Problem: Microsoft 365 is inaccessible when x360Cloud attempts a backup

Typically, Microsoft 365 service cannot be accessed because of

• A change in credentials
• Expiration of credentials
• A change in API access rights
• Office 365 connectivity issues

Response

If Microsoft 365 cannot be accessed when an x360Cloud backup attempt begins, an automated alert is emailed.

These inaccessibility alerts are emailed to the 

• x360Cloud administrator
• Anyone specified in the "Warnings & Notifications" section in organization settings; and the
• Associated partner (MSP/reseller), unless they have opted out of these emails in their settings.

 CUSTOMER SUPPORT  | 720-204-4500 | 800-352-0248

• Please contact your Partner Success Manager or Support if you have specific technical questions.
• Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.