Antivirus best practices - x360Sync

Webroot requirements

Written By Tami Sutcliffe (Super Administrator)

Updated at December 20th, 2022

Overview of antivirus best practices with x360Sync

x360Sync requires the following steps to ensure proper registration, connectivity, and syncing:

  1. Define scan exclusions
  2. Configure Webroot anitvirus by disabling two settings

1. Define scan exclusions

For Windows:

The following Windows folder paths and processes need to be accept-listed (or excluded from scanning) to ensure proper functionality of the x360Sync agent:

Paths

  • C:\Program Files (x86)\Synced Tool (or branded name)
  • C:\Program Files (x86)\Synced Tool VFS (or branded name VFS)

Processes

  • C:\Program Files (x86)\Synced Tool (or branded name)\bin\agent_gui.exe
  • C:\Program Files (x86)\Synced Tool (or branded name)\bin\agent_service.exe
  • C:\Program Files (x86)\Synced Tool VFS (or branded name VFS)\bin\agent_gui.exe
  • C:\Program Files (x86)\Synced Tool VFS (or branded name VFS)\bin\agent_service_VFS.exe

For Mac systems:

The following Mac folder paths and processes need to be accept-listed (or excluded from scanning) to ensure proper functionality of the x360Sync agent:

Paths

  • /private/etc/anchor
  • /Applications

Processes

  • agent_service
  • syncedtool.app
NOTE: Make sure that you rename your app there as needed.

2. Configure Webroot antivirus: Two settings must be disabled

Webroot requires two additional steps to ensure that the x360Sync agent works properly. 

  • In Webroot, the Identity Shield must be disabled.
  • In Webroot, the Check files for threats when written or modified setting must be turned off.

Important notes

  • Note 1: You mustdisable these two settings in Webroot:
    • identity shield 
    • option to check files when written or modified

Simply excluding the program path doesn't do anything except allow the program services to run. Excluding the program path does not affect traffic to or from the synced folder.

  • Note 2: We recommend that you contact the antivirus vendor for guidance prior to making any AV setting modifications. 
    • If your settings aren't applied correctly, you may have to spend time and effort later to confirm that Webroot is not the cause of potential issues. This confirmation can only be done by uninstalling from the machine and rebooting. Disabling Webroot is not an accurate way to rule Webroot out as a culprit in future issues. In most cases, Webroot  continues to create threads while it is disabled, so it could still interfere with x360Sync functionality. The only way we can know for certain that potential issues are related to the x360Sync agent itself (and not the antivirus) is through uninstalling and rebooting.

How to disable the two Webroot settings:

  1. Disable settings from the Webroot management console
  2. Disable settings from the local machine
A. Disable settings rom the Webroot management console:

A1. Navigate to the Policies tab in the left side bar.

A2. Click on Recommended Defaults.

A3. Open the Identity Shield section.

A4. Locate the Identity Shield Enabled option.

A5. Disable this option by changing the toggle setting to Off.

 

A6. Navigate to the Realtime Shield section and open it.

A7. Locate the Scan files when written or modified option.

A8. Disable this option by changing the toggle setting to Off.

B. Disable settings from the local machine

B1. First, ensure that you have allow-listed the desktop client installation directory.

Typically, this is

C:\Program Files (x86)\<branded desktop client name>):

[Refer to Webroot's Creating Whitelist Overrides in the Endpoint console available at https://community.webroot.com/webroot-business-endpoint-protection-20/creating-whitelist-overrides-in-the-endpoint-console-214422]

B2. Next, disable the Identity Shield setting:

[Refer to Webroot's Disabling Identity Shield instructions available at https://docs.webroot.com/us/en/home/wsa_identityshield_userguide/wsa_identityshield_userguide.htm#ManagingIdentityProtection/DisablingIdentityShield.htm?Highlight=Disabling%20Identity%20Shield]

B3. Finally, disable the Check files for threats when written or modified setting.:

[Refer to Webroot's Changing Shield Settings instructions available at   https://docs.webroot.com/us/en/home/wsa_pc_userguide/Content/ShieldingYourPC/ChangingShieldSettings.htm]

REMINDER

  • Merely excluding the program path does not affect traffic to or from the x360Sync synced folder.
  • You must make the changes to these two settings in Webroot (disabling identity shield and disabling "Check files when written or modified")
  • Ensure you understand the  antivirus vendor requirements prior to changing any settings. 
  • If antivirus settings aren't applied correctly, you will need to confirm that Webroot is not the cause of potential issues by uninstalling from the machine and rebooting. 
  • Disabling Webroot is not an accurate way to rule Webroot out as a culprit in pontential issues


 


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