Resolving LDAP Import Errors - x360Sync

Written By Tami Sutcliffe (Super Administrator)

Updated at July 28th, 2021

Overview

In some instances, when configuring LDAP settings in the administrative web portal, you might receive an error message when trying to import users. This can happen even after LDAP authentication has been established, and you are importing users as expected.

Cause

This error message is common with some versions of Microsoft Internet Explorer.

Solution

We recommend that you use a Firefox or Chrome browser.