Agent - v.2.33 - Apr 25 2022

Written By Tami Sutcliffe (Super Administrator)

Updated at April 21st, 2022

x360Recover Agent Release Information

 Agent Version:


 Release Date(s):

     Targeted release starting April 25 2022

Release overview 

x360Recover agent 2.33 is a feature release. The primary focus of this release is to enhance x360Recover local cache with support for trimming and retention of datasets. We've also improved functionality when handling network credentials and enhanced system bootability using Smart Recovery.

Summary of enhancements

  • The local cache trimming/retention cleanup feature is now enabled by default
  • Replaced original Replibit Analysis Tool (RAT) with new xCloud Analysis Tool (xCAT)
  • Local cache network credentials are now encrypted in a separate configuration file
  • Local cache credential validation is now performed when managed via agent orchestration
  • Added backend support for multiple file system types (The agent reports file system types to the server)
  • Added support for using multiple certificate files for agent communications (to make replacement of expiring certificates easier)
  • Improved performance of file scanning by directly reading MFT tables
  • Optimized recovery of missing MBR dump files by allowing them to be re-sent during Incremental backups.  (Previously, we required a full backup to force new dumps to be transferred)
  • Added an agent configuration option to allow disabling storage hole punching for troubleshooting
  • Optimized multi-threaded event handling and retries to better handle poor internet connections
  • Added support for systems running Symantec Desktop Encryption

Summary of bug fixes

  • Fixed cases where Smart Recovery returns RAW disks when performing AutoVerify ChkDsk tests
  • Fixed case where full backup is sent after a removable volume is re-attached
  • Fixed issue with mirrored dynamic disk boot volume being unbootable using Smart Recovery
  • Fixed issues with invalid, failed, or missing dynamic disks in RAID mode when using Smart Recovery
  • Fixed issue with GPT protected system booting to Recovery Mode when using Smart Recovery
  • Fixed local cache verification when updating vaults. The updated status is sent immediately after verification completion
  • Fixed issues booting if boot and/or system partitions are not on physical disk 0
  • Fixed case where VM may boot to Windows Recovery mode
  • Fixed issue where a volume included in the backup may be missing in Smart Recovery metadata
  • Fixed issue with failure to boot Lenovo OEM system running Windows Server 2008 R2

What's new with the Analysis Tool?

  • We've updated our Analysis tool (the next generation replacement for the Recover Analysis Tool (RAT). The latest version of the Analysis Tool has been completely rewritten in C++  to collect log files and configuration information about installed Axcient x360Recover components. It also collects information from system event logs, system configuration details and installed software, and can optionally upload the collected details directly to an open support ticket. This assists our support team in troubleshooting your backup related problems.

What's new with Smart Recovery?

  • Smart Recovery is our next generation recovery mechanism, designed to make virtualizing and recovering your protected systems as bullet-proof as possible.  Smart Recovery collects instance-specific details related to your protected system physical disks, partitions, and volumes. It then provides the platform to return exactly matching virtual disk images during a recovery.  Disk signatures, volume uuid’s, even dynamic disk configurations are returned, exactly like the original protected system disks.  Smart Recovery is available (a) when virtualizing a protected system, (b) during AutoVerify boot VM checks, and (c) when exporting disks via iSCSI. We recommend using the Smart Recovery mechanism whenever you are performing a recovery.

Note: Smart Recovery is not yet available when performing disk exports from a vault or appliance.  If you need a virtual disk export using Smart Recovery, you can perform a virtual disk export using Recovery Center (with or without a local cache.)  Recovery Center can then attach directly to an appliance for local recovery beginning with appliance version 10.18.0

What's new with local cache?

Local cache (combined with Recovery Center) is the no-hardware-BDR companion to x360Recover Direct-to-Cloud (D2C).  

Local cache is an encrypted, deduplicated block store database maintained locally on-site in conjunction with your Direct-to-Cloud backup agent. This will provide you with fast, real-time recovery and virtualization of your protected systems  - without the expense of a hardware backup appliance.

Local cache data can be stored on a locally-attached USB device for a single protected system. It can also be shared by one or more protected systems when stored on a network shared folder or NAS storage device.  

Local cache has the following features in agent 2.33:

  • Fast, efficient deduplication of data storage across one or many protected systems
  • Automatic data verification and self-healing of missing blocks
  • Automatic trimming of data with multiple options to specify retention settings
  • Health status reporting and scoring reported to the vault
  • Health status reporting visible on the Protected System Details page

Coming soon: The health status of local cache will be visible in x360Recover Manager and incorporated into the health status determination metrics for the whole protected system)

So, what does local cache do?

Local cache (if available) greatly accelerates the recovery of a Direct-to-Cloud protected system. It does this by eliminating bulky data downloads from the cloud. 

The local cache repository contains all of the block data from your recent backups. It then provides that data locally -  instead of over the internet -  when performing a recovery.  

Attaching the Recovery Center app to a local cache allows you to 

  • quickly perform local file and folder recovery
  • export virtual disks in numerous formats
  • directly virtualize a protected system on a local Hyper-V host.

For complete details on D2C local cache, see Local Cache for Direct to Cloud.

For details about local cache verification and trimming, see Local Cache Verification and Trimming for Direct to Cloud

Changes to local cache credentials and security 

In Agent 2.33, local cache credentials which were previously stored in permid.cfg are now removed and stored separately in an encrypted fashion. 

  • You may still use permid.cfg to manually configure local cache credentials in plain text, but the credentials will be immediately removed and relocated to encrypted storage on the next agent service startup.
  • Local cache credentials entered using agent orchestration from the Web UI will now be validated by the agent before being committed to the configuration file. If the local cache is not accessible using the user credentials and path provided in the Web UI, the agent configuration job will fail.  Check the Jobs -> Agent page after configuring local cache from the Web UI to verify that the specified configuration was successfully applied and the local cache is accessible.

About Symantec Desktop Encryption

Recent versions of Symantec Desktop Encryption have become problematic to recover. 

This is due to a new whole disk encryption obfuscation of the partition tables on disk.

With agent 2.33 and newer, the agent collects data from the running system to allow unwrapping the disk volume during recovery.  

For existing systems, it is necessary to force a recapture of the underlying disk partitioning structure within a new backup.  Set the following parameter in aristos.cfg to force capturing boot system dumps on the next Incremental backup:


Alternatively, you can force a new full backup scan. You can do this by navigating to the Protected System Details page, clicking Schedule Now and then selecting Full Backup.

Note: A full backup scan will be fully deduplicated and only net-new changes will be sent to the backup server, but the entire disk contents of the protected system will be scanned for changes.

Auto Update Best Practices

We recommend that Enable Auto Update is enabled on the Settings -> Update Manager page on each of your x360Recover devices.

We also recommend that you enable Auto-Enable Remote Assist When Upgrading so that remote access will be available to our development team should something go wrong with your upgrade.

This will ensure that your x360Recover devices are updated with the latest software enhancements in a timely fashion, and that the x360Recover Support team will have a short window of time to access and repair any troublesome devices without requiring user intervention.

SUPPORT | 720-204-4500 | 800-352-0248