket with the following information:
2. We will create your account and email you instructions for the next steps to take.
3. Once you have an WebSeed account with us, you may upload preload datasets whenever you like, then create a new support ticket when they are ready for processing.
WebSeed is a protocol that enables files to be transferred between hosts using a secure connection. Axcient provides you with an SFTP account and a private directory in our cloud.
Data is uploaded securely using your favorite internet browser.
Once the upload has finished, contact Axcient and the data will be consumed into our cloud.
Requesting an WebSeed account from Axcient
For detailed instructions on how to do an Internet preload, please refer to the knowledge base article, Preload Using WebSeed.
How long does an WebSeed upload take?
First, test your site bandwidth at a 3rd party site: click here
Below is a chart to help estimate WebSeed transfer times based on your fastest Internet upload speed.
Note: We’ve calculated our estimates using a 30% overhead for bandwidth, which helps account for a performance reduction that may occur when using SFTP over a high latency connection.
There is no precise way to determine exactly how long your WebSeed upload will take, since multiple factors will affect your transfer speeds. However, to optimize for best performance we recommend the following:
Remember, your two options for preloading data to the Axcient cloud are:
When deciding whether to use WebSeed versus Axcient hard drive or NAS devices, one thing to consider is the transit time required for UPS round trip shipping options:
NOTE: The amount of time required to create your preload dataset remains constant. You will spend a given amount of time creating a preload data set, whether you use WebSeed to upload the preload or whether you ship your preload to us on a hard drive.
Using the information in the two charts we’ve provided, one can determine that on a typical cable Internet connection (30Mbits/s upload), you will need less time to send 1000 GB over WebSeed than you can expect to see when using our free Preload Drive shipping option.
Some backup solutions are time sensitive when it comes to preloading, adding another consideration. Generally speaking, if it takes longer than 7 days to upload your preload using WebSeed, you may want to consider using an Axcient hard drive instead.
When you request your preload drive, you will receive customized instructions for your specific type of preload. Here are some general instructions for using preload drives for:
If you find that using the WebSeed process is not possible for a given situation, please read
NOTE: Preload drives can only be requested for shipment within the United States.
If you require shipment outside of the US, please click here for more information.
Round Trip Preloading - Frequently Asked Questions
Can I preload multiple accounts on one drive?
Yes, you can preload multiple accounts on one drive as long as the total data is less than 4 TB.
How do I determine if the data exceeds 4 TB?
If you need help determining your initial preload backup size create a new support ticket
Who do I contact if my preload data exceeds 4 TB?
If the backup data for all your accounts or agents exceeds 4 TB, create a new support ticket. A support engineer will contact you to verify the amount of data and assess your needs.
Our default shipping option is free to partners. Your drive ships via UPS Ground, and a UPS 2nd-day return shipping label will be included. Limit is 10 drives per month per partner.
There are two expedited shipping options available for a fee:
Please note that none of the shipping options above deliver on Saturday. This means that drives shipped via 2nd day on Thursday, or Overnight on Friday, will not be received by Axcient until the following Monday. Axcient Preloads shipped to our data centers are processed Monday through Thursday, excluding all major US holidays.
Preload drives are shipped from our data center Monday through Thursday, excluding all major US holidays. Requests for preload drives submitted after 3:00 pm MST/MDT will be processed the following business day. Preload drives requested before the cut-off time will usually be shipped the same day, barring any issues with UPS.
Can I mount the preload drive instead of using the USB cable?
Yes, the 4 TB preload drives can be removed from the enclosure and interfaced directly via SATA.
Who do I contact if the shipment or equipment is missing or damaged?
If you do not receive the shipment by the date referenced on the tracking email, or if equipment is missing or damaged, create a new support ticket. Include the job identification number in the email.
How long do I have to return the preload drive once I receive it?
You have 14 days to return the drive from the date it is received.
Will I be charged if I do not return the preload drive or associated equipment?
Yes, your account will be charged for the cost of the missing preload drive or any associated equipment, if you do not return the equipment within 14 days from the date it is received. The charge is dependent on the size of the drive or device. For example, the cost for a 4 TB drive is $400.
If you encounter problems that will cause you to keep the drive longer this, please contact Support.
How do I prepare and package the drive when it is ready to be returned?
After loading the data, you will return the preload drive using the return mailing label and shipping box.
Please carefully secure the preload drive inside the protective case. Be sure to use the zip tie included in your original shipment. The zip tie goes through the eyelet on the outside of the closed case. Locating the black zip ties inside the case can be difficult, but please take the time to find and use the ties, since sending the drive back physically unsecured will result in damage and delays.
Make a note of the tracking number on the return label if you want to monitor the shipment status online with UPS. You will receive an email notification when the preload drive arrives at an Axcient data center and a final notification once your data has been processed.
IMPORTANT: Axcient cannot provide another copy of the UPS return shipping label if yours is lost or damaged. If this occurs, you are responsible for using your own means to return the preload drive within 14 days.
What happens if the preload drive is loaded incorrectly or cannot be processed?
If the preload drive is loaded incorrectly or cannot be processed, you will receive an email from the Axcient support team.