The analysis tool is usually needed for this issue.
This problem is often due to a network or resource bottleneck somewhere, and the analysis tool will help to identify this.
Learn more about the Analysis Tool
- Download and then install the msi.
- On the root of the C drive, there will now be a folder caller AnalysisTool
- Run the tools executable as admin.
- Read x360Recover Analysis Tool and then run the Analysis Tool.
Open a ticket with Support if needed.
SUPPORT | 720-204-4500 | 800-352-0248
- Please contact your Partner Success Manager or Support if you have specific technical questions.
- Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.