Problem
On rare occasions, you may encounter an error like this when you are trying to connect to an appliance or vault from within x360Recover Manager:
| Your secure tunnel session has expired |
Symptom
Resolve this issue
This may be caused by invalid cached data within your web browser.
If you experience this issue, try the following steps to resolve it:
1. Log out ofx360Recover Manager and then log out of the x360Portal
2. Clear your web browser cache
3. Log back in to x360Portal and/or x360Recover Manager
4. Try connecting to the appliance or vault
If you still experience the issue, contact Axcient Support for further assistance
SUPPORT | 720-204-4500 | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Free certification courses are available in the Axcient x360Portal under Training
- To learn more about any of our Axcient products, sign up for a free one-on-one training
- Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance
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