Overview

When the x360Sync desktop client is not synchronizing as expected, the first step in diagnosis is to gather the logs from the x360Sync desktop client. This article describes how to gather the logs from a desktop client running on a Windows machine.

Note: You can also retrieve logs from the Mac desktop client and the Machines tab in the administrative web portal.

Instructions 

1. On the local machine, navigate to the desktop client log directory, which can typically be found at C:\Program Files (x86)\x360Sync\logs.
2. As a best practice, copy these files to the desktop or other easily accessible location.
3. When the files are finished copying to this new location, generate a zipped folder.
4. Deliver this zipped folder to Support (through email, x360Sync share link, or other method).