Reset a lost customer password - x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at June 5th, 2023

The customer password is required to access customer data and perform recovery operations on the x360Recover vault.

If you have lost the customer password, it can be reset within the x360Recover License Portal.

Reset the customer password 

If you cannot remember the customer password you created: 

1. Log on to the licensing portal with your reseller credentials at

2. Locate the customer name and select the check box next to it.

3. Click the Set password button.

4. Enter and save the new password.


Important: Once the customer password has been changed, you MUST update the customer appliance with the new password or backups will STOP when the next licensing sync occurs.

Update the customer appliance with the new password 

1. Log in to the appliance and choose the System Settings tab on the left navigation. 

2. Click to expand the License Details tab.

3. Click Update Password to change the current password.

4. Once entered, click Save to confirm the new password.

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