Onboarding - Direct-to-Cloud Playbook

Written By Tami Sutcliffe (Super Administrator)

Updated at September 5th, 2024

Welcome to your D2C onboarding playbook

This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C)

Additional documentation: 

Additional x360Recover playbooks:

Onboarding task What's involved? What are my options? Documentation
Prepare your environment  Review the basic requirements before you get started
 
  Supported configurations for x360Recover
Set up firewall ports (inbound)  Verify that your inbound  firewall port settings are correct    Firewall ports (inbound) 
Set up firewall ports (outbound)  Make sure that your outbound firewall ports are set up properly   Firewall ports (outbound)
Review agent best practices  What is a backup agent?   Configure an agent Agent best practices
(Windows) Install an agent
(Linux) Install an agent
(macOS) Install an agent
Configure antivirus  You may need to make exclusions to your scanning settings   Exclude an agent from antivirus scans


Onboarding task What's involved? What are my options? Documentation
Manage clients in Manager (RMC)

a. Log in to x360Recover
b. Launch the x360Recover Manager
c. Manage clients

Technical FAQs: Manager (RMC)
Add a client
METHOD A - Select the Add Client button from the Dashboard
METHOD B - Select the Add Client button from the Client tab in the left navigation
METHOD C - Select the Add User button from the Users tab in the left navigation. This option allows you to customize the client role (either admin or user) and is explained in detail here:
Client accounts in Manager (RMC)




Onboarding task What's involved? What are my options? Documentation
Access your vault  a. Login to x360Portal
b. Launch the x360Recover Manager
c. 
[Larger image]
 
See STEP 1. in the D2C Quick Start Guide
Review default scheduled  backups in your vault In your vault, review the existing default backup schedule. Initial default backup (from 12 AM to 12 AM) starts immediately and runs until completed   If you disable the default schedule, no endpoint backups will run until they are assigned a different schedule Create D2C backup schedules 
Edit & create new backup schedules in your vault Customize backups for each client's slowest internet bandwidth
Create additional schedules by clicking +Add Schedule;
After the initial full backup, customize your start and end times. For example, start in the evening, and run until the morning. You can also select manual intervals, with multiple times See STEP 3. in the D2C Quick Start Guide.
 
Add a  client to a vault
a. Login to x360Portal    b. Launch the x360Recover Manager
c. Click Clients
d. Click Add Client
e. Enter User Name and Company (This is not an  individual user)
Username is case sensitive; Do not include spaces or dashes ; Company field can have spaces and only _ or . The same agent will be used for all endpoints to be protected for this client

Add a client to a vault
 
Manage D2C billing 


Onboarding task What's involved? What are my options? Documentation
Work with a backup agent  All x360Recover protected systems require a backup agent Configure an agent Understand agents
Download a D2C agent Log in to the x360Portal, open a vault, select the client, and download the specialized install file. Do not change that file name The agent can be installed on multiple endpoints for 180 days; Download the agent  file again at any time  Download a D2C agent
Install an agent Specify the drives to backup (for example: C,D)
Your initial backup is based on the schedule selected here. You can monitor backups in the Jobs tab.  Installation takes appox. 60 seconds before it appears on the vault
You can opt to create an “Agent Encryption Password”, which will be required for all data recovery actions.  Reset or change this later with a  Powershell script.
You can also re-configure backup schedules for specific endpoints
Install an agent
Modify an agent *IMPORTANT:
Use Local cache for D2C 
to pair with a local USB or NAS device
*[See the LC section below]
Add local cache
Enable Fast Delta         
Manage agent throttling         
Install via RMM agent 
Add or remove volumes    
Local cache for D2C
Enable Fast Delta 
Manage agent throttling         Install via RMM agent   


Onboarding task What's involved? What are my options? Documentation
Manage Backups  Monitor protected systems and generate alerts and daily notifications Send a daily email to each client with a detailed summary Manage & monitor from x360Recover Manager 
Health Dashboard See an overview of all of your protected systems Review and set retention Health Dashboard
Alerts Enable various alerts to keep you informed of potential issues Agent event logs and alerts
 
Configure health digest notifications
PSA Integrate with a Professional Services Automation (PSA) platform Integrate ConnectWise with x360Recover Manager Integrate x360Recover Manager with a PSA
Troubleshooting When you open a support ticket for a backup issue, you may be asked to run the x360Recover Analysis Tool (AT)  Run the Analysis Tool from
--An appliance
--A vault
--An installed agent
--Recovery Center
--Axcient DirectRestore (ADR)
Agent event logs and alerts
Basic troubleshooting with aristos.log
Axcient Analysis Tool 
How to submit a Support ticket


Onboarding task What's involved? What are my options? Documentation
*Set up Local Cache for D2C  Speed up recovery by eliminating bulky downloads from the cloud Requirements and limitations What is local cache for D2C?
Enable local cache You'll provide a path, (and user credentials, if you are using a network-shared location) You can fine tune local cache later but simply turning it  on enables all the needed default behaviors How to enable local cache
Recover with local cache Recoveriing with or without a local cache requires internet access to the Cloud vault and x360Recover Manager   How to recover with local cache

 

Onboarding task What's involved? What are my options? Documentation
Recover  What are you recovering? RTO calculator: Compare D2C local cache recovery speeds against an FTPS client or a bare metal restore Recovery Playbook
Recovery Best Practices [PDF]
File and folder recovery Mount a snapshot and browse the file system Types of file and folder recoveries Mount a snapshot
Export a virtual disk image Choose from a variety of formats to export a virtual disk image, then download the disk with an internet connection From an appliance
From a private vault 
From Axcient Cloud vault
Recovery Center 
Virtual disk export using x360Recover D2C  and Recovery Center
Recovery Center Install our stand-alone application to recover data directly from the cloud (yours or ours) Bare metal restore (BMR) Recovery Center 
Axcient Virtual Office Use a local failover VM  to temporarily replace production devices; Runs in Axcient’s cloud Access from x360Recover Manager Virtual Office (VO)


Onboarding task What's involved? What are my options? Documentation
Access your x360Portal account  This is where you will register and log in to your Axcient x360Portal The x360Portal is where you set up users. You can also access billing, contacts, support, and training Introduction to x360Portal 
Set up users Assign roles to your users and grant access to product portals Basic portal users default to read-only access without SSO access to the vault within x360Recover Manager.   x360 Portal admins can upgrade x360Recover user access from the Users tab within x360Recover Manager Navigate x360Portal     
Configure MFA MFA login to the x360Portal is mandatory You can choose to authenticate using an app or with SMS text message via your phone                Configure MFA for x360Portal
Manage SSO If you use NetSuite, you'll need to configure SSO access to invoices.  Manage SSO for x360Recover         
(Customer Service can also assist with SSO)
Configure x360Recover Manager settings
Billing Pay invoices and get details on usage If you use NetSuite, you'll need to configure SSO access to invoices. (Customer Service can assist with SSO) Manage your Axcient invoices from x360Portal
Contacts:
Find people
Get in touch with your Partner Success Manager   Do you need a new x360Portal account?
Ask Support Create Support ticket You can also request a feature and follow our roadmap How to submit a Support ticket
Training Schedule free, live, one-on-one training or access DIY resources You can take certification courses on our products, do some DIY reserach in our Knowledgebase or opt for live training with a live person        Certification (Log in required)
Knowledgebase (DIY)
Free, live, one-on-one training 
More x360Portal tools Learn about additional x360Portal features Navigate and configure your x360Portal x360Portal Essential User Guide 

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