x360Recover v10.13.0 - Jan 31 2022

Written By Tami Sutcliffe (Super Administrator)

Updated at February 8th, 2022


    x360Recover 10.13.0 

 Release Date:

    January 31 2022 

Release overview

x360Recover 10.13.0 is a maintenance release, focused on reducing pain points for partners and the Axcient Support team, as well as eliminating bugs.

Summary of new features

  • Automatic updates will be blocked if any type of recovery operation is in progress
  • Extended telemetry information is sent to Recover Manager for new backup history reporting
  • The size limit on a protected system Alias name is increased to 128 characters
  • Added support for Direct-to-Cloud endpoints into backend support team tools

Summary of bug fixes

  • Fixed bug allowing agent updates to be applied even when automatic updating is disabled
  • Fixed AuthClientService caching of empty results
  • Fixed intermittent issue with certificates sometimes blocking FTPS connections
  • Fixed issue with open disk usage alerts not being closed in the case where quota limit is removed
  • Fixed AutoVerify VSS failed to start on Windows Server 2003
  • Fixed AutoVerify failed chkdsk on invalid, raw, or 0-byte volumes
  • Fixed AutoVerify failed due to change in chkdsk output on Windows 11 and Server 2022

Automatic blocking of updates

A long-time pain point has been having your devices reboot due to an update - even while in the process of performing a critical live recovery for your clients. 

Previous enhancements blocked such updates in some cases (particularly live-mode virtualization or iSCSI exports), but other cases remained where your recovery operations might be impacted by updates.

With release 10.13.0 and newer, automatic updates will be blocked from occurring whenever any of the following conditions exist:

  • A Live Mode virtualization is in progress
  • A Live Mode iSCSI export is in progress
  • Any export job is in progress
  • Any import (from USB) job is in progress
  • Any migration job is in progress
  • Any recovery job (vault to appliance) is in progress
  • A ZFS resilver (repair) operation is in progress
  • A seed disk export job is in progress
  • A seed disk import job is in progress

Important note:  We recommend that you close out of recovery operations when you are finished with them,  in order to allow future updates to occur.  Best practice is to unmount mounted snapshots, and stop exports, VM’s, and iSCSI targets when you have completed with a recovery.

Auto Update Best Practices

We recommend that Enable Auto Update is enabled on the Settings -> Update Manager page on each of your x360Recover devices. 

We also recommend that you enable Auto-Enable Remote Assist When Upgrading so that remote access will be available to our development team should something go wrong with your upgrade.

  • This will ensure that your x360Recover devices are updated with the latest software enhancements in a timely fashion, and that the Support team will have a short window of time to access and repair any troublesome devices without requiring user intervention.