x360Recover Release Information
Targeted release starting Jan 10 2023
x360Recover 12.0.0 is a maintenance release solely focused on performing the upgrade to Ubuntu 18.04 LTS (Bionic)
Summary of new features
- Perform Ubuntu operating system upgrade from Xenial (16.04 LTS) to Bionic (18.04 LTS)
- Upgraded MongoDB to version 3.2
- Update all Intel Network Card DKMS drivers to the latest versions
- Update ZFS to the latest version
Summary of bug fixes
- Fixed issue with Direct-to-Cloud status not properly replicating to GMP
Upgrade to Ubuntu Bionic (18.04 LTS)
- This upgrade (to release 12.0.0 with the OS upgrade to Ubuntu Bionic) is expected to take some time.
- Axcient will be releasing the upgrade in small batches to allow our support team to monitor the upgrade process and to respond to any issues encountered while upgrading devices.
- We anticipate this upgrade to progress from January through March so it may be some time before your devices are targeted for automatic update.
What if I need the update sooner?
Partners who are eager to upgrade their devices immediately have two options
1. Install from ISO
The x360Recover ISO installation image has been updated to the 12.0.0 release. Newly installed systems will be deployed natively on the Ubuntu 18.04 LTS release
2. Perform a manual OS upgrade
A manual command-line option is available to individually perform the software upgrade on each x360Recover device.Note: You can only upgrade by one major release version at a time. If your unit is running 10.x.x. then you must first upgrade to 11.0.0, then repeat the process to upgrade to 12.0.0
To perform a manual software update:
First, the x360Recover application update will be installed. This part of the upgrade normally takes 20-30 minutes to complete and will reboot the device.
Then, after the device has been updated to version 12.0.0 (or later), the Ubuntu OS upgrade will commence after the reboot. The OS upgrade may take 3-4 hours to complete depending on the underlying system performance. The system may reboot one or more times during the OS upgrade.
X360Recover services will be disabled during the upgrade. Backups and replication will not occur. You may monitor the OS upgrade progress from the device Web UI.
Perform an OS recovery
If something has gone wrong with the upgrade (either during the automatic upgrade cycle or during a manual software upgrade), you can perform an OS upgrade.
The OS upgrade process involves (a) reloading the operating system volume of the device from ISO image and then (b) performing a recovery operation to restore the original identity and data from the previous installation.
Note: You CANNOT perform an OS recovery on any single disk / Nano-style deployment of x360Recover. This is because installation from ISO wipes all data from the first disk in the system and reinstalls the operating system. Any data on a single-disk deployment will be destroyed. OS recover relies on the data being stored separately from the OS disk in the system
IMPORTANT: Before beginning an OS recovery, you must retrieve the rbas encryption api key from the system before reloading the device from ISO.
To do this, copy and save the contents of the file /etc/replibit/rbas_api_auth_token .
You will be asked to provide this rbas encryption key during the recovery process
Once you have retrieved the rbas api key, refer to the following article for instructions on performing an OS Recovery: How to Perform an OS Recovery
Auto Update Best Practices|
We recommend that you Enable Auto Update on the Settings -> Update Manager page on each of your x360Recover devices.
We also recommend that you enable Auto-Enable Remote Assist When Upgrading so that remote access will be available to our development team should something go wrong with your upgrade.
This will ensure that your x360Recover devices are updated with the latest software enhancements in a timely fashion, and that the x360Recover Support team will have a short window of time to access and repair any troublesome devices without requiring user intervention.
SUPPORT | 720-204-4500 | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Free certification courses are available in the Axcient x360Portal under Training
- To learn more about any of our Axcient products, sign up for a free one-on-one training
- Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance