x360Cloud's Onboarding backup status message helps clarify when initial backups are normally completing their expected onboarding cycle.

x360Cloud's backup status reports differentiate between the initial backup (also known as the base image, when created for the first time) and regular incremental backups (which are covered by the ‘one successful backup per day’ SLA.) 

Because initial backups can normally require lengthy amounts of time to complete (and can sometimes be throttled by third party source systems including Microsoft or Google),  'In Progress', 'Failed' or 'Partial' status messages for a container or an entire organization are not detailed enough to assist during initial backups.

The Onboarding backup status message is applied to accounts where at least one service (such as Calendar or OneDrive) is being initially backed up and helps prevent users from being distracted by false alarms related to initial backups.

• A container is considered to be in the Onboarding status when it’s initial backup has been initiated, but it has not yet completed that initial backup. During this period of time, the container will display an Onboarding status message. 
• Onboarding is considered complete once the initial backup scan (base image) is successfully completed in its entirety. 
• Individual container(s) in onboarding may render their parent account state as Onboarding, but this status will not impact the organization's overall backup status (or SLA compliance).  The organization’s overall backup status will fully depend on the incremental backup status of the already-onboarded accounts. In other words, an organization's overall backup status will indicate when something has fallen out of SLA compliance after all base images (initial backups) have been successfully captured.