a. Impacted Axcient Products:
- Axcient x360Recover
- BDR for Veeam
- Backup for Files
- BDR for Shadow Protect
b. Symptoms:
Backups fail to complete with errors due to failure to create VSS snapshots.
- Event ID 8229 is recorded in the Application Log with error 0x800423f4
c. Description
A recent update to the Microsoft Azure AD Connect Agent can cause the Microsoft SQL VSS Writer to be left in a broken state. This will prevent any VSS-aware backup solution from completing a successful backup.
There are several fixes for the 0x800423f4 error, but the easiest fix is to repair the LocalDB SQL instance which is provided below.
If you have experienced this error, please follow the steps below to resolve it:
- Go to Add/Remove Programs
- Select Microsoft SQL Server 2012 Express LocalDB
- Select Repair
4. Once the repair is completed, reboot the impacted server.