NOTE: Preload drives can only be requested for shipment within the United States. If you are outside of the US (Canada, EMEA), please refer to How to preload your data outside of the US. |
Request a preload (seed) drive
After you have reviewed the costs below and determined how you want your drive shipped, please submit a Support ticket in the x360Portal and use the Description field to confirm the following information:
- Cloud Host Name (for example: rb-partner1.rb.atl.efscloud.net).
- Data size of the protected system(s) being seeded. This determines the size of the drive being sent to you.
- Shipping name, including c/o name if going directly to a client business.
- Name of the partner contact ordering the drive.
- Direct email address of the partner contact ordering the drive. Generic email addresses, such as support@, service@, etc., are not accepted.
- Partner contact phone
- Shipping to address
- Address 2 (optional)
- City
- State
- Zip code
- Shipping method
UPS shipping services:
- Ground/Second day Round Trip (free)
- Two-day round trip ($100)
- Overnight Round Trip ($200)
What happens next?
When will my UPS shipment normally leave?
The outgoing cutoff time for processed UPS shipments is 5:00 pm US Mountain Time.
After you confirm all needed details (including the shipping speed required and the total charges involved), we respond to your Support ticket and begin the procedure.
We'll update you throughout the process.
Shipping details and instructions are sent to you when your package has been dropped off for shipment.
IMPORTANT NOTES
- The drive or NAS can be returned using the return UPS shipping label included in the shipping enclosure.
- If you fail to return the drive or NAS within 14 days of receiving it, we invoice you per the rates listed below:
- $1500 USB hard drive
- $7500 NAS device
- You can follow the progress of your support ticket in the x360Portal.
SUPPORT | 720-204-4500 | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Free certification courses are available in the Axcient x360Portal under Training
- Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance
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