Symptom

In some instances, when attempting to create a new user account, you might receive an error message indicating that the organization’s user limit has been reached.

Cause

If a user limit has been reached, you will no longer be able to create user accounts. The system will still allow the sync process, logins, root creation, and so forth to continue as expected.

1. As a first step, you should attempt to adjust the Max Number of Users policy in the Settings tab of the administrative web portal to accommodate a higher number of user accounts. 

2. Alternatively, if you cannot adjust this policy for the organization, you might need to adjust this policy for the parent organization.

3. If you cannot adjust this policy from the web portal, please contact your Account Manager to increase the maximum number of users allotted to your account.

Resolution # 1:  Adjust the Max Number of Users policy:

1. In the x360Sync Administrative web portal, navigate to the organization in which you received the error message.

2. Click the Settings tab, and then click the Policies button.

3. In the Max Number of Users field, enter a number to represent the maximum user count for the organization.  Note: Enter 0 for unlimited.

4. Click the Save button when you are finished.

Resolution # 2: Adjust the parent organization policy

If you cannot adjust the Max Number of Users policy for the organization, you might need to adjust the policy for the parent organization. 

• If the Max Number of Users policy is capped at a specific number within the parent organization, you will not be able to surpass this number for the child organization. 

For more information, please refer to Managing Inherited Policies

Resolution # 3: Contact your Account Manager

If you cannot adjust the Max Number of Users policy using the instructions outlined above, or if you continue to receive an error message, please contact your Account Manager.

SUPPORT | 720-204-4500 | 800-352-0248

• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
• Have you tried our Support chat for quick questions?
• Free certification courses are available in the Axcient x360Portal under Training
• Sign up for free, live,  one-on-one training to learn about Axcient products
• Subscribe to Axcient Status page for updates and scheduled maintenance

1708