View organization reports - x360Cloud

Written By Heather Hootman (Administrator)

Updated at June 30th, 2021

You can view reports to help manage backup status so that you can quickly address problems before they arise. These reports give you detailed insight into activity that occurs in the system.

To view reports:

  1. In the Reseller Organizations page, click the name of the organization you want to manage. The client account Dashboard page displays, giving you access to client account details and reports.
  2. Click the Reportspage. Within this page, you can use the color-coded Reports calendar to quickly view the health of backups. Click a day on the calendar to view backup status. 
    1. Green indicates a successful backup.
    2. Blue indicates an in progress backup.
    3. Yellow indicates a partially complete backup.
    4. Red indicates a failed backup. NOTE: You may see an Onboarding state within this status. Because initial backup scans require lengthy amounts of time to complete, this status is applied to accounts where at least one service (such as Calendar or OneDrive) is being initially backed up.
  3. In the All Users section, click through the tabs to view backup status by service. This section will either reflect Microsoft 365 or Google Workplace services.
    1. Click the Users tab to view the username of the end user account and the backup status of the end user account (in progress, success, warning, or failure). Each user row can be expanded to view backup status at the container level.
  4. Click the Sites or Shared Drives tab to view the names and backup statuses. Each row can be expanded for more details.
  5.  Apply filters on either tab to find specific results.
     
    NOTE
    Each Backup report represents the status of backups performed within 24 hours prior to the report.

    NOTE
    A failed report does not indicate that backups are corrupt or in an invalid state. A failed report simply indicates that x360Cloud did not back up data from the past 24 hours.